Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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Product made for Productivity
What do you like best about the product?
Gives you all the tools needed to ensure high productivity and operations.
What do you dislike about the product?
Learning curve could be a little easier but not bad.
What problems is the product solving and how is that benefiting you?
Automation, automation, automation. Took away the tasks that used to take 4 people to accomplish.
Service Cloud experience
What do you like best about the product?
Ecosystem of Salesforce is amazing with passionate end users
What do you dislike about the product?
Finding knowledgeable Salesforce resources to make changes
What problems is the product solving and how is that benefiting you?
Managing our day to day support operations
Such great info!
What do you like best about the product?
The possibilities are endless with all the tools and capabilities
What do you dislike about the product?
So far nothing - currently have not implemented
What problems is the product solving and how is that benefiting you?
Ease training easy and informative to use within our agent base
Bringing value to client centers
What do you like best about the product?
How it can help companies transform their Call and Sefvice center is amazing
What do you dislike about the product?
Would love to be able to customize Omni channel more
What problems is the product solving and how is that benefiting you?
Best serving the client and having all the details needed at a center place
Simple to use
What do you like best about the product?
Simple and cost effective to make changes
What do you dislike about the product?
Challenge with some connections on prem!
What problems is the product solving and how is that benefiting you?
Engaging with clients in an efficient manner
Salesforce is one of the best CRN
What do you like best about the product?
service cloud is use for fixing the case of the customer and gjve them a proper solution.
What do you dislike about the product?
some more features needs to push in service cloud and for marketing and all.
What problems is the product solving and how is that benefiting you?
mostly while a routing the cases through omnichannel
Love Salesforce service cloud
What do you like best about the product?
We have been using this CRM platform since a few year. This is very user friendly, has awesome out of box functionality which is very easy to configure.
What do you dislike about the product?
Not everything is easily customizable and you need to know the tool very well to be able to use out of box functionality
What problems is the product solving and how is that benefiting you?
It's a one stop solution to service our partners and clients and extensively use it for all kinds of communication. We are more productive using the tool with best customer service
Awesome
What do you like best about the product?
Our support loves it, it made their life so much better. Pretty responsive, customizable to individuals needs. Very quick to build and deploy new enhancements.
What do you dislike about the product?
Really everything is so nicely organized.
What problems is the product solving and how is that benefiting you?
We are able to provide very fast customer support to our customers with very high satisfaction score.
Actionable Data Finally Captured
What do you like best about the product?
We were using spreadsheets and emails prior and had no visibility to international teams. Now all information is standardized globally and we have actionable insights across all teams.
What do you dislike about the product?
Sometimes a little cumbersome for those that don't know data/technology
What problems is the product solving and how is that benefiting you?
Now we have a centralized place to collect customer service needs and submissions and track the lifecycle of service team projects and tech orders
Quality service management tooling
What do you like best about the product?
Service Cloud delivers exceptional capabilities right out of the box. But the most amazing thing is the ability to use these standard items and the expand for your exact needs. From adding fields to complex business logic and capabilities, it provides so much scope.
We have made many specific features and integrations for our user base, which has really brought service cloud as a core part of our service offering.
We have made many specific features and integrations for our user base, which has really brought service cloud as a core part of our service offering.
What do you dislike about the product?
One of the issues is also the extensibility - sometimes it is hard to control the amount of customisation and needs to reign in developers and maintain the environment. Otherwise we find many obsolete fields which then impact reports etc.
What problems is the product solving and how is that benefiting you?
It solves our issues with providing quick and accurate support to our customers, routing cases appropriately and handling our SLAs. Compared to our previous solutions, it is much more streamlined and easy to adapt.
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