Agentforce Service
Salesforce, Inc.External reviews
7,069 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful Case Management with Robust Features, but Setup Can Be Challenging
What do you like best about the product?
The service offers an out-of-the-box data model featuring objects like case. Its case management capabilities also include options for automation and integration.
What do you dislike about the product?
Getting the system configured so that an organization can take advantage of most of its features does require some effort.
What problems is the product solving and how is that benefiting you?
Customer service, complaints, and customer SLAs are all addressed. If implemented correctly, this enables the organization to provide a positive customer service experience.
Great product
What do you like best about the product?
Easy to use. Look forward to expanding with patient use cases
What do you dislike about the product?
Time and refinement needed to build apps
What problems is the product solving and how is that benefiting you?
Working with our trainers and advocacy team
Great Omnichannel Solution, but Data Cloud Capacity Needs Improvement
What do you like best about the product?
I love how Service Cloud serves as an omnichannel solution, providing me with a 360-degree view of my client.
What do you dislike about the product?
I'm still not completely certain about the core of Data Cloud, especially since it seems to have less capacity in terms of the number of users.
What problems is the product solving and how is that benefiting you?
It helps me respond to my clients' core needs in a more visual way.
Easy to Use Software with Versatile Functions
What do you like best about the product?
The software is easy to use and offers a wide range of functions that can be applied in various situations.
What do you dislike about the product?
There isn't much to say at this point, but it is currently being used for its intended purpose.
What problems is the product solving and how is that benefiting you?
I use this daily and have been able to implement a wide range of features with it.
Great Routing Flexibility, But Needs Better Audit Trail
What do you like best about the product?
Flexibility of using flow to route cases to proper agent or team
What do you dislike about the product?
Lack of audit trail for why a case was routed to a certain agent and the decisions made along the way
What problems is the product solving and how is that benefiting you?
Service Cloud is our primary platform for resolving our customer cases and enabling knowledge search
Highly Customizable but Can Get Overcomplicated
What do you like best about the product?
I like how
Customizable it is for cases and workflows
Customizable it is for cases and workflows
What do you dislike about the product?
I think it can get too bogged down depending on configuration
What problems is the product solving and how is that benefiting you?
It’s allowing us to submit cases that tracks important information on our customers
Great Customer Service, But Pricing Needs Improvement
What do you like best about the product?
Seamless product from design to implementation
What do you dislike about the product?
Pricing is too expensive for my company right now
What problems is the product solving and how is that benefiting you?
It helps solve my asset management problems
Streamlined Automation, Challenging Setup
What do you like best about the product?
I appreciate the automation capabilities of Salesforce Service Cloud, which help in automating transactions and significantly save time, making it easier to use. The case tracking feature also stands out as highly useful in managing tasks efficiently. Additionally, its ease of integration with other software like Bumi and Gensai simplifies operations.
What do you dislike about the product?
I found the initial setup of Salesforce Service Cloud to be challenging, especially regarding data migration.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to automate transactions, making processes easy and time-efficient, and for pipeline and case tracking.
Great Variety and Easy to Use
What do you like best about the product?
Variety
Easy use
Easy to understand and learn
Easy use
Easy to understand and learn
What do you dislike about the product?
It does not have a lot of free training which I would like
What problems is the product solving and how is that benefiting you?
It has helped with managing the team
Reliable cloud features are an attractive choice.
What do you like best about the product?
I use Salesforce Service Cloud because I like its cloud features. I also appreciate the high level of trust in the Salesforce company. The automation features are particularly useful and greatly assist in performing tasks.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
It helps save time and work efficiently by automating data searches and data processing during work.
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