Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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Service on
What do you like best about the product?
Useing case and camps along with emails.
What do you dislike about the product?
The cost. It shouldn't cost so much money
What problems is the product solving and how is that benefiting you?
All of our cases are managed in one places
Salesforce Service Cloud empowers us to provide excellent service
What do you like best about the product?
It provides a great foundation to put in a basic ticketing system while providing endless opportunities to grow
What do you dislike about the product?
It does take investment to setup if you want to get into advanced features.
What problems is the product solving and how is that benefiting you?
We use it to track all our interactions in a central spot.
Service Cloud
What do you like best about the product?
The service cloud allows users to maximize their time to help customers
What do you dislike about the product?
Managing the servixe cloud as a solo admin can be challenging at times
What problems is the product solving and how is that benefiting you?
We are able to manage our clients in a more efficient way
12 Fabulous years on Salesforce
What do you like best about the product?
Knowledge, Customer Data and Service data all imbedded in the same service solution is a GAME CHANGER. I've managed teams using dispersed systems in the past and am so grateful to be able to use a unified system for Service all within Salesforce.
What do you dislike about the product?
Companies underestimate the ROI on using Salesforce and investing the proper resources into the system. Putting the proper resources behind Salesforce will be revenue generated.
What problems is the product solving and how is that benefiting you?
The knowledge base imbedding alongside the chat and case documentation is a game change. Reporting on Knowledge is imperative to help improve our products. The knowledge product is the key.
It has transformed the business
What do you like best about the product?
We were previously using another product. Having the ability to engage our customers, track service history and products used have been a game changer for us.
What do you dislike about the product?
Just the customization the the ghant view in the console.
What problems is the product solving and how is that benefiting you?
Transparency within the business. Our representatives were performing extra work after shift changes. Service cloud has eliminated this issue
It's a DREAM!
What do you like best about the product?
Salesforce Service Cloud is a game-changer for customer support. Its intuitive interface, robust features, and seamless integration make it a top choice. It streamlines communication, boosts efficiency, and elevates customer satisfaction. A must-have for any business committed to delivering exceptional service.
What do you dislike about the product?
Some users need more training than others, but that's not the platform's fault.
What problems is the product solving and how is that benefiting you?
It gives all users a 360 view of our prospects and current customers.
Consistent and powerful
What do you like best about the product?
We love cases. It helps our teams keep on top of everything and work as a team in a smooth process.
What do you dislike about the product?
Lots of clicks but understandable given all the info and analytics.
What problems is the product solving and how is that benefiting you?
Keeping track of issues with clients as well as just normal processes for our workflows
AI Powered Service Cloud is Better Than Ever!
What do you like best about the product?
Salesforce Service Cloud is an all-in-one customer service platform that allows you to to provide personalized customer service and enhance agent productivity even more so with artificial intelligence with is the latest craze. The platform easiliy integrates with contact center technologies, provides self-serve capabilities and allows you to track and serve your customers in the their preferred channel. Building on the Salesforce platform is easy and highly customizable so you can get up and running with low to no code very quickly so you delight your customers in a whole new way!
What do you dislike about the product?
Nothing, just keep enhancing and upgrading the product and we will keep on loving it!
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is solving customer services challenges in an amazing way. We recommend Service Cloud because it facilitates the transformation of of the customer experience that drives positive growth, high NPS and CSAT scores, and return business.
A great platform to manage and resolve customer inquiries and issues
What do you like best about the product?
The Salesforce service could has helped my company to effectively connect with the customers by offering us a great and convinient configurable and customisable application to meet customer agents/customers needs
What do you dislike about the product?
Apart from few limitations, SFDC service cloud is expensive for small businesses or startups which have a smaller budget Please try to make it available for small busienss so that our SALESFORCE becomes the no 1 company inthe world!! Lets go!!!
What problems is the product solving and how is that benefiting you?
I'm working on GSD Services application which is the HPEIT global services application which actively supports around 30k users, 10k orders/day, 12k cases/day having integrations to over 30
systems which is on the SFDC service cloud
systems which is on the SFDC service cloud
Centralize your organizations service efforts
What do you like best about the product?
If your Salesforce org stops at Sales cloud opportunities, you're missing the chance to centralize the understanding of the ongoing relationship with that customer post-sale.
What do you dislike about the product?
The management and unification of ALL omni-channel communications (phone and digital) still needs work in the underlying data strategy.
What problems is the product solving and how is that benefiting you?
Service permits us the ability to streamline processes for our internal teammates and provide those solutions to customers for self-service.
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