Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Salesforce Service + Shopify eComm
What do you like best about the product?
Platform flexibility, easy to add custom fields and objects
What do you dislike about the product?
A little too Enterprise for many of my clients in retail
What problems is the product solving and how is that benefiting you?
So many but recently it's been great at self service chat bot for case deflection
Service Cloud has revolutionized our business
What do you like best about the product?
The integration into our business process has transformed our customer experience.
What do you dislike about the product?
It is evolving so quickly it is difficult to keep up with all the features.
What problems is the product solving and how is that benefiting you?
Creating a unified customer experience
Principal, Business Systems
What do you like best about the product?
Customer centric tool with out of the box functionality. You get more value from the tool when integrated with additional Salesforce clouds making it a very powerful tool.
What do you dislike about the product?
Pricing structure. Hey, we're looking for a bargain.
What problems is the product solving and how is that benefiting you?
AHT, CDST, and a unified CRM. All three were accomplished with the metrics we were tracking post go-live.
Great product, highly customizable
What do you like best about the product?
Highly customizable to your business needs and processes
What do you dislike about the product?
Customizations can be time consuming and difficult to maintain without deep technical expertise
What problems is the product solving and how is that benefiting you?
Routing and custom call scripting and processing
Dreamforce service cloud
What do you like best about the product?
Chat, call is easily available for sale and service people. Easy to get all the information at one place so sales can provide faster and better services
What do you dislike about the product?
Service cloud complex. For Omni channel not enough resources to walk through and use those.
What problems is the product solving and how is that benefiting you?
Service cloud routing case to the right queue . Live chat and providing all info at one place for customer support, operation team.
Service Cloud provides agents with the tools to be effective in supporting Customers.
What do you like best about the product?
The ability for customers to connect with service agents through multiple channels.
What do you dislike about the product?
The struggle to manage individual contacts against enterprise contacts for an Account.
What problems is the product solving and how is that benefiting you?
Seevice Cloud helps us to support customers globally. ChatBot can assist customers outside 'normal' business hours.
Best crm solution for your customer service
What do you like best about the product?
Service cloud is a complete crm solution. You can manage all communication channel with your customers and deliver a simple solution to your agents.
What do you dislike about the product?
Multiple sku to have all the features and not afordable
What problems is the product solving and how is that benefiting you?
One solution for all channel (email, Phone, whatsapp, chat etc) and manage with omni channel
Better adoption by agents
Better reporting
Better adoption by agents
Better reporting
Excited to use
What do you like best about the product?
Allows service team to function on their and allowing them to communicate to our outside customers with ease.
What do you dislike about the product?
Service Cloud is great. Nothing i know of yet that I don't like, except cases being a paid.
What problems is the product solving and how is that benefiting you?
Gives more flexibility to our support team to work with our customers
Case management
What do you like best about the product?
I Like case management and Omni channel.
What do you dislike about the product?
No downside to using. Haven't run into any issues.
What problems is the product solving and how is that benefiting you?
It helps manage customer calls and issues.
Easier than you think
What do you like best about the product?
It's so much easier than you think to pull your data together to get a clean profile of your customers and how to best interact with them.
What do you dislike about the product?
How long it took me to get others to start using it effectively.
What problems is the product solving and how is that benefiting you?
We were able to automate orders that were taking over five minutes on a call and provide simpler self service
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