Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Very user friendly platform
What do you like best about the product?
I've worked with sales force over the years with various companies. In every instance, when they made the switch, all data was in one place. No more going back and forth between multiple platforms to get everything you needed. It was all right there, ready to go.
What do you dislike about the product?
Sometimes it takes a few updates to work out the bugs but that can be expected with any major change. I think the training made available could be a little more detailed, as some companies have older individuals working for them that still struggle.
What problems is the product solving and how is that benefiting you?
It put everything all together. Working in a sales environment, it lets me view my opportunities, what has been done with them, and set tasks for myself that easily remind me when they are due.
Seamless
What do you like best about the product?
It's seamless and makes things efficient. I love how it integrates with literally everything!
What do you dislike about the product?
I think the only thing I don't like is how our admin has it set up. I know the potential and we aren't using it to the max
What problems is the product solving and how is that benefiting you?
It makes my life a thousand times easier because all depts are operating out of SF and I can see what's going on across our teams.
resourceful
What do you like best about the product?
It’s convenient for companies that may need a better to reach their targeted audience by providing them with a convenient way for customer support.
What do you dislike about the product?
The cost can be expensive but in order to get the best quality of service out of something then it does cost
What problems is the product solving and how is that benefiting you?
It help with my business issues. It helps my customers get that support they need
SF allows me to easily organize outreach cadence to fully support my stakeholders' unique needs
What do you like best about the product?
I kike how user-friendly the product is. I rarely need assistance, but it is easy to access support when I do.
What do you dislike about the product?
I wish I could more fluidly customize fields so that everything viewable on a client page is relevant to my needs.
What problems is the product solving and how is that benefiting you?
SS Cloud solves the problem of navigating massive amounts of information. SF makes it easy to organize and access information and to make regular updates as the client relationship progresses.
Must for every industry
What do you like best about the product?
Service cloud incorporates all the services needed for Service module like Case management, Live agent, call center, entitelment Management, contracts. Best part is On top of it we have filed service moduel to schedule your on field agents based kn skillset and geo location.
What do you dislike about the product?
At this point of time their is no specific item to dislike. As salseforce is making all their efforts to keep updating through their releases. Kind of UI improvements is what is expected.
What problems is the product solving and how is that benefiting you?
It completely resolved our solution to manage Case management, Live agent, call center, entitelment Management, contracts, email to case and web to case implementation.
Dynamic and User Friendly Service Desk Software
What do you like best about the product?
Use of live chat and all in one case views to enable you to switch between different information on the CRM.
What do you dislike about the product?
Some limitations on customisation of fields and logic which inhibits business needs.
What problems is the product solving and how is that benefiting you?
It solves the issue of having all customer data in one place, as opposed to having a different software running the service desk. This enables better analysis of customer data and issues to prepare reports and improve service.
Review for Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is the best PaaS solution available for service-based process automation. Its intelligent case management and knowledge management are any organisation's website's best features. Also, additional features like Omnichannel, live agent webchats and integration with 3rd party apps are available at a nominal cost along with the trust of Salesforce.
What do you dislike about the product?
Although Salesforce Service Cloud has processes that can be easily understood by anyone, setting up the automation processes can sometimes be very time-consuming and tough to understand. Also, many CRM platforms have emerged as available at low cost and are effective for small industries.
What problems is the product solving and how is that benefiting you?
In our organisation, we are using Salesforce Service Cloud in various Service based process automation, and it has streamlined our service portal to a very great extent. Also, we have integrated a service portal to 3rd party apps, solving our shipping and delivery-related problems. I love how the portal can easily adjust to the customer's requirements. I highly recommend this.
Salesforce Service Cloud!
What do you like best about the product?
For any business after sale's service is very essential for retention of their customers, Salesforce service cloud takes it to next level for organisation to manage services effectively and for customer to log compliants, requests easily.
What do you dislike about the product?
Salesforce is great platform with lot of functionalities and lot of features come with a high price.
Salesforce is multitenant platform so resources are limited.
Salesforce is multitenant platform so resources are limited.
What problems is the product solving and how is that benefiting you?
Our organization help businesses to setup thier Salesforce org. We also implemented Salesforce service cloud for our client. They need to move thier after sale's service on service cloud for better reach and fast actions.
We also developed dashboard for effective communication with customers.
We also developed dashboard for effective communication with customers.
The top choice for any customer service operation.
What do you like best about the product?
The sky is the limit. It's a platform as a service and not just a CRM, sales or support system - you can build anything on it. It's the industry standard and EVERYTHING integrates with it already.
What do you dislike about the product?
Salesforce often makes things look easy at dreamforce or other marketing venues - so you'll often be fighting with your admins if you just want to "turn something on" or activate a feature you've seen demoed. Salesforce takes a lot of expertise to configure correctly and maintain.
What problems is the product solving and how is that benefiting you?
Self-service support options through a public knowledge base; Shared inboxes for email; round robin routing through omnichannel and custom methods; implementation management, customer support, and project management for consulting teams, plus multiple integrated contact center channels.
We run nearly all of our post-sales operations through service cloud.
We run nearly all of our post-sales operations through service cloud.
Salesforce Service Cloud
What do you like best about the product?
I like that everything is organized and easily accessible
What do you dislike about the product?
I don't have any complaints at the moment
What problems is the product solving and how is that benefiting you?
It's a CRM so all our communication with customers is in one place. It keeps things uniform, central, and easy to access.
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