Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Enjoy Benefits and Efficiency Service Cloud Provides
What do you like best about the product?
The tools and functionality the service cloud offers has been beneficial to our servicing agents. They like that all of thier key customer KPIs and data can be displayed on one user-friendly page. This has allowed them to more efficiently address customer needs and to then work on more valuable and complex servicing needs.
What do you dislike about the product?
Would like it to continue being enhanced and more functionality pushed out faster. Continue making sure it is user-friendly for our agents.
What problems is the product solving and how is that benefiting you?
Pulling everything together from a customer perspective to see a customer 360 view. The solution makes our agents more productive and performance of agents increased.
Customer Service on the Paramount
What do you like best about the product?
Service Cloud made the interaction between the Business and the customers better than ever before. I've been building applications based on Service Cloud since 2019 and I've always been excited about its 1) rich functionality, 2) impact on the business, 3) compatibility with other Salesforce products and solutions
What do you dislike about the product?
There are too few trails on Service Cloud(only 1 superbadge with 2010's tendencies) at the moment. I would be glad to work on building a new trails and superbadges
What problems is the product solving and how is that benefiting you?
I reckon that Service Cloud is mostly used in my career as a Customer Self-Service platform(with Experience Cloud), Live Chat(Omnichannel & bots), Contact Center(VoiP), and as a platform that is constantly upgraded to meet the requirements of the end users
Service Cloud For The Win
What do you like best about the product?
Our users have an intuitive platform that is constantly evolving to create efficiencies. We find it very valuable.
What do you dislike about the product?
Cost of each license. Is cost prohibitive to add more users and more use cases.
What problems is the product solving and how is that benefiting you?
Good question - It gives us a platform for all member data to enhance cutsomer service and speed at which we can answer questions and solve problems for our members.
Salesforce Service Cloud
What do you like best about the product?
I like the queue automation of case management, and love getting the chance to set up omni channel to ensure the right experts are put on the case.
What do you dislike about the product?
I wish I could get a chatbot as part of the Service Cloud setup.
What problems is the product solving and how is that benefiting you?
The abllity to allow us to take information in one place, and identify priorities in the cases.
Service cloud helps us to be more productive
What do you like best about the product?
My company uses Cases to manage support requests both internally and externally. Being able to track a support ticket from beginning to end and bring im collaborators is essentially to keeping our work on track.
What do you dislike about the product?
My company is not consumer facing in that we don't sell a product, but I wish that we could provide have an easier way to bring standard responses into cases
What problems is the product solving and how is that benefiting you?
It is giving us a way to track interactions with our contacts and provide support to our Users.
Amazing experience
What do you like best about the product?
Salesforce Service cloud is super easy to use, very user friendly and easy to understand. The out of the box features are make it really easy to implement and get the users up to speed in no time.
What do you dislike about the product?
The UI can be improved a bit as especially the setup look and feel is outdated. The 1 minute refresh time on all dashboards is a bit annoying when building them.
What problems is the product solving and how is that benefiting you?
Customers can create their own cases, chat with the agents and view the status of their cases. It greatly helps agents to easily interact with customers and provide updates on time.
Great
What do you like best about the product?
The tracking of all
Important details about the customer as well as customization of what you need.
Important details about the customer as well as customization of what you need.
What do you dislike about the product?
Some limitations that arise when you need a higher capacity of something or reporting.
What problems is the product solving and how is that benefiting you?
It's keeping our cases together for a good customer view.
Transformation
What do you like best about the product?
Service cloud has allowed us to change the customer experience for our service teams. With the integration of knowledge management we have seen an overall increase in quality.
What do you dislike about the product?
The limitation of the fields and occasionally the layout requires a UI developer
What problems is the product solving and how is that benefiting you?
Allowing us the visibility to common requests so we can focus on automation.
Salesforce Service cloud is a top solution in the industry
What do you like best about the product?
It's configurable through declarative tools. There are many tools that help non-programmers build and deliver a solution.
What do you dislike about the product?
Need it to support multiple LoB's. Running into limits rolling out to multiple teams.
What problems is the product solving and how is that benefiting you?
Service customers faster
Service Cloud helps us help our customers
What do you like best about the product?
I love how everything is at your fingertips with Service Cloud. Our Support Reps are able to access all relevant data in one place and quickly respond to questions and resolve issues.
What do you dislike about the product?
If Service Cloud is not set up correctly, it can cause your support reps to spend a lot of time trying to find information.
What problems is the product solving and how is that benefiting you?
Our Support Reps are able to handle emails, phone calls,and chat all from the same screen. It's facing them a lot of time.
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