Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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Salesforce Service Cloud
What do you like best about the product?
Email to case
CTA
Service Console
Omni channel
Case Management
Support ticket system
Queue management
Knowledge base
Routing
Prebuilt Integration
CTA
Service Console
Omni channel
Case Management
Support ticket system
Queue management
Knowledge base
Routing
Prebuilt Integration
What do you dislike about the product?
Not specific everything is looks good except financial institutions so that's what FSC come into
What problems is the product solving and how is that benefiting you?
Different types of service offered
Queue management
Case management
Queue management
Case management
Review on Service Cloud
What do you like best about the product?
I like the case management, live chat and salesforce maps features in the service cloud; it helped reduce the dependency on using 3rd party tools in my project. We are leveraging it to provide the best user experience, and I Love the UI.
What do you dislike about the product?
Pricing is the pain point in the service cloud. Apart from this, we are facing challenging times regarding integration-related issues. i want improvements in these areas.
What problems is the product solving and how is that benefiting you?
1. Automation of the Incident Management Process.
2. Creation of a Knowledge base and making it easy for users to find the solution to their problem.
3. Reducing the Problem resolution time is the best part of using the service cloud suite.
2. Creation of a Knowledge base and making it easy for users to find the solution to their problem.
3. Reducing the Problem resolution time is the best part of using the service cloud suite.
Easy and Faster communication and delivery.
What do you like best about the product?
The CRM make communication effortless and allows easy interaction with end users without any issues. The UI is user-friendly and easy to use.
What do you dislike about the product?
The application is not optimised well for use on mobile. There are also some other limitations, such as integration with other platforms and limited templates.
What problems is the product solving and how is that benefiting you?
1. Gives organisations access to analytics and reporting tools to track important indicators and spot patterns.
2. Sales representatives can provide customers and prospects with better service with access to social network profiles linked to Salesforce accounts, contacts, and leads.
2. Sales representatives can provide customers and prospects with better service with access to social network profiles linked to Salesforce accounts, contacts, and leads.
Futuristic and Realistic Product Management
What do you like best about the product?
Salesforce is known for its easy going product catalogs and service Cloud suit helps in managing business's in the right way. It's hassle free and easier to hand craft a customer centric business model.
What do you dislike about the product?
What Salesforce service cloud suite may fall short in the pricing and support scenerios. But if budget isn't a constrain for the product and the client, go for it.
What problems is the product solving and how is that benefiting you?
We are working with brands where they want everything in their fingertip. Service Cloud is the right tool to manage and bring up a customer and revenue centric model in our business.
ServiceCloud - Great and Comprehensive
What do you like best about the product?
ServiceCloud allows for comprehensive solutions that can be robustly customized or out of box native functionality that is extremely useful.
What do you dislike about the product?
User Interface can be hard sometimes but can be overcome with updates from admins and/or developers.
What problems is the product solving and how is that benefiting you?
We run our internal case queue out of ServiceCloud to include all departments. We utilize automations, reporting, customizations and various case patterns department by department.
Best
What do you like best about the product?
Best platform to work with huge data, i really like to work on salesforce my whole project is on salesforce
What do you dislike about the product?
Sometimes its working very slow. It will be great if developer make it more smooth
What problems is the product solving and how is that benefiting you?
Need improvement in speed sometimes it will be very slow while worling on it
Salesforce CRM Review
What do you like best about the product?
User friendly interface and easy to understand i.e. great UI.
What do you dislike about the product?
Integration with calling software like outreach could be better.
What problems is the product solving and how is that benefiting you?
The ease of making sales reports is seamless. You can create multiple reports for yourself and the team. The filters available make it much easier.
it's great for finding lead's email and phone number
What do you like best about the product?
It's easy to navigate, just one click and done
What do you dislike about the product?
One number should be free, not all things are free I understand but one number should be
What problems is the product solving and how is that benefiting you?
the lead's email and phone number is very hard to find, but with salesforce it's just one click away
Salesforce Service Cloud Suite - Review
What do you like best about the product?
Salesforce cloud service is awesome tool as it is helping us to automate processes and manage workflows. With its AI powered feature increased the productivity of the employees.
What do you dislike about the product?
Everything is good about this awesome tool nothing to dislike.
What problems is the product solving and how is that benefiting you?
This tool is helping us to connect right people in right time to solve the cases as fast as possible. Also it helps us to provide correct/required information with slack to perform better.
Fine-tuned Sales Management Platform!
What do you like best about the product?
The Dealer community portal is tried and true. It will help keep your sales process as polished and organized as possible from start to finish - for each and every Opportunity that comes our way!
What do you dislike about the product?
Limited integrations and customizations. It could have more partnerships when it comes to the email/text marketing platforms used by small and medium sized businesses.
What problems is the product solving and how is that benefiting you?
Keeping track of all leads / opportunities assigned to our dealership, based on each follow up step as recommended. It also keeps the estimated close day in the forefront of each opportunity.
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