Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Effective tool for org efficiency
What do you like best about the product?
It's a great tool to help get your team on the same page and working with the right data while being able to plan for the future
What do you dislike about the product?
There is a bit of a learning curve when first learning about the product
What problems is the product solving and how is that benefiting you?
Helping us get visibility on the customers that are contacting us
Product Owner
What do you like best about the product?
The ability to share case updates across teams.
What do you dislike about the product?
Cannot think of anything. Just keep pushing progress forward.
What problems is the product solving and how is that benefiting you?
Automated chat bits have help deflect new case creation.
Salesforce Service Cloud
What do you like best about the product?
Customer interaction and knowledge around the customer's behavior
What do you dislike about the product?
Nothing is wrong. All good with service cloud.
What problems is the product solving and how is that benefiting you?
Live chat gives our customers another resource and way to reach out company with questions and needed assistance
Service Cloud helps many our clients to automate their customer service processes
What do you like best about the product?
Flexility to customize the solution to cover precisly their business needs, User-friendly UI
What do you dislike about the product?
In combinations with Experience Cloud you may encounter some unexpected limitations
What problems is the product solving and how is that benefiting you?
Self-service -time saver, guidance for Agents
All customer data in one place
What do you like best about the product?
As a Customer Success Leader, I like the way I can see details of recent interactions, cases and other custome details all in one place, before I meet with customers.
What do you dislike about the product?
Everything is customisable but sometimes it would be good to have some out of the box defaults to choose from rather than having to customise from scratch. Routing of Cases is not the best, but ISV Apps such as Distribution Engine help that!
What problems is the product solving and how is that benefiting you?
Customer 360 degree view of all interactions and cases etc. being prepared is key to delivering a great customer experience and Service Cloud helps with this. I can be ready for customer meetings much quicker.
Service Cloud unlocks super Client Services Productivity
What do you like best about the product?
The capabilities that Service Cloud provides to interact with customers across many communication channels. I also love how Einstein helps lead the digital transformation with Recommendations and Chatbots.
What do you dislike about the product?
I do not have a specific area I dislike about Service Cloud. As an Administrator, I would appreciate more in-depth learning resources and best practices to maximize the many capabilities that Service Cloud offers.
What problems is the product solving and how is that benefiting you?
Centralized case management. Seamless, secure, and rapid communication with customers. Quality assurance through validation rules, field requirements, automations, etc.
Newbie to the Cloud
What do you like best about the product?
Easy to use and get started with as a newbie Service cloud was the first cloud I used and it was easy to navigate and grasp.
What do you dislike about the product?
If you dont know what you are loolomg for you can get lost.
What problems is the product solving and how is that benefiting you?
One stop shop for agents and customers to work to resolve and trackbissues/cases management.
Best CRM
What do you like best about the product?
The chatter options which was excellent i can talk to anyone of the client just be searching the name and file uploadation was like actual lightning experience , It was very smooth from uploading big files or downloading.
What do you dislike about the product?
The auto log out was only 2 hrs , I have to check most of the time that i am not been automatically logged out so as to decrease my utilization
What problems is the product solving and how is that benefiting you?
I can chat easily with allmost all client just be searching the name and solving , trobuleshooting the case was very easy after suing Salesforce
Service cloud has helped us improve our way of working!
What do you like best about the product?
The user interface once you know your way around and the products.
What do you dislike about the product?
A bit overwhelming for a new user. A bit of training required.
What problems is the product solving and how is that benefiting you?
Tracking approvals, cases, customer complaints etc.
Extremely powerful but a heavy lift and you need to have someone with a real vision leading the way
What do you like best about the product?
Always being enhanced, and support with issues and strategy is always there.
What do you dislike about the product?
Partly because of business complexities, but the lift was quite heavy to get to where we are.
What problems is the product solving and how is that benefiting you?
Ai insights helps because we can't develop dashboards for every use case.
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