Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Customer Service becomes Much easier with Salesforce Service Cloud
What do you like best about the product?
Simple to integrate with API and case management automation and user allocations, the use of Bot on case resolution is a fantastic feature. Marketing Journey integration is another feature worth mentioning here
What do you dislike about the product?
Users and administrators require a lot of training to use the application as the platform is pretty complex to modify and administer. UI needs some more improvements
What problems is the product solving and how is that benefiting you?
Helps us to create a single platform to address multiple cases at a time by the agent and maintain the content. It also helps us to rought the cases to the right agent
Limited in UI and functionality
What do you like best about the product?
Security is easy to setup and limit visibility to records
What do you dislike about the product?
UI is dificult to adept to house styling
What problems is the product solving and how is that benefiting you?
Fast delivery
Great CRM with all necessary features
What do you like best about the product?
The simplicity of the interface as well as the add on pricing
What do you dislike about the product?
The UI could be a bit more user friendly. It is a bit complicated
What problems is the product solving and how is that benefiting you?
Managing customers and leads and their complaints. Tracking TaTs.
Salesforce Lightning
What do you like best about the product?
It allow us to build more customize requirement.
What do you dislike about the product?
Not really other than the UI can be move lively for users.
What problems is the product solving and how is that benefiting you?
Improve process governance
Marketing Automation, flexible
What do you like best about the product?
Marketing Automation, is easy to learning.
What do you dislike about the product?
If this is available for one person user then it's more helpful.
What problems is the product solving and how is that benefiting you?
Easy storage and automation are helpful for marketing action implemented correctly.
Nice and easy
What do you like best about the product?
It can create cool customer experience.
What do you dislike about the product?
The users experience on interfaccia can be improved.
What problems is the product solving and how is that benefiting you?
A lot, from customer self service perspective
Love it
What do you like best about the product?
I like that there are lots of resources to help find solutions.b
What do you dislike about the product?
Some of the steps are not intuitive, but after you get use to it easy squeezy
What problems is the product solving and how is that benefiting you?
Streamline processes
Service Cloud is awesome!
What do you like best about the product?
Fits most common case management and call center scenarios.
What do you dislike about the product?
Product needs more interop with GSuite and MS Officd
What problems is the product solving and how is that benefiting you?
Increasing number of cases handled by analyst, thus making public services more accessible
Cornell University use of Service Cloud
What do you like best about the product?
Case management, live chat, knowledge base
What do you dislike about the product?
The agent cannot see how many people are waiting in the queue for live chat. (Only the user can)
What problems is the product solving and how is that benefiting you?
Service Cloud helps college advising units track and manage issues with students.
Easy to use and great user experience
What do you like best about the product?
Case management is intuitive and easy. Omnichannel and related configuration is simple to use
What do you dislike about the product?
Complex support workflows can get quickly out of hand, e.g. too many routing rules
What problems is the product solving and how is that benefiting you?
All in one solution for customer service, almost all solutions tie back into well supported salesforce use cases
showing 4,811 - 4,820