Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Best service software in the industry
What do you like best about the product?
All the agents in our company love service cloud. With the new ai capabilities their productivity will be super high
What do you dislike about the product?
Nothing is bad about service cloud. Everything is working smoothly in our companym
What problems is the product solving and how is that benefiting you?
Case management
Have been a long time user of Service Cloud
What do you like best about the product?
Flow is definitely the strongest of the capabilities in Service Cloud.
What do you dislike about the product?
Some Documentation is. poor.
What problems is the product solving and how is that benefiting you?
Case Management.
A plethora of features
What do you like best about the product?
I find omni-channel to be the most helpful feature, for me. It really sets me up for success in terms of directing cases.
What do you dislike about the product?
I wish there were a better way to track when a product was released that solved an issue, so it could be related to a case
What problems is the product solving and how is that benefiting you?
I'm able to receive feedback and questions or reports from all my users regarding system issues - it allows me to prioritize, sort, and close out any tickets as needed.
Effective customer service through service cloud
What do you like best about the product?
Effective Service capabilities through Case management
What do you dislike about the product?
OOB Quotes are not easily scalable as per customer on-demand needs
What problems is the product solving and how is that benefiting you?
Service cloud helps us keeping customer service as a priority and helps to analyze points of improvement in Customer service through Analytics
All in one service platform
What do you like best about the product?
Service chat bots, email to case and omnichannel.
What do you dislike about the product?
Not much. Almost everything is very useful.
What problems is the product solving and how is that benefiting you?
Estimated response time, self service chat bots
Convenient low code no code options!
What do you like best about the product?
I love that we have the opportunity to implement a single pane of glass for our frontline to look through to see a consolidated customer experience.
What do you dislike about the product?
I feel like there are more opportunities with personalization for the end user.
What problems is the product solving and how is that benefiting you?
Service cloud is providing a consolidation of multiple outdated back end systems.
Great product for service centers
What do you like best about the product?
Customer management
Artificial intelligence
Artificial intelligence
What do you dislike about the product?
Nothing to be not liked with any salesforce products
What problems is the product solving and how is that benefiting you?
Salesforce solves major issues like data management, service complain management
Service Cloud for Link Mobility
What do you like best about the product?
I like the implementation of different products and systems working together and that you're able to quickly resolve cases and set up automation.
What do you dislike about the product?
It's hard getting into the service as it's quite complicated. Prices are high, so an established base is required to move forward. I would love to see improvements in terms of service usability and live buttons.
What problems is the product solving and how is that benefiting you?
It's solving our problem of connecting with our customers in a timely manner. We're looking into getting this process even better, and that's why we're at Dreamforce.
Service Cloud allows superior customer connections
What do you like best about the product?
Service Cloud allows my CS team to have all the customer information at their fingertips, without searching a variety of apps and a ton of clicks. It speeds up the entire interaction.
What do you dislike about the product?
Everything cost toouch money, but it's important.
What problems is the product solving and how is that benefiting you?
Data integrity and management and needing to keep duplicates down to a minimum
Every customer everywhere
What do you like best about the product?
I have all my customers data in one spot and available quickly whenever they call.
What do you dislike about the product?
I wish I had more AI to help my agents. I don't know what I don't know so having my rep sit with my group to let me know what we have that we could be using would be nice!
What problems is the product solving and how is that benefiting you?
It's the CRM for my customers anytime they call in. We use this to log their calls so that we can understand patterns and trends on why they're contacting us and how we can better help them use self service.
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