Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Salesforce Service Cloud
What do you like best about the product?
The reporting capabilities are robust and made my life easier. Instead of manually pulling data at a whim, you can easily set up live reports and subscribe for updates on a scheduled basis.
What do you dislike about the product?
I dislike the limited capabilities for salesforce surveys. While it is not a survey platform, having to use a different tool and then connect it causes unneeded work and upkeep.
What problems is the product solving and how is that benefiting you?
This solve contact tracking and logging for our service area, intake requests from clients, and reporting for leaders to digest not only volumes but trends in each department.
Client services
What do you like best about the product?
Voice, workflow, opportunities, end to end experience.
What do you dislike about the product?
Nothing. We love it and all the functions it offers.
What problems is the product solving and how is that benefiting you?
Voice analytics is the best
Love Service Cloud
What do you like best about the product?
Omni channel is amazing! I love the new enhancements coming in Winter '24!
What do you dislike about the product?
Honestly I wish the Omni supervisor would allow for dashboards
What problems is the product solving and how is that benefiting you?
Customer complaints
Service cloud review
What do you like best about the product?
Ability to service customers fast and anticipate needs.
What do you dislike about the product?
Reports off Omni and being able to understand work load per person.
What problems is the product solving and how is that benefiting you?
Ability to receive cases and resolve in timely manner. Also allows to segment out to specific users to handle.
Perfection
What do you like best about the product?
The best customer and user experience. We can resolve the issue the way we want.
What do you dislike about the product?
Nothing, everything seems perfect but yeah we can work on some flows
What problems is the product solving and how is that benefiting you?
I am using auto case creation by email to case, this feature is reducing the human efforts to create cases for the users.
Service cloud helped us
What do you like best about the product?
Salesforce service cloud allowed us create a great case management system
What do you dislike about the product?
There really wasn't much that I disliked. It was very smooth
What problems is the product solving and how is that benefiting you?
It's allowing us to crate new channels to interact with our customers which has been sorely lacking
Customer 360 Degree Success
What do you like best about the product?
We implemented Service Cloud with FSL to help health care clients .This helped them to optimise the scheduling and customer satisfaction and improved the business .
What do you dislike about the product?
Einstein Service will comprise all the issues which we faced during implementation I believe.So after the usage of that it only can comment more about dislikes.
What problems is the product solving and how is that benefiting you?
This reduces the call centre support and waiting time to schedule an appointment.Disable person can easily access service cloud without hassle.As the product is user-friendly in all the ways
This is actually helping in day to day making like easier for customers and employees
What do you like best about the product?
Complaint management appointment taking through case management
What do you dislike about the product?
Ok for now. We are in the implementation phase
What problems is the product solving and how is that benefiting you?
Complaint management
Custimer data one source of truth
Custimer data one source of truth
Intuitive and customizable.
What do you like best about the product?
The opportunity to customize, create solutions within the Service.
What do you dislike about the product?
I would like us to have a wider range of customization in the dashboards that are created by the Service.
What problems is the product solving and how is that benefiting you?
The service helps me compile all the client information in a single environment.
Great Product
What do you like best about the product?
Great way to provide customized service to our customers
What do you dislike about the product?
A lot of out of the box options don't work for our business therefore we have a very custom solution
What problems is the product solving and how is that benefiting you?
Navigational support, product questions
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