Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Boosts productivity of service agents and managers!
What do you like best about the product?
Dedicated set of standard objects that support any channel. Easily integrated with sales cloud features. Supports real time interactions with chat or CTI support.
What do you dislike about the product?
Omni channel is not designed intuitively for administration and setup. Classic Solutions object is no longer available in Lightning and expensive Knowledge licenses are required to support the same functionality.
What problems is the product solving and how is that benefiting you?
Automatically identify customers through soft phone and IVR integrations. Create articles with Knowledgebase. Leverage custom alerting in screen flow for customer support cases.
Service Cloud is seamless
What do you like best about the product?
It's amazing how this works so well in managing web leads and automates it all
What do you dislike about the product?
Can be more user friendly and smooth in terms of performance
What problems is the product solving and how is that benefiting you?
It helps keep and manage as well as maintain customer data
Service Cloud Simple and convenient
What do you like best about the product?
Salesforce Service Cloud incorporates everything in one spot. You can easily collect and organize to see all sales and customer service information together.
Track phone case, emails within your customers accounts for easy access.
Track phone case, emails within your customers accounts for easy access.
What do you dislike about the product?
Task reporting isn't easy as it deletes and trending reporting isn't possible
What problems is the product solving and how is that benefiting you?
Tracking email management all in one spot.
Questions, complaints customer service calls and tech support.
Questions, complaints customer service calls and tech support.
Excellent
What do you like best about the product?
Salesforce service cloud allows our organization to provide the highest quality service, guidance, and coaching to our student population.
What do you dislike about the product?
Racking my brain on this question, I cannot think of any immediate negatives.
What problems is the product solving and how is that benefiting you?
As stated prior, service cloud enables us to provide the highest quality servicing to our student population both in the application and student experience.
Service Cloud
What do you like best about the product?
It has made my job better, and easier customer cases.
What do you dislike about the product?
It could be optimized a bit better, please use AI more.
What problems is the product solving and how is that benefiting you?
It keeps cases within the same platform as our Sales.
Wonderful product platform
What do you like best about the product?
We are using service cloud to utilize the Omni channel tool. Allowing case disposition for each case created and allowing us to collect why end users are reaching out for assistance.
What do you dislike about the product?
Salesforce can be difficult for newer users. There is a learning curve for none salesforce users that requires extra handholding. Once over the hump everyone is excited about the tool
What problems is the product solving and how is that benefiting you?
We are using the service cloud for the Omni channel tool solving our call center issue with a previous vendor.
Turn it on, set it up, and it just works
What do you like best about the product?
The products has most needed service functionality built in so it doesn't need customization. The hardest part of setting it up is educating business owners of what it can do out of the box - which is not a bad problem the have when trailheads can help do that for you.
What do you dislike about the product?
We had to spend time teaching our business users a new language so they could understand the capabilities. Once they spoke the language, we were able to meet their requests 90% of the time with no customization.
What problems is the product solving and how is that benefiting you?
We've turned service cloud into the system of record for customer interaction. It was easy to give a 360 view of customer interaction with the out of the box service cloud functions.
Its a great tool to create service tickets and great customer service
What do you like best about the product?
Great automation and integration with perferal systems
What do you dislike about the product?
Too huge to install for small companies.
What problems is the product solving and how is that benefiting you?
Customer service. Great assignment rules
Case Escalation's easy to use
What do you like best about the product?
I like Case Escaltions notifications. They help the team stay on top of cases
What do you dislike about the product?
List Views can't edit when different record type.
What problems is the product solving and how is that benefiting you?
Handing incoming dealer questions and customer complaints
Best product
What do you like best about the product?
Cover a lot of the needs and very flexible, can be unique to certain situations and requirements
What do you dislike about the product?
There are nothing at the moment that stands out
What problems is the product solving and how is that benefiting you?
Help clients achieving their goals and needs to make things better and effective
showing 4,571 - 4,580