Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Service Cloud Enables Tailored Service Experiences at Scale
What do you like best about the product?
Service cloud has allowed us to deliver personalized and tailored service experiences at scale. The platform is incredibly intuitive and easy to use, and allows our service reps to resolve support issues better and faster.
What do you dislike about the product?
One downside of using service cloud alone can be siloed data. It is best used for companies that already utilize other complimentary Salesforce products such as sales cloud and marketing cloud.
What problems is the product solving and how is that benefiting you?
Service cloud helps us stay live the problem of under resourcing in our service department. It allows our small team to respond to all of our customers inquiries in adequate time.
Service cloud for customer success
What do you like best about the product?
Salesforce service cloud empowers our contact center and customer success team members to centralize customer touch points and create a comprehensive customer profile.
What do you dislike about the product?
Your experience may only be as good as your own internal processes. Refining those allows service cloud to provide the best possible experience for your internal and external customers.
What problems is the product solving and how is that benefiting you?
It creates a central place to track internal work units as well as customer contacts and touchpoints.
Best service software in the industry
What do you like best about the product?
All the agents in our company love service cloud. With the new ai capabilities their productivity will be super high
What do you dislike about the product?
Nothing is bad about service cloud. Everything is working smoothly in our companym
What problems is the product solving and how is that benefiting you?
Case management
Have been a long time user of Service Cloud
What do you like best about the product?
Flow is definitely the strongest of the capabilities in Service Cloud.
What do you dislike about the product?
Some Documentation is. poor.
What problems is the product solving and how is that benefiting you?
Case Management.
A plethora of features
What do you like best about the product?
I find omni-channel to be the most helpful feature, for me. It really sets me up for success in terms of directing cases.
What do you dislike about the product?
I wish there were a better way to track when a product was released that solved an issue, so it could be related to a case
What problems is the product solving and how is that benefiting you?
I'm able to receive feedback and questions or reports from all my users regarding system issues - it allows me to prioritize, sort, and close out any tickets as needed.
Effective customer service through service cloud
What do you like best about the product?
Effective Service capabilities through Case management
What do you dislike about the product?
OOB Quotes are not easily scalable as per customer on-demand needs
What problems is the product solving and how is that benefiting you?
Service cloud helps us keeping customer service as a priority and helps to analyze points of improvement in Customer service through Analytics
All in one service platform
What do you like best about the product?
Service chat bots, email to case and omnichannel.
What do you dislike about the product?
Not much. Almost everything is very useful.
What problems is the product solving and how is that benefiting you?
Estimated response time, self service chat bots
Convenient low code no code options!
What do you like best about the product?
I love that we have the opportunity to implement a single pane of glass for our frontline to look through to see a consolidated customer experience.
What do you dislike about the product?
I feel like there are more opportunities with personalization for the end user.
What problems is the product solving and how is that benefiting you?
Service cloud is providing a consolidation of multiple outdated back end systems.
Great product for service centers
What do you like best about the product?
Customer management
Artificial intelligence
Artificial intelligence
What do you dislike about the product?
Nothing to be not liked with any salesforce products
What problems is the product solving and how is that benefiting you?
Salesforce solves major issues like data management, service complain management
Service Cloud for Link Mobility
What do you like best about the product?
I like the implementation of different products and systems working together and that you're able to quickly resolve cases and set up automation.
What do you dislike about the product?
It's hard getting into the service as it's quite complicated. Prices are high, so an established base is required to move forward. I would love to see improvements in terms of service usability and live buttons.
What problems is the product solving and how is that benefiting you?
It's solving our problem of connecting with our customers in a timely manner. We're looking into getting this process even better, and that's why we're at Dreamforce.
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