Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Wonderful Customer Service
What do you like best about the product?
It's intuitive, easy to build flows and customize.
We have helped thousands of our customers go through incidents with best in class collaboration and help solve cases in an industry leading timeframe all thanks to Service Cloud.
We have helped thousands of our customers go through incidents with best in class collaboration and help solve cases in an industry leading timeframe all thanks to Service Cloud.
What do you dislike about the product?
Sometimes it gets too much to absorb.
An easier process infrastructure would have been nice.
An easier process infrastructure would have been nice.
What problems is the product solving and how is that benefiting you?
Solving problems like Case automation and with Einstein copilot, it is going to get very exciting.
We would love to include the Einstein infrastructure in our systems
We would love to include the Einstein infrastructure in our systems
Power for the next level of service
What do you like best about the product?
Salesforce Service Cloud provides access to the data, channels, agent assistance tools and workflows needed to provide the best possible service to your customers.
What do you dislike about the product?
Service Cloud is so flexible that it's easy for businesses to overcustomize when it isn't needed, potentially making it harder and more costly to maintain. Business users should be open to adjusting processes to minimize customization.
What problems is the product solving and how is that benefiting you?
Service Cloud enables agents to provide comprehensive, omnichannel service to customers, increasing customer satisfaction and driving retention while driving productivity.
Works for our small org!
What do you like best about the product?
Cases help us manage internal service tickets for our users!
What do you dislike about the product?
Don't know all the capabilities yet so stay tuned!
What problems is the product solving and how is that benefiting you?
Internal support tickets to troubleshoot issues or provide suggestions for enhancements to add to the list
Life Saver
What do you like best about the product?
Having all our customers data it in one place allows us to provide tailored responses for each customer.
What do you dislike about the product?
Building your knowledge base takes time, but it is an investment that pays off.
What problems is the product solving and how is that benefiting you?
Quickly resolving customer complaints coming in from multiple sources.
Cases and Metrics
What do you like best about the product?
The ability to track customer request and gives Managers the ability to view metrics on those request is something that we were never able to do in outlook. Game changer
What do you dislike about the product?
With moving all customer request/communication to case the amount of storage emails takes up we are consistently monitoring storage
What problems is the product solving and how is that benefiting you?
The ability to have have data for KPI
Service Cloud: One stop shop for our agents
What do you like best about the product?
Service cloud provides an easy to use system for any support process I can imagine. We even take calls within it!
What do you dislike about the product?
No native way to send a snapshot of the activity feed related to the case. Would love to be able to share an entire case via email.
What problems is the product solving and how is that benefiting you?
Centralized place for CIC ticketing and supporting customers. Knowledge base.
ROI on your customer service
What do you like best about the product?
Is simple to learn setup and maintain. With all of the out of the box, features and capabilities you handle just about any customer service process that can be imagined. The new features that are released keeps your instance on the leading edge of customer service capables.
What do you dislike about the product?
Not much to dislike but with great power comes with great responsibility. Your instances have to be well thought out, designed and architected. Cutting cost I. Design will lead to power potcome despite the platforms great capabilities
What problems is the product solving and how is that benefiting you?
Health cloud built on service cloud is solve the digital transformation problem for my healthcare payer and provider organizations. We use service cloud and health cloud to implement value based healthcare
I love Service Cloud
What do you like best about the product?
My support teams are no longer silos. They can easily see across cases
What do you dislike about the product?
Nothing. Service cloud works amazing for our business
What problems is the product solving and how is that benefiting you?
Managing all our support requests in a single space
Service Cloud for Hospitality
What do you like best about the product?
In our organization, our reservationists use chat bots regularly to have conversations with guests. I like the dashboards and the ease of use with case creations for chats that were had, as well as easy access to transcripts.
What do you dislike about the product?
While it's nice having chat transcripts, sometimes it can be a process to get to them. You have to click through multiple pages to get to responses as well survey responses.
What problems is the product solving and how is that benefiting you?
It allows multiple members from our reservations team to be chatting with guests or potential guests in a more efficient way and all conversations are stored in the platform.
Service Cloud is key to our customer servicing
What do you like best about the product?
We are using Service Cloud since 5 years now. It's been the key to solve the customer servicing problems by fastening up & automating the resolutions, responses and reducing the TAT. Thanks.
What do you dislike about the product?
Service Cloud doesn't come up with by default Einstein services which may help fastening up the automation. These are separate products and need to pay separately for them.
What problems is the product solving and how is that benefiting you?
It's solving the business problem of giving services via multiple sources. Automating the email replies, fastening case resolution. It's also been used for self service with the help of Heroku.
showing 4,561 - 4,570