Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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Salesforce Service Cloud review
What do you like best about the product?
Salesforce Service Cloud helps us to increase our service agent's productivity
What do you dislike about the product?
Nothing really I don't like but I would be very happy if Salesforce provide from CTI service.
What problems is the product solving and how is that benefiting you?
We want to provide our service agent a platform that they can perform their job efficiently
Been with SC for 5+ yrs and it keeps getting improved with new features
What do you like best about the product?
A lot of the exisiting data models out of the box are equivalent. And customisable
What do you dislike about the product?
Again, keep improving with new features via public service industry platform.
What problems is the product solving and how is that benefiting you?
One stop shop for our case management process via call center and middle office
best case management
What do you like best about the product?
This sis very useful interns of case and support management
What do you dislike about the product?
As far I know license cost would be the disadvantage for this product
What problems is the product solving and how is that benefiting you?
All type of real time use cases such has customer center , case service management and portal management
Salesforce Service Cloud took our business from an SMB to a strong competitor in the industry
What do you like best about the product?
The Salesforce Service Cloud enables our support team to work as a unit. This has changed our business and our NPS score went up by 40+ points after implementing this solution.
What do you dislike about the product?
Following cases between users should update the follower of an issue with an email summary. I think this feature is under developed by Salesforce. Chatter does not fill this void and we hope to see this improvement down the road.
What problems is the product solving and how is that benefiting you?
- We now have an all-in-one solution that helped us get out of multiple help desk solutions across our workforce.
- The Live Chat feature works great and even logs the reports for later review.
- Service Cloud reporting helps us measure data with KPIs.
- Service Cloud integrates with our VOIP phone systems and Jira.
- The Live Chat feature works great and even logs the reports for later review.
- Service Cloud reporting helps us measure data with KPIs.
- Service Cloud integrates with our VOIP phone systems and Jira.
I'm using salesforce from last one year in my current Organization
What do you like best about the product?
With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels, and on any device, was never easier.
What do you dislike about the product?
Salespeople hate feeling like they're being controlled and watched over, and sometimes they resist using the tools leadership provides for them. And when it comes to Salesforce, sometimes this reluctance is because the software doesn't actually help them.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud enables sales reps to establish effective communication with their prospects to achieve shorter sales cycles. With access to social network profiles associated with Salesforce accounts, contacts, and leads, sales reps can serve customers and prospects more efficiently
One of the good CRM for support
What do you like best about the product?
The best part is Salesforce Service Cloud is its ability to provide a unified view of customer interactions across multiple channels, including email, phone, social media, and chat. Another best part is ts advanced reporting and analytics capabilities that enable businesses to identify trends, track key metrics, and make data-driven decisions about how to improve their customer service operations.
What do you dislike about the product?
The least helpful about the Salesforce service cloud is. It is complex and challenging to set up and configure, So this requires additional training. Another potential issue is the cost of the platform, When compared with others the price seems slightly high.
What problems is the product solving and how is that benefiting you?
In business, One of the main problems that Salesforce Service Cloud helps to solve is the need for businesses to provide consistent, high-quality customer service across multiple channels. This helps to address the need for businesses to track and manage customer interactions across multiple touchpoints. By providing analytics and reporting tools that enable businesses to monitor key metrics and identify trends
Comprehensive cloud based CRM
What do you like best about the product?
Managing customer interactions and support inquiries, case management, live chat and knowledge management are nicely embedded and very easy to use in one platform. There are a ton of customization options available to maximize business results. In addition, robust reporting and dashboard offerings are great for understanding trends.
What do you dislike about the product?
It is a vast application requiring much learning before understanding the system completely. While Salesforce Service Cloud provides customization options, they are limited in their ability to customize the platform to meet their specific needs fully.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solution is helping us to manage customer service and support operations in a centralized and efficient manner.
As we know that it is cloud based and it is providing no 1 CRM Services
What do you like best about the product?
IN The saleforce Service cloud there My things Available Like Case object,LIveWeb chat, omnichannel that all make your business process automate. there is available Omnichannel
i really like this System.
i really like this System.
What do you dislike about the product?
In Side Of Macro there is Irreversible process i dislike that
What problems is the product solving and how is that benefiting you?
As you know that Salesforce Service Cloud Is Pre-built Product Of Salesforce that Automate Your CustomerService. there is Report And Dashboard Is Also providing By Salesforce.
And there Omnichannle with help of it. you can get talk with your Customer Easly.
And there Omnichannle with help of it. you can get talk with your Customer Easly.
Comprehensive service capabilities with high-quality customer service
What do you like best about the product?
I appreciate the view customization and organization capabilities of Salesforce Service Cloud. Knowing I can check the status of cases, I have assigned quickly and easily see my open tickets on my home screen makes customer service more accessible. The feature I appreciate most is the ability to check all available tickets in one location in Salesforce Service Cloud.
What do you dislike about the product?
In some cases, Salesforce can be complicated to set up. It would be better if the task system were more usThanks to Salesforce Service Cloud, I can organize all my customer information efficiently. Its open architecture lets me integrate virtually any other program or service, simplifying my workflow and ensuring customers get the best service possible.er-friendly.
What problems is the product solving and how is that benefiting you?
Thanks to Salesforce Service Cloud, I can organize all my customer information efficiently. Its open architecture lets me integrate virtually any other program or service, simplifying my workflow and ensuring customers get the best service possible.
Achieve Customer 360 with SalesForce Service Cloud
What do you like best about the product?
Case Management
Approval Process
Lead Generation
Approval Process
Lead Generation
What do you dislike about the product?
There should be more flexbility to create custom reports and Dashboards.
What problems is the product solving and how is that benefiting you?
SFSC stores the full customer information so users can view and create reports.
Case Management problem is solved using SFSC.
Case Management problem is solved using SFSC.
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