Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Ideal for customer simplicity and centricity
What do you like best about the product?
360 view of customer and timeline activity
What do you dislike about the product?
Difficult to understand all add ons you can buy to improve experience (email to case for eg)
What problems is the product solving and how is that benefiting you?
Help to drive our obligations on complainment delays
Connect all your customer data and track issues
What do you like best about the product?
I like being able to find trends in customer issues. I like customer being able to access their cases through experience cloud.
What do you dislike about the product?
There are a lot of objects that cooperate together and sometimes it feels like a lot.
What problems is the product solving and how is that benefiting you?
Service cloud takes my existing customer data and allows internal users to get the full context of a customer while responding.
Senior Director Customer Fulfilment
What do you like best about the product?
Case management, search ability, and metrics.
What do you dislike about the product?
If emails are sent to multiple email addresses feeding service cloud it will create multiple cases.
What problems is the product solving and how is that benefiting you?
Search ability and metrics.
Service Cloud Rocks!
What do you like best about the product?
The care management system and ability to customise service processes that for customers
What do you dislike about the product?
Sometimes it can be difficult to wrap your head around all the objects and how to use them
What problems is the product solving and how is that benefiting you?
Streamlining IT ticket management
Service Cloud has helped us drive efficiency and productivity.
What do you like best about the product?
Supporting of customer 360, productivity and efficiency
What do you dislike about the product?
The layout and user experience could be improved to a better and easier interface for end users.
What problems is the product solving and how is that benefiting you?
It's helping achieve customer 360, increase customer satisfaction and productivity
Awesome Tool!!!
What do you like best about the product?
Omi Chanel is by far the best thing about service cloud to me.
What do you dislike about the product?
I haven't found anything that I don't like. It works great for me thus far
What problems is the product solving and how is that benefiting you?
Helps us with answering customer complaints
Best experience
What do you like best about the product?
Easy fro use and gives best solution to end customers . Easy for data t analysis and analytics on the platform and monitoring. Financial platform usage is high.
What do you dislike about the product?
Not much To complain . Price can be low so that many people can use it and extend to end customers . Other products intergration is key. Overly happy about product
What problems is the product solving and how is that benefiting you?
Mortgage industry . Incident man agent system and change management system are real use case. Happy to increase productivity with this product. Overall great benefits
Service Cloud out of the box
What do you like best about the product?
The case management features that come standard are amazing and intuitive. Customization makes the product better, but it's quite good just out of the box standard.
What do you dislike about the product?
There is very little that I don't like about service cloud. One area is that standard field cannot be removed from some page layouts even though your team may not use it
What problems is the product solving and how is that benefiting you?
It provides a comprehensive solution that brings a single pane of glass to our colleagues with less screen switching. A huge amount of operational efficiency!!!
Principal Architect
What do you like best about the product?
Service cloud voice, Case management, email to case, Omnichannel
What do you dislike about the product?
Complex Licensing and poor documentation
What problems is the product solving and how is that benefiting you?
Streamline Customers service workflow
Great experience with Service Cloud for support cases
What do you like best about the product?
We were able to integrate with Atlassian and pull our JIRA cases into Service Clod
What do you dislike about the product?
Haven't t Found an issue so far, but will update if anything
What problems is the product solving and how is that benefiting you?
Allows us to have centralized view of customer reported issues, where Sales and Service can coexist
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