Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Its a great tool to create service tickets and great customer service
What do you like best about the product?
Great automation and integration with perferal systems
What do you dislike about the product?
Too huge to install for small companies.
What problems is the product solving and how is that benefiting you?
Customer service. Great assignment rules
Case Escalation's easy to use
What do you like best about the product?
I like Case Escaltions notifications. They help the team stay on top of cases
What do you dislike about the product?
List Views can't edit when different record type.
What problems is the product solving and how is that benefiting you?
Handing incoming dealer questions and customer complaints
Best product
What do you like best about the product?
Cover a lot of the needs and very flexible, can be unique to certain situations and requirements
What do you dislike about the product?
There are nothing at the moment that stands out
What problems is the product solving and how is that benefiting you?
Help clients achieving their goals and needs to make things better and effective
Service cloud review
What do you like best about the product?
I like that it is easy to use and understand and there are so many useful ways of service related issues.
What do you dislike about the product?
Sometimes the service cloud can be a little confusing if you aren't that knowledgeable of the proccess and automations.
What problems is the product solving and how is that benefiting you?
Cases and issues that dealers have
Service Cloud driving HR and Procurement Services in JNJJ
What do you like best about the product?
Helps our teams provide HR knowledge Articles and Case Management and make it so easy to manage. Omni channel support makes the service key to our success.
What do you dislike about the product?
Can be somewhat complex for new developers to the platform.
What problems is the product solving and how is that benefiting you?
HR and Procurement services support.
Great Service platform
What do you like best about the product?
Omni-channel, Knowledge base, case classification
What do you dislike about the product?
Sometimes chat disconnects. Its overall great but knowledge base is sometimes hard to maintain
What problems is the product solving and how is that benefiting you?
Get ready with case assign directly from omnichannel
Service Cloud gives your business a customer 360
What do you like best about the product?
Everything is tied in together with sales cloud, giving you a single place for your users to see all the data about your customers. There's no integration, it's all native. Add in great apps like chat and knowledge, it's the full package!
What do you dislike about the product?
I wish lightning email templates were more available for automation, but the classic ones still work well.
What problems is the product solving and how is that benefiting you?
Giving us a place to give customers the best experience when connecting with us for issues.
ServiceCloud Review
What do you like best about the product?
Customer coordination through communities and bot
What do you dislike about the product?
It as more performance issues in bot and chat
What problems is the product solving and how is that benefiting you?
Chat drops and performance issues
Service cloud review
What do you like best about the product?
Service cloud supports for financial model very well
What do you dislike about the product?
Not much downsides I can see works very well for us
What problems is the product solving and how is that benefiting you?
Live chat and knowledge base
Service Cloud Does Exactly What it Should
What do you like best about the product?
Service Cloud has always been able to do everything we need it to.
What do you dislike about the product?
It can be a little tricky to get set up initially.
What problems is the product solving and how is that benefiting you?
It is great at chat and case management. Keeping our request intake close to customer data.
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