Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
from
and
External reviews are not included in the AWS star rating for the product.
All-in-One Convenience, but More Pricing Options Needed
What do you like best about the product?
It has all you need in one place, a one atop shop
What do you dislike about the product?
Nothing really - just would be nice to have more pricing levels
What problems is the product solving and how is that benefiting you?
Customer service and engagements
Great Email-to-Case Feature, but Knowledge UI Needs Improvement
What do you like best about the product?
The email to case funcrionality heles speed up customer support tickets
What do you dislike about the product?
the ui for knowledge could be updated as it would be betyer
What problems is the product solving and how is that benefiting you?
Hjelp deliver Value to customers
Good control of cases and alerts, but requires add-ons for extra functions.
What do you like best about the product?
The ability to have control over cases and alerts to meet the established SLAs
What do you dislike about the product?
Having to hire add-ons for some solutions
What problems is the product solving and how is that benefiting you?
The control of the tickets we raise to provide support service is essential to maintain proper tracking of requests and ensure efficient attention.
Efficient Customer Management, but Needs Better Organization
What do you like best about the product?
I appreciate being able to view all information in one place and respond to customers efficiently.
What do you dislike about the product?
Things can become disorganized quite fast if you don't have the right strategy in place.
What problems is the product solving and how is that benefiting you?
Connecting multiple depts to assist in resolving a customers problem
Powerful but Complex to Manage
What do you like best about the product?
Service Cloud makes it easy to centralize customer interactions and streamline case management. The automation and workflows reduce manual effort, and the 360-degree customer view enables faster, more personalized service. It integrates seamlessly with other Salesforce products, which makes scaling and reporting incredibly efficient.
What do you dislike about the product?
While powerful, Service Cloud can be complex to configure and maintain without experienced admins or developers. The licensing and add-on costs can also add up quickly, which can be challenging for smaller teams. Additionally, some standard features require custom development or multiple clicks to accomplish what could be simpler out of the box.
What problems is the product solving and how is that benefiting you?
Service Cloud helps us centralize and track customer support interactions in one place, reducing missed follow-ups and response delays. It gives our team better visibility into open cases, streamlines escalations, and improves overall response times. This has led to more efficient issue resolution and higher customer satisfaction.
Unbelievably Effective and No Dislikes
What do you like best about the product?
It works so well it’s really unbelievable
What do you dislike about the product?
No much there’s nothing I dislike to be honest
What problems is the product solving and how is that benefiting you?
Helping to provide a better service for my clients
Decent App but Needs Fewer Bugs and More Improvements
What do you like best about the product?
It’s ok but not the best. Could
Be improved
Be improved
What do you dislike about the product?
I wish there were not as many bugs and it could be easier
What problems is the product solving and how is that benefiting you?
It helps gets all the ticket compiled
Very Useful CRM Tool for Managing User Tickets
What do you like best about the product?
It is a very useful CRM tool to assist with users tickets.
What do you dislike about the product?
Not. Applicable
What problems is the product solving and how is that benefiting you?
Handling the tickets and completing administrative duties.
Streamlined Sales Process with Salesforce Service Cloud
What do you like best about the product?
I appreciate how Salesforce Service Cloud streamlines the sales process by facilitating lead identification and conversion into accounts effortlessly, which significantly enhances workflow efficiency. Its lead identification, conversion, and opportunity tracking are among the most valuable features for me, making the sales process smoother and more efficient. Setting up the system was straightforward thanks to its self-explanatory features, and it consistently provides the efficiency needed to optimize processes.
What do you dislike about the product?
No
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud streamlines lead identification to account conversion, optimizing our sales process efficiently.
Efficient Customer Support Platform, but Setup Can Be Overwhelming
What do you like best about the product?
As a Salesforce user, one of the things I really like about Salesforce Service Cloud is how it brings everything related to customer support into one unified platform. It’s designed in a way that helps service agents focus more on solving customer issues rather than juggling between different tools. I really appreciate how organized and user-friendly the console is — you can easily view cases, customer history, and communication all in one place, which saves a lot of time.
What do you dislike about the product?
there are a few things I find challenging or frustrating at times. One of the main issues is the complexity of setup and customization. While it’s incredibly powerful, getting everything configured the right way — from workflows to automation rules — can be time-consuming and often requires technical knowledge or admin support. For a regular user, it can sometimes feel overwhelming to navigate all the options and settings.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is solving one of the biggest challenges in customer service — managing customer interactions efficiently while maintaining a personalized experience. Before using Service Cloud, handling customer queries from different channels like email, phone, and chat often felt disorganized. Now, everything is centralized in one place. This means I can easily track cases, view customer history, and respond faster without switching between multiple tools.
showing 431 - 440