Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Best CRM solution
What do you like best about the product?
Easy to use, intuitive, a lot of free corses in Trailhead...
What do you dislike about the product?
Nothings, I like almost all of it. Maybe back and restore can be improved
What problems is the product solving and how is that benefiting you?
All contact center agents are using Salesforce Service Cloud to manage cases and call using Voice calls
Service Cloud
What do you like best about the product?
Case management out of bos features are good
What do you dislike about the product?
Restrictions on milestones and case article object
What problems is the product solving and how is that benefiting you?
Better customer relation management
Service Cloud connects us
What do you like best about the product?
We love how we can create relationships to follow the evolution of each new lead into customer and then the customers history with our organization.
What do you dislike about the product?
It's a bit tricky to get everything related. There are just SO. MANY. OPTIONS. But once you know what you need it is simple to then build
What problems is the product solving and how is that benefiting you?
Allows for increased visibility across our organization.
Been implemented by our company and have had outstanding results
What do you like best about the product?
Ability to have a 350 view of the customer and their current products so we can easily help them with service issues
What do you dislike about the product?
Cost associated with full implementation
What problems is the product solving and how is that benefiting you?
Initial quality, service work orders, and self help
Great way to keep you compliant
What do you like best about the product?
We are a wealth Managment company and we use cases to keep track of our customer request and for compliance reasons we are on track to show our regulators
What do you dislike about the product?
For the attachments it could be easier to get the ids, since the regulator do not want to accesss our system they just want a report
What problems is the product solving and how is that benefiting you?
For compliance reasons we need to document all client requests and service cloud is helping us on this front
Service cloud is a powerful tool
What do you like best about the product?
Case management for tracking customer service
What do you dislike about the product?
Licensing and training all the users for
What problems is the product solving and how is that benefiting you?
Closing our cases for customers and customers service issues. Making sure we understand what our customers need. We are definitely more productive. And increase
Effective tool for service agents
What do you like best about the product?
Effective automation
Proactive care and self service
Simplifiednc360
Proactive care and self service
Simplifiednc360
What do you dislike about the product?
Looking forward to more innovation in AI.
What problems is the product solving and how is that benefiting you?
Easier csat
Improved nps
Improved nps
Service Cloud takes business to the next level
What do you like best about the product?
The capacity of the product to support customer 360 in real-time. Enables agents to respond to customer needs without asking a bunch of things we should already know. The ability for real time integrations and a robust data layer
What do you dislike about the product?
It's definitely on the more expensive side, but at the end oxygenated day, you get what you pay for
What problems is the product solving and how is that benefiting you?
Ability to track agent productivity in real time, provide complete customer 360, robust reporting, offer clients multiple channels through which to communicate
Nice for complex Service processes
What do you like best about the product?
Automationssystem, flows email Functionality
What do you dislike about the product?
Email Header is the only Option to Track email communication. Reference is Not possible
What problems is the product solving and how is that benefiting you?
Complex Service processes
Service Cloud KT
What do you like best about the product?
Ability to see a whole guest and being able to assist
What do you dislike about the product?
That you can do one thing so many different ways
What problems is the product solving and how is that benefiting you?
Whole guest visibility
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