Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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A cloud ecommerce platform salesforce
What do you like best about the product?
Can connect with the overall india with the locale functionality of the salesforce. Easy for developers with the minimum code we can develop any feature.
What do you dislike about the product?
As a developer i only find one thing which I dislike slow code reflection after every changes made by developer. but it rarely happen so I satisfied with sales force.
What problems is the product solving and how is that benefiting you?
Easily connect to the customer. Interaction with customer and consumer is smooth.
its user friendly and had a great UX experience yet there is still room for UI improvement
What do you like best about the product?
UV experience was great & also very user-friendly to use. built as per user needs.
What do you dislike about the product?
there is not much to dislike. everything looks great but i think there could be some improvement in the front end of the UI
What problems is the product solving and how is that benefiting you?
it helped me in managing the Customer Relationship Management dataset for my small-scale business. yet was a great experience and i would be using it moving forward.
So much better than the alternatives
What do you like best about the product?
It's all in Salesforce, no more janky connections from Zendesk, Hubspot, or other services that either don't work, barely work, or require so much customization that you wonder why you bothered in the first place.
What do you dislike about the product?
There are some inherent limitations, templates, etc...that can make things annoying at times, but overall it's still so much easier to implement and integrate that there is no reason to try two solutions when one will do just fine.
What problems is the product solving and how is that benefiting you?
Customer support and success, release notes and knowledge base articles. Customer experiences so we can keep customers informed and hopefully self sufficient when troubleshooting.
Best CRM available in the market
What do you like best about the product?
Salesforce definitely provides one of the best Customer relationship management (CRM) tools and services available in the market. Its simple and easy to use user interface is simply awesome. The best thing is that you don't even have to be a tech-savvy to use it.
What do you dislike about the product?
For now, I've not come across any major issues. It would be better if there was a possibility to put a live timer/clock into it for the clients to keep the track of their aux.
What problems is the product solving and how is that benefiting you?
It helps us interact and provide support to our consumers very effectively. Since you don't need to install any extra software to use it, you can run it directly through any of your browser in desktop or even mobile.
It gets the job done but nothing fancy
What do you like best about the product?
Overall, it gets the job done, and it has enough functionalities for our company and this is on par with its competitors, so this is something I like most about it.
What do you dislike about the product?
The design is horrible in terms of UI/UX, the user interface and the user experience is not on par with the competitors. Overall, it seems they are not spending resources on improving their product.
What problems is the product solving and how is that benefiting you?
Service Cloud solves the problem of having customer service, field service, and employee service together on one platform. It benefits us since it uses AI and automation to engage customers across every service channel. It helps us create experiences that are personalized.
Good Experience
What do you like best about the product?
Impressed how it could transform the operations
What do you dislike about the product?
It Can be a bit high on licensing costs.
What problems is the product solving and how is that benefiting you?
Efficiency and case management
Great CRM tool with convenient setup
What do you like best about the product?
I love the ability to provide custom solutions to each different support team. The service console allows us to provide the most pertinent information to our agents to streamline their work.
What do you dislike about the product?
Unfortunately one of the biggest barriers is the cost. While you do get a lot from your subscription, not all teams need the bells and whistles of the product suite and it's not as flexible with their cost structure.
What problems is the product solving and how is that benefiting you?
Case management and resource reporting. We need to know which clients are having the most issues and if any revenue is at risk. In addition, we look to see if we are properly staffed or if we need to scale our team.
Salesforce Service Cloud - Awesome Experience
What do you like best about the product?
I'd say its simplicity, adaptability, and expansion. Because of the platform's extensive customization options, businesses can modify their customer support procedures to suit their unique requirements. Additionally, chatbots and automated case routing are just two examples of the AI-powered tools that Service Cloud can use to speed up reaction times and boost client satisfaction. In general, Salesforce Service Cloud is an effective tool that can assist companies in improving client service and streamlining their support procedures.
What do you dislike about the product?
Despite the fact that I believe Salesforce Service Cloud provides a lot of useful features and advantages, some people might think the platform's cost is high compared to other customer service software options. In addition, the platform can be complicated, and it might take some time for new users to get accustomed to its numerous features.
What problems is the product solving and how is that benefiting you?
I would opine Managing customer support requests across various platforms is one of the main issues that Salesforce Service Cloud helps to resolve. With the help of Service Cloud, companies can manage customer interactions and deliver consistent support across channels by tracking and responding to queries from various channels on a single platform.
The requirement to obtain and analyse customer data in order to enhance support operations is another issue that Salesforce Service Cloud assists in resolving. Businesses can use Service Cloud to obtain insights into customer behavior, preferences, and support history to help them customise their support strategies and enhance the customer experience as a whole. Overall, Salesforce enables businesses to offer better customer support and service, which can increase client retention, happiness, and loyalty.
The requirement to obtain and analyse customer data in order to enhance support operations is another issue that Salesforce Service Cloud assists in resolving. Businesses can use Service Cloud to obtain insights into customer behavior, preferences, and support history to help them customise their support strategies and enhance the customer experience as a whole. Overall, Salesforce enables businesses to offer better customer support and service, which can increase client retention, happiness, and loyalty.
Great application
What do you like best about the product?
A lot of great out of the box features to help the customer experience. Easy to configure new solutions!
What do you dislike about the product?
Nothing, all good, no issues or concerns
What problems is the product solving and how is that benefiting you?
Helping customers resolve issues
Automate! Automate! Automate!
What do you like best about the product?
I love that Salesforce gives someone one like myself (no IT qualifications) the ability to setup a business system from scratch and fully customise it to your own unique business model. Further more the Flow Builder gives you the tools to speed up business processes to the extreme!
What do you dislike about the product?
Trailhead doesn't work for my learning style. I'd like to see more boot camps and more class room sessions. Especially in the UK.
What problems is the product solving and how is that benefiting you?
Speeding up business processes ten fold!
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