Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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Service cloud review
What do you like best about the product?
I like that it is easy to use and understand and there are so many useful ways of service related issues.
What do you dislike about the product?
Sometimes the service cloud can be a little confusing if you aren't that knowledgeable of the proccess and automations.
What problems is the product solving and how is that benefiting you?
Cases and issues that dealers have
Service Cloud driving HR and Procurement Services in JNJJ
What do you like best about the product?
Helps our teams provide HR knowledge Articles and Case Management and make it so easy to manage. Omni channel support makes the service key to our success.
What do you dislike about the product?
Can be somewhat complex for new developers to the platform.
What problems is the product solving and how is that benefiting you?
HR and Procurement services support.
Great Service platform
What do you like best about the product?
Omni-channel, Knowledge base, case classification
What do you dislike about the product?
Sometimes chat disconnects. Its overall great but knowledge base is sometimes hard to maintain
What problems is the product solving and how is that benefiting you?
Get ready with case assign directly from omnichannel
Service Cloud gives your business a customer 360
What do you like best about the product?
Everything is tied in together with sales cloud, giving you a single place for your users to see all the data about your customers. There's no integration, it's all native. Add in great apps like chat and knowledge, it's the full package!
What do you dislike about the product?
I wish lightning email templates were more available for automation, but the classic ones still work well.
What problems is the product solving and how is that benefiting you?
Giving us a place to give customers the best experience when connecting with us for issues.
ServiceCloud Review
What do you like best about the product?
Customer coordination through communities and bot
What do you dislike about the product?
It as more performance issues in bot and chat
What problems is the product solving and how is that benefiting you?
Chat drops and performance issues
Service cloud review
What do you like best about the product?
Service cloud supports for financial model very well
What do you dislike about the product?
Not much downsides I can see works very well for us
What problems is the product solving and how is that benefiting you?
Live chat and knowledge base
Service Cloud Does Exactly What it Should
What do you like best about the product?
Service Cloud has always been able to do everything we need it to.
What do you dislike about the product?
It can be a little tricky to get set up initially.
What problems is the product solving and how is that benefiting you?
It is great at chat and case management. Keeping our request intake close to customer data.
Manage customer casss
What do you like best about the product?
Ability to use email to case to mange communications. Case assignment rules.
What do you dislike about the product?
Case close pages not available in Lightning.
What problems is the product solving and how is that benefiting you?
Unified way of intsking customer requests and issues and being able to report stats
Seamless service
What do you like best about the product?
Email to case is set up with ease and only a few clicks and ensures all of our data is held in one central location
What do you dislike about the product?
Case close pages are not available in lightning but very much needed and the email functionality is lacking
What problems is the product solving and how is that benefiting you?
Allows management overview of cases and helps us better serve our customers
Excellent Product
What do you like best about the product?
Salesforce Service Cloud is an excellent product that allows us to give our customers the best experience.
What do you dislike about the product?
There are no cons for our purposes. Would highly recommend
What problems is the product solving and how is that benefiting you?
More AI to guide customers
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