Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Senior Director Customer Fulfilment
What do you like best about the product?
Case management, search ability, and metrics.
What do you dislike about the product?
If emails are sent to multiple email addresses feeding service cloud it will create multiple cases.
What problems is the product solving and how is that benefiting you?
Search ability and metrics.
Service Cloud Rocks!
What do you like best about the product?
The care management system and ability to customise service processes that for customers
What do you dislike about the product?
Sometimes it can be difficult to wrap your head around all the objects and how to use them
What problems is the product solving and how is that benefiting you?
Streamlining IT ticket management
Service Cloud has helped us drive efficiency and productivity.
What do you like best about the product?
Supporting of customer 360, productivity and efficiency
What do you dislike about the product?
The layout and user experience could be improved to a better and easier interface for end users.
What problems is the product solving and how is that benefiting you?
It's helping achieve customer 360, increase customer satisfaction and productivity
Awesome Tool!!!
What do you like best about the product?
Omi Chanel is by far the best thing about service cloud to me.
What do you dislike about the product?
I haven't found anything that I don't like. It works great for me thus far
What problems is the product solving and how is that benefiting you?
Helps us with answering customer complaints
Best experience
What do you like best about the product?
Easy fro use and gives best solution to end customers . Easy for data t analysis and analytics on the platform and monitoring. Financial platform usage is high.
What do you dislike about the product?
Not much To complain . Price can be low so that many people can use it and extend to end customers . Other products intergration is key. Overly happy about product
What problems is the product solving and how is that benefiting you?
Mortgage industry . Incident man agent system and change management system are real use case. Happy to increase productivity with this product. Overall great benefits
Service Cloud out of the box
What do you like best about the product?
The case management features that come standard are amazing and intuitive. Customization makes the product better, but it's quite good just out of the box standard.
What do you dislike about the product?
There is very little that I don't like about service cloud. One area is that standard field cannot be removed from some page layouts even though your team may not use it
What problems is the product solving and how is that benefiting you?
It provides a comprehensive solution that brings a single pane of glass to our colleagues with less screen switching. A huge amount of operational efficiency!!!
Principal Architect
What do you like best about the product?
Service cloud voice, Case management, email to case, Omnichannel
What do you dislike about the product?
Complex Licensing and poor documentation
What problems is the product solving and how is that benefiting you?
Streamline Customers service workflow
Great experience with Service Cloud for support cases
What do you like best about the product?
We were able to integrate with Atlassian and pull our JIRA cases into Service Clod
What do you dislike about the product?
Haven't t Found an issue so far, but will update if anything
What problems is the product solving and how is that benefiting you?
Allows us to have centralized view of customer reported issues, where Sales and Service can coexist
Salesforce Service Cloud
What do you like best about the product?
The reporting capabilities are robust and made my life easier. Instead of manually pulling data at a whim, you can easily set up live reports and subscribe for updates on a scheduled basis.
What do you dislike about the product?
I dislike the limited capabilities for salesforce surveys. While it is not a survey platform, having to use a different tool and then connect it causes unneeded work and upkeep.
What problems is the product solving and how is that benefiting you?
This solve contact tracking and logging for our service area, intake requests from clients, and reporting for leaders to digest not only volumes but trends in each department.
Client services
What do you like best about the product?
Voice, workflow, opportunities, end to end experience.
What do you dislike about the product?
Nothing. We love it and all the functions it offers.
What problems is the product solving and how is that benefiting you?
Voice analytics is the best
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