Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Service Reimagined
What do you like best about the product?
Allows us to connect Sales and Service together service often results in sales.
What do you dislike about the product?
Tough to implement initial large time commitment
What problems is the product solving and how is that benefiting you?
Connecting Service to Sales Opportunities
Powerful and feature rich but not seamless
What do you like best about the product?
The features like ability to integrate with other tools like jira, asana, slack is super useful. Salesforce ensures the product is updated with latest tech and features.
What do you dislike about the product?
The user interface is not intuitive. Significant bandwidth is spent interns of training and I boarding new users. You may need tweaks to your existing processes to make the features work well with your operations
What problems is the product solving and how is that benefiting you?
Support agents need a knowledge base to refer the policy. It also act as a channel to communicate with support agents.
The contact center solution supports with B2B case management capabilities
The contact center solution supports with B2B case management capabilities
Flexible and reliable
What do you like best about the product?
I'm a big fan of Salesforce Service Cloud. I've been using it for the past few years, and it's helped me to improve my customer service operations dramatically. Here are some of the things I love most about it:
It's flexible. Salesforce Service Cloud is designed to be customizable to meet the needs of any business. You can configure it to track your specific customer service processes and goals.
It's easy to set up. Salesforce Service Cloud is designed to be easy to use, even for non-technical users. You can get up and running quickly with the help of Salesforce's online resources and training.
It's used by a wide range of industries. Salesforce Service Cloud is used by businesses of all sizes and industries. This means that you can find the features and functionality you need to succeed in your specific market.
And... all of this can be powered with DATA and IA!!!
It's flexible. Salesforce Service Cloud is designed to be customizable to meet the needs of any business. You can configure it to track your specific customer service processes and goals.
It's easy to set up. Salesforce Service Cloud is designed to be easy to use, even for non-technical users. You can get up and running quickly with the help of Salesforce's online resources and training.
It's used by a wide range of industries. Salesforce Service Cloud is used by businesses of all sizes and industries. This means that you can find the features and functionality you need to succeed in your specific market.
And... all of this can be powered with DATA and IA!!!
What do you dislike about the product?
At this point... nothing. The tool provides what I need to provide services to my customers.
What problems is the product solving and how is that benefiting you?
It resolves customer issues more quickly: It helps businesses to track customer interactions and identify patterns. This allows businesses to resolve customer issues more quickly and efficiently.
Improve customer satisfaction: Salesforce Service Cloud provides businesses with insights into customer satisfaction. This allows businesses to identify areas where they can improve their customer service.
Reduce customer churn: and Automate customer service tasks: Salesforce Service Cloud can automate many customer service tasks,
Improve customer satisfaction: Salesforce Service Cloud provides businesses with insights into customer satisfaction. This allows businesses to identify areas where they can improve their customer service.
Reduce customer churn: and Automate customer service tasks: Salesforce Service Cloud can automate many customer service tasks,
Love Salesforce
What do you like best about the product?
Easily customizable and has a great user interface. There's so much that you can do for your users when it comes to automation and efficiency.
What do you dislike about the product?
I don't think there are any downsides. There isn't any other CRM I would want to use.
What problems is the product solving and how is that benefiting you?
It's our CRM for storing financial advisor information as well as our transactional sales data, Marketing data, etc.
Service cloud for outside services
What do you like best about the product?
Service cloud is a great, robust solution for outside services to be able to connect to customers in an efficient and meaningful way. It allows for complete and fast transparency.
What do you dislike about the product?
Minor limitations on configurations, but overall it is not anything that can't be solved. Service cloud has far less disadvantages than other softwares designed for the same purpose
What problems is the product solving and how is that benefiting you?
Connecting outside service team with customers directly and efficiently. Speeding up service times and increasing customer satisfaction and improving revenue generation
Excellent tool to track all customer needs at one place
What do you like best about the product?
The 360 view and coverage of all customer needs. Also, tracking agent performance, and being able to provide assistance to customers
What do you dislike about the product?
Some limitations around case comments and entitlements
What problems is the product solving and how is that benefiting you?
It's helping the organization in a lot of ways around customer centric activities making agents more productive and resolving customer issues faster
Great integration options
What do you like best about the product?
Service Cloud is a great tool for customer support teams practicing KCS. It is easy to integrate with other technologies like Coveo to make it even more powerful.
What do you dislike about the product?
The search is limited out of the box and requires a lot of work to achieve federated results.
What problems is the product solving and how is that benefiting you?
It is great for supporting internal workflows
Omnichannel service console for service agents productivity
What do you like best about the product?
Omnichannel with case management for single view for service agents
What do you dislike about the product?
Not support Line Official account, ig messenger and tiktok messenger out of the box
What problems is the product solving and how is that benefiting you?
For receive case incoming from many contact channels. Also have SLA to track the solving time. Moreover, have knowledge base to support answering.
Use Service Cloud for customer success!
What do you like best about the product?
The out of the box functionality where you can create Case logic helps to track customer interactions. The use cases are limited to your imagination but you can use Service Cloud Cases Management to track customer contact point post purchase or manage internal workflow between service agents and your customers, with everything tracked in Salesforce against the customer Account and Contact data points.
What do you dislike about the product?
If you attach Knowledge articles as a support option then it is important to keep the documentation and up to date for best customer support. This can mean additional investment by the business into internal experts to keep the information available relevant.
What problems is the product solving and how is that benefiting you?
Service Cloud can help customers' problems be resolved quicker and gives power to the agent to resolve them at the first touch point, meaning happier, loyal customers in the long term.
Service Cloud for health care
What do you like best about the product?
Omni channel and case management are the best
What do you dislike about the product?
Nothing everything looks great. Case history and Omni channel
What problems is the product solving and how is that benefiting you?
Contact center and case management for the call center opeartions
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