Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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I love servicecloud 💖
What do you like best about the product?
Case management and viewing all customer details within the case
What do you dislike about the product?
Flexibility. And reliance on SF administration to implement solutions
What problems is the product solving and how is that benefiting you?
Case management and viewing case history
Good stuff for aftermarket products and customer 360
What do you like best about the product?
Integration with current legacy in an enterprise
What do you dislike about the product?
Customization on for legacy integrations
What problems is the product solving and how is that benefiting you?
Customer view
Good for large businesses but still needs improvements
What do you like best about the product?
Ability to customize the system to include all customer types.
What do you dislike about the product?
Too much customization needed in order to have all customers satisfied
What problems is the product solving and how is that benefiting you?
Too much customization
Service at ease
What do you like best about the product?
Ease of use as a service person to access account info
What do you dislike about the product?
Connecting to sales and marketing is not always easy
What problems is the product solving and how is that benefiting you?
View customer issues and track their progression
Very channel connected with omnichannel
What do you like best about the product?
I super like omnichannel to connect chat, call and email coming cases.
What do you dislike about the product?
Need to build the connector for line chat and tiktok chat.
What problems is the product solving and how is that benefiting you?
Helps reduce case solving time. And visibility to see case status in realtime.
Good for phone reps
What do you like best about the product?
For a user who spends all day in front of a screen it's a great tool
What do you dislike about the product?
Still have too many ways a user can open multiple windows and break dialers
What problems is the product solving and how is that benefiting you?
Efficiency in processing cases and logging calls made to customers
Service Cloud is awesome!
What do you like best about the product?
it makes case managemente super easy & helpful
What do you dislike about the product?
ot can be sometimes a little difficult to customize
What problems is the product solving and how is that benefiting you?
Its helping us with self service
The Best CRM System Ever
What do you like best about the product?
You're able to customize so much as far as the layout and components, therefore increasing the advisors happiness. It's the most comprehensive way to store customer data and their previous interactions. The Service Cloud is the best program I've worked with.
What do you dislike about the product?
I wish there was an ability to send mass emails to accounts and link the activity on all. That would help save time for advisors on a massive scale. It would be nice to be able to also log a call to more than just two accounts in case there's a contact regarding to more.
What problems is the product solving and how is that benefiting you?
Ability to house so much data on leads and callers. It's easily organized, easy to locate and understand for an advisor. The searchability is wonderful for looking for a phone number, name or address.
Service Cloud for Claims
What do you like best about the product?
Reducing the amount of time it takes to work a case.
What do you dislike about the product?
Nothing at the moment. We are currently in development.
What problems is the product solving and how is that benefiting you?
We're currently developing Service Cloud but are excited about the capabilities to reduce case time and assist customers faster.
Transparency
What do you like best about the product?
It enables you to provide transparency to customer cases and identify trends
What do you dislike about the product?
Nothing specific comes to mind, except that the challenge we have is around needing to harmonize internal processes
What problems is the product solving and how is that benefiting you?
Providing transparency into customer issues as well as reducing cycle time in issue resolution
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