Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service Cloud is awesome!
What do you like best about the product?
Fits most common case management and call center scenarios.
What do you dislike about the product?
Product needs more interop with GSuite and MS Officd
What problems is the product solving and how is that benefiting you?
Increasing number of cases handled by analyst, thus making public services more accessible
Cornell University use of Service Cloud
What do you like best about the product?
Case management, live chat, knowledge base
What do you dislike about the product?
The agent cannot see how many people are waiting in the queue for live chat. (Only the user can)
What problems is the product solving and how is that benefiting you?
Service Cloud helps college advising units track and manage issues with students.
Easy to use and great user experience
What do you like best about the product?
Case management is intuitive and easy. Omnichannel and related configuration is simple to use
What do you dislike about the product?
Complex support workflows can get quickly out of hand, e.g. too many routing rules
What problems is the product solving and how is that benefiting you?
All in one solution for customer service, almost all solutions tie back into well supported salesforce use cases
Brings the best of everything you need to support your customers to one place!
What do you like best about the product?
Service Cloud integrates seamlessly with our other Salesforce products and helps our customer support team easily see what interactions have happened with a record before / during their interaction with them via chat, phone, or email.
What do you dislike about the product?
The setup of Service Cloud, so it is seamlessly integrated with other Salesforce products, could be more intuitive. It's a steep learning curve to get it set up and work as it should.
What problems is the product solving and how is that benefiting you?
Service Cloud is helping us stay connected with our customers and ensuring our support staff can see all the information needed to help them effectively. Without this information, our support staff would not be able to provide the support they do to our users -- it would cause long response times and extended hold times.
service Cloud Review
What do you like best about the product?
All of our client info already exists in Salesforce so it's helpful to keep our tickets there as well.
What do you dislike about the product?
Web to case form is so basic and needs to be updated so that it can be more customizable.
What problems is the product solving and how is that benefiting you?
Not really solving anything at the moment.
Amazing product
What do you like best about the product?
Using service cloud to manage and help the customers.
What do you dislike about the product?
Sometimes hard to navigate. I would say need more friendly UI
What problems is the product solving and how is that benefiting you?
Customer relationship. Helping a lot as we have millions of customer
Great product
What do you like best about the product?
It helps to provide a great service to the customers and help store the data perfectly secure
What do you dislike about the product?
It is preety good
No such thing to dislike
No such thing to dislike
What problems is the product solving and how is that benefiting you?
-
Excellent Product
What do you like best about the product?
Very convinient to manage customer complaints.
What do you dislike about the product?
Omni channel skill based routing for agents
What problems is the product solving and how is that benefiting you?
Complain handling
Flexibility of Salesforce for the win
What do you like best about the product?
The flexibility and transparency of Salesforce makes it a great tool for our industry! It's all about how you implement it!
What do you dislike about the product?
Sometimes just too many ways to do something!
What problems is the product solving and how is that benefiting you?
Transparency and compliance which we were sorely lacking prior to implementing SF
Amazing experience
What do you like best about the product?
1) Top notch Customer service.
2) Chatbot and instant messaging are the X factor.
3) Easy and user-friendly interface.
4) Broad Customizable options for its users.
2) Chatbot and instant messaging are the X factor.
3) Easy and user-friendly interface.
4) Broad Customizable options for its users.
What do you dislike about the product?
Honestly, I didn't have any dislikings. But I would like to add Two things. I think "Reporting" could be better and also please try to add more options for customer service contact.
What problems is the product solving and how is that benefiting you?
My simple answer is Managing data because the salesforce service cloud Customer data is stored in a single platform. And data is precious for understanding analytics.
showing 4,801 - 4,810