Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Effective and reliable
What do you like best about the product?
Helps manage inbound cases and generate meaningful insights. It also maps to the internal knowledge base that helps in case management.
This helps every aspect of case management to live in same platform
This helps every aspect of case management to live in same platform
What do you dislike about the product?
It might be expensive for small business. Knowledge base can be better with bulk edit ability to published content.
Allow batch updates to the published content in knowledge base
Allow batch updates to the published content in knowledge base
What problems is the product solving and how is that benefiting you?
We use manage inbound case, classify cases and generate insights. We also use it as our knowledge base , create and host and manage our internal and support content.
Great suite of products
What do you like best about the product?
Ability to build out a suite of service functionality including chat, experiences, processes, and more to fully accommodate customer needs.
What do you dislike about the product?
Cost to buy add on features and limitations in new functionalities.
What problems is the product solving and how is that benefiting you?
Agent interactions with customers are productive and easy for the agent to navigate.
A time saver for all service techs
What do you like best about the product?
The convince and efficiency off all of the components involved. There is an ai chat box which receives cases that can be used on interfaces, and recommended responses and sources are really helpful.
What do you dislike about the product?
I dislike how cluttered the interface can get after utilizing the components along with any other standard components that have been used on the page. Sometimes it seems to be too much going on at one time.
What problems is the product solving and how is that benefiting you?
Service cloud is helping us solve problems around efficiency in handling cases. Our teams are able to work and close cases in a faster manner because of service cloud.
Adjust to your needs and on the go.
What do you like best about the product?
I Can build and improve it based on requirements from the business. It offers enough flexibility for me to deliver significant product improvements within a short timeframe, ensuring benefits materialise in a short period of time
What do you dislike about the product?
I would like to be able to customise with less dependency on developers and instead with more decelarative work.
What problems is the product solving and how is that benefiting you?
It allows us to have an up to date, state of the art CRM without heavy development investment on custom developed tools.
Best Service Cloud
What do you like best about the product?
Tracking cases and the way sales cloud and service cloud integrates to get 360 view of customer is amazing
What do you dislike about the product?
More Native salesforce cta adapter would be nice to have
What problems is the product solving and how is that benefiting you?
Solving all our patient related complaints using cases and cta adapter...
Great insights
What do you like best about the product?
The ease of creating custom dashboards and associated reports
What do you dislike about the product?
slowness of our connections affects performance
What problems is the product solving and how is that benefiting you?
Gives us invaluable insight into the activities of our agents and customers. We can better manage workloads and proactively work to address customer issues.
Great experience
What do you like best about the product?
Great Lightning Service Console
Awesome Case management.
Awesome Case management.
What do you dislike about the product?
Difficult to migrate that the disadvantage
What problems is the product solving and how is that benefiting you?
Faster to deploy
Easy to use
Easy to use
Agent experience
What do you like best about the product?
Case deflection with Bots. And the ability for case management.
What do you dislike about the product?
Chat and integration with third party CTI providers.
What problems is the product solving and how is that benefiting you?
Order issues and tracking issues along with general customer issues.
Rich feature set
What do you like best about the product?
Great out of the box features with powerful UI
What do you dislike about the product?
Can have better dashboards and reports and oob integration with ivr
What problems is the product solving and how is that benefiting you?
Great oob crm
Great platform for business needs
What do you like best about the product?
Salesforce Service cloud helps me manage all my contacts, cases, and accounts in one place.
What do you dislike about the product?
I haven't found anything I don't like about it.
What problems is the product solving and how is that benefiting you?
Case management and enhanced call center
showing 4,481 - 4,490