Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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Excellent Cloud service platform by Salesforce
What do you like best about the product?
Service cloud is one of the best cloud service platforms offered by Salesforce. Using this service cloud, we could provide services to our clients and their customers anytime, anywhere around the world, without interruption. This has been one of the most excellent software products in cloud services. It has such a backup that would help us in providing a large number of applications accessible to the client, and the downtime would be very low when compared to other services. These are very positive things and significantly impact our client's business. It has been one of the backbones in data backup, and data that takes as the storage of the information in a service cloud is a cakewalk. Service Cloud also has vital unique features that help us in unlocking the potential of our business model and implementing the business decisions very fast when compared to other businesses or other cloud services
What do you dislike about the product?
There are drawbacks to the service cloud, especially the customer service response is lacking, and the features that need to be integrated into a service cloud are mainly data analytics on the archived data. Performing a backup on a service cloud is a bit tougher, and the further things that are not added in the service cloud or like AI-enabled to data management data migration from our system to another system, and the biggest drawback is the integration of service cloud with other platforms are getting hard once these problems are sorted out the information let's have this club would be much better service product from a Salesforce to their client and customers
What problems is the product solving and how is that benefiting you?
The Salesforce service cloud I don't know the most excellent cloud services offered by Salesforce, and it has benefited our business in many ways. The impact of a service cloud on our company has been tremendous, which has resulted in more significant revenue and profit, especially when we provide uninterrupted services during the holidays and uh holidays and weekends the delivery of the product to our customers through our cloud services has been one of the key selling points in our business it has improved our business revenue tenfold when before service cloud implemented but our client is pleased and satisfied with the service cloud offerings and the Salesforce customer service which is bit lacking but showing tremendous support for the new clients and existing customers
Excellent dashboard performance, conversions and target list resource that helps identify trends
What do you like best about the product?
Ease of use, the layout is easily tailored to the needs of the organization and it's easy to sort and extract data.
What do you dislike about the product?
Not applicable - I've been using Einstein for 1.5 years with no complaints thus far.
What problems is the product solving and how is that benefiting you?
Allowing for an update of real-time sales and pipeline data to be fed to our sales and service teams.
Service Cloud is everywhere and you never gonna miss it!!
What do you like best about the product?
I have been using SF service cloud for a quite long time and I must say the simplicity and regular new features, and integrations to several extensions is the BEST.
What do you dislike about the product?
So far I haven't seen any such issue which can impact my work productivity but I must sometimes when I resume my work, I have to relaunch the browser to resolve the connection error for extensions.
What problems is the product solving and how is that benefiting you?
It is certainly resolving the categorization so the task can be transferred/created to other teams. I really like the email addition feature so the email can be automatically BCC'd as a notes.
Bites off more than it can chew
What do you like best about the product?
Robust set of features... there's not much it can't do
What do you dislike about the product?
Lots of convoluted menus make it difficult to navigate sometimes
What problems is the product solving and how is that benefiting you?
It helps me manage all of my upcoming and past clients
Everything is very organized, easy to navigate through
What do you like best about the product?
Navigating through the site is super easy. Love how everything is organized and easy to find as well as easy to reach when needed. All my client's information is right where I need it when I need it.
What do you dislike about the product?
Sometimes the tabs can be a bit much if you don't exit out of each one individually. Maybe in the search bar when searching for a number more options could come up, if it's not typed in exactly the way it's entered in Salesforce it will not show.
What problems is the product solving and how is that benefiting you?
A major nationwide, worldwide problem is being solved right now through the software! COVID19 record keeping and what is needed from the and/or for the client are kept in a file so we know exactly how to help the person even before the phone call starts.
Salesforce Service Cloud is Good for Case Management
What do you like best about the product?
Service Cloud integrates well into the greater Salesforce ecoysystem. In a fairly easy way, you can track your cases and receive automated updates if anything changes. The system also does a nice job of organizing content and reminding users when follow-ups may be needed.
What do you dislike about the product?
Cloud is not quite as user-intuitive as one might hope and there can often be cases of analysis paralysis with regard to the amount of data in view. There is a bit of a learning curve - which creates some upfront costs for adopting the system overall.
What problems is the product solving and how is that benefiting you?
The post-sales process is better optimized through service cloud. The case history definitely helps familiarize others and bring new individuals up to speed faster on specific cases.
My favorite part, REPORTING!
What do you like best about the product?
It's incredibly powerful. There's a reason it's the highest-grossing CRM. The reporting capabilities are amazing. If you can think of the data you want, you really can create a report to see what you're looking for.
What do you dislike about the product?
The start-up process. It's a huge undertaking and you can only use third-party integrators. This caused us frustrations we didn't know could happen. Salesforce suggested two and while one was better than the other, they both came with frustrations. Mostly, we were simply asked what we want. We asked for best practices, an neither integrator would provide that. So be VERY picky and mindful of the integrators you choose. This can make or break your experience.
What problems is the product solving and how is that benefiting you?
The amount of reporting and case management we have allows us to maintain and drive down service costs. (Parts, labor, and headcount.) It helps us stay on top of problems happening in the field as they come up so that we have a better chance of being proactive rather than reactive.
Very user friendly platform
What do you like best about the product?
I've worked with sales force over the years with various companies. In every instance, when they made the switch, all data was in one place. No more going back and forth between multiple platforms to get everything you needed. It was all right there, ready to go.
What do you dislike about the product?
Sometimes it takes a few updates to work out the bugs but that can be expected with any major change. I think the training made available could be a little more detailed, as some companies have older individuals working for them that still struggle.
What problems is the product solving and how is that benefiting you?
It put everything all together. Working in a sales environment, it lets me view my opportunities, what has been done with them, and set tasks for myself that easily remind me when they are due.
Seamless
What do you like best about the product?
It's seamless and makes things efficient. I love how it integrates with literally everything!
What do you dislike about the product?
I think the only thing I don't like is how our admin has it set up. I know the potential and we aren't using it to the max
What problems is the product solving and how is that benefiting you?
It makes my life a thousand times easier because all depts are operating out of SF and I can see what's going on across our teams.
resourceful
What do you like best about the product?
It’s convenient for companies that may need a better to reach their targeted audience by providing them with a convenient way for customer support.
What do you dislike about the product?
The cost can be expensive but in order to get the best quality of service out of something then it does cost
What problems is the product solving and how is that benefiting you?
It help with my business issues. It helps my customers get that support they need
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