Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Love Service Cloud
What do you like best about the product?
Omni channel is amazing! I love the new enhancements coming in Winter '24!
What do you dislike about the product?
Honestly I wish the Omni supervisor would allow for dashboards
What problems is the product solving and how is that benefiting you?
Customer complaints
Service cloud review
What do you like best about the product?
Ability to service customers fast and anticipate needs.
What do you dislike about the product?
Reports off Omni and being able to understand work load per person.
What problems is the product solving and how is that benefiting you?
Ability to receive cases and resolve in timely manner. Also allows to segment out to specific users to handle.
Perfection
What do you like best about the product?
The best customer and user experience. We can resolve the issue the way we want.
What do you dislike about the product?
Nothing, everything seems perfect but yeah we can work on some flows
What problems is the product solving and how is that benefiting you?
I am using auto case creation by email to case, this feature is reducing the human efforts to create cases for the users.
Service cloud helped us
What do you like best about the product?
Salesforce service cloud allowed us create a great case management system
What do you dislike about the product?
There really wasn't much that I disliked. It was very smooth
What problems is the product solving and how is that benefiting you?
It's allowing us to crate new channels to interact with our customers which has been sorely lacking
Customer 360 Degree Success
What do you like best about the product?
We implemented Service Cloud with FSL to help health care clients .This helped them to optimise the scheduling and customer satisfaction and improved the business .
What do you dislike about the product?
Einstein Service will comprise all the issues which we faced during implementation I believe.So after the usage of that it only can comment more about dislikes.
What problems is the product solving and how is that benefiting you?
This reduces the call centre support and waiting time to schedule an appointment.Disable person can easily access service cloud without hassle.As the product is user-friendly in all the ways
This is actually helping in day to day making like easier for customers and employees
What do you like best about the product?
Complaint management appointment taking through case management
What do you dislike about the product?
Ok for now. We are in the implementation phase
What problems is the product solving and how is that benefiting you?
Complaint management
Custimer data one source of truth
Custimer data one source of truth
Intuitive and customizable.
What do you like best about the product?
The opportunity to customize, create solutions within the Service.
What do you dislike about the product?
I would like us to have a wider range of customization in the dashboards that are created by the Service.
What problems is the product solving and how is that benefiting you?
The service helps me compile all the client information in a single environment.
Great Product
What do you like best about the product?
Great way to provide customized service to our customers
What do you dislike about the product?
A lot of out of the box options don't work for our business therefore we have a very custom solution
What problems is the product solving and how is that benefiting you?
Navigational support, product questions
Game-Changer!
What do you like best about the product?
The Salesforce Service Cloud helped our organization revamp and structure our customer service approach to align with the mission and vision of the organization. We are able to assist our customers and their respective online account issues in a quick turnaround, which meets and exceed their expectations.
What do you dislike about the product?
This is a great product that hasn't disappointed us yet. It's extremely user-friendly for our Systems Administration team, call center agents, and respective managers. There's nothing to dislike.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud allows our customers to submit requests for assistance regarding their online accounts and authorized check-in's and check-out's. We are able to respond in a timely manner to provide excellent customer service to our supporters and members.
All service
What do you like best about the product?
I love the case capabilities and reporting made available through case tagging. It is easy to collaborate with other teams via Posts and keep everyone aware of case progress
What do you dislike about the product?
I am not sure of a dislike I have Tun into, the system functions well for my needs. It’s a great service feature and I have no complaints to report. It’s all good
What problems is the product solving and how is that benefiting you?
Tracking of customer needs and trends of why people are contacting us. It has given insights into what customers need further support, tracking to prevent waste.
showing 4,551 - 4,560