Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Smooth and efficient experience
What do you like best about the product?
The UI is the best part about using salesforce.
What do you dislike about the product?
Salesforce could be a bit more intigrated
What problems is the product solving and how is that benefiting you?
Maintaining a healthy pipeline
Best tool for sales automation on the move
What do you like best about the product?
I like the easy to use and filters of Salesforce. It is easy to use and most importantly very simple to operate. My team and I find it. It's is dependable compared to the competitors.
What do you dislike about the product?
The security policies are stringent and approvals may take time. But it is for our benefits. Overall there is not much to dislike. Customer support could be a little more interactive but that's not an issue.
What problems is the product solving and how is that benefiting you?
It is solving my problems of tracking my sales funnel and leads. I also use pardot with my Salesforce for lead nurturing. It's a dependable tool with almost no downtime.
Easy Access
What do you like best about the product?
Step-by-step process. Helpful to review complete business records. Accurate values. Helps enhancing the business opportunity. Can look for customer reviews and work properly
What do you dislike about the product?
Expensive. Customers feel a little tricky to make use of it. High loading time in some cases. Access to objects is quite tricky at times. Easy access to the data would be good.
What problems is the product solving and how is that benefiting you?
I don't have much idea about it. Make the loading time faster. View of record number can be changed. that's it as of now. I'm not sure about the other changes.
Worked with the K12 and npsp salesforce package
What do you like best about the product?
The best part was how easy it is to create custom objects based on our usecase.
What do you dislike about the product?
The discoverability of some of the features was not good enough. I did need to look out for documentation. UX could be better.
What problems is the product solving and how is that benefiting you?
I was working on an edtech startup. The ability to manage multiple universities with their data was good. Was able to create separate subdomains for each.
Pretty awesome experience
What do you like best about the product?
Scalability and product features which enhanced overall usage
What do you dislike about the product?
Can keep features a little simple to increase customer adoption
What problems is the product solving and how is that benefiting you?
It's one of the most popular customer service solutions
Found it good but can't recommend much for poor marketing.
What do you like best about the product?
Cloud based performance and storage as well as the data management.
What do you dislike about the product?
Poor marketing techniques and bad management schemes.
What problems is the product solving and how is that benefiting you?
Cloud based solutions is the benefit for me.
Salesforce Feedback Management.
What do you like best about the product?
Migration Management with Salesforce Senior Architect Responsibilities.
What do you dislike about the product?
Migration arrears should be Imokemented.
What problems is the product solving and how is that benefiting you?
Its Worthfull for Salesforce Feedback Management.
Services are really satisfactory
What do you like best about the product?
The User interface is the best part as it's simple & easy to use. This is what I call as a user friendly platform.
What do you dislike about the product?
The support time can be a bit better, but it worked for me.
What problems is the product solving and how is that benefiting you?
Database Management and cloud services
Very Helpful tool to regulate business
What do you like best about the product?
Creating graphs with the data is very useful for me its very easy for me to to travk my growth and make conclusions for further working
The service is very easy to understand and can be used by any background professionals
The service is very easy to understand and can be used by any background professionals
What do you dislike about the product?
Once opportunity created cannot be delated is a drawback for me because then it creates no room for error and some mistake opportunity is then also being judged for the task which was not necessary
What problems is the product solving and how is that benefiting you?
Managing inventory and tracking most valuable accounts and also getting a glamce of most selling products mostly the graph system is very good of this system and is very insightful
OOTB and good option if you already have Salesforce as your CRM
What do you like best about the product?
Salesforce Service Cloud as a case management system is just ok when compared to other competitors' products. The real potential comes when you pair it up with other Salesforce products starting with your CRM system. As the integration between the two comes naturally, combining workflows between the two is really straightforward.
What do you dislike about the product?
The same thing I don't like much across the entire Salesforce portfolio. Salesforce as a SaaS platform product relies on a "land and expand" business strategy. So once you buy their first product, not only you are binding your business processes to the Salesforce implementation, but also will be prone to just keep adding more ingredients to the Kool-Aid and keep drinking more and more. This comes with a big price tag in licensing costs that will make you scratch your head thinking if you made the right decision because Salesforce is basically a revenue machine that milks the cash-cows (i.e. customers) once the vendor-lock-in is set. That said, you should always need to be mindful what would be the benefit-realization/ROI ratio of having capabilities like SF Service Cloud as part of your portfolio, simply because with their pricing tactics, the value you obtain from using them can potentially be less than you are paying for their license.
What problems is the product solving and how is that benefiting you?
Case and complaints management paired up with Salesforce Financial Services Cloud as the CRM. The benefit realized is that before implementing, we really didn't have much to deal with this function in the organization.
showing 4,811 - 4,820