Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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Brings the best of everything you need to support your customers to one place!
What do you like best about the product?
Service Cloud integrates seamlessly with our other Salesforce products and helps our customer support team easily see what interactions have happened with a record before / during their interaction with them via chat, phone, or email.
What do you dislike about the product?
The setup of Service Cloud, so it is seamlessly integrated with other Salesforce products, could be more intuitive. It's a steep learning curve to get it set up and work as it should.
What problems is the product solving and how is that benefiting you?
Service Cloud is helping us stay connected with our customers and ensuring our support staff can see all the information needed to help them effectively. Without this information, our support staff would not be able to provide the support they do to our users -- it would cause long response times and extended hold times.
service Cloud Review
What do you like best about the product?
All of our client info already exists in Salesforce so it's helpful to keep our tickets there as well.
What do you dislike about the product?
Web to case form is so basic and needs to be updated so that it can be more customizable.
What problems is the product solving and how is that benefiting you?
Not really solving anything at the moment.
Amazing product
What do you like best about the product?
Using service cloud to manage and help the customers.
What do you dislike about the product?
Sometimes hard to navigate. I would say need more friendly UI
What problems is the product solving and how is that benefiting you?
Customer relationship. Helping a lot as we have millions of customer
Great product
What do you like best about the product?
It helps to provide a great service to the customers and help store the data perfectly secure
What do you dislike about the product?
It is preety good
No such thing to dislike
No such thing to dislike
What problems is the product solving and how is that benefiting you?
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Excellent Product
What do you like best about the product?
Very convinient to manage customer complaints.
What do you dislike about the product?
Omni channel skill based routing for agents
What problems is the product solving and how is that benefiting you?
Complain handling
Flexibility of Salesforce for the win
What do you like best about the product?
The flexibility and transparency of Salesforce makes it a great tool for our industry! It's all about how you implement it!
What do you dislike about the product?
Sometimes just too many ways to do something!
What problems is the product solving and how is that benefiting you?
Transparency and compliance which we were sorely lacking prior to implementing SF
Amazing experience
What do you like best about the product?
1) Top notch Customer service.
2) Chatbot and instant messaging are the X factor.
3) Easy and user-friendly interface.
4) Broad Customizable options for its users.
2) Chatbot and instant messaging are the X factor.
3) Easy and user-friendly interface.
4) Broad Customizable options for its users.
What do you dislike about the product?
Honestly, I didn't have any dislikings. But I would like to add Two things. I think "Reporting" could be better and also please try to add more options for customer service contact.
What problems is the product solving and how is that benefiting you?
My simple answer is Managing data because the salesforce service cloud Customer data is stored in a single platform. And data is precious for understanding analytics.
Smooth and efficient experience
What do you like best about the product?
The UI is the best part about using salesforce.
What do you dislike about the product?
Salesforce could be a bit more intigrated
What problems is the product solving and how is that benefiting you?
Maintaining a healthy pipeline
Best tool for sales automation on the move
What do you like best about the product?
I like the easy to use and filters of Salesforce. It is easy to use and most importantly very simple to operate. My team and I find it. It's is dependable compared to the competitors.
What do you dislike about the product?
The security policies are stringent and approvals may take time. But it is for our benefits. Overall there is not much to dislike. Customer support could be a little more interactive but that's not an issue.
What problems is the product solving and how is that benefiting you?
It is solving my problems of tracking my sales funnel and leads. I also use pardot with my Salesforce for lead nurturing. It's a dependable tool with almost no downtime.
Easy Access
What do you like best about the product?
Step-by-step process. Helpful to review complete business records. Accurate values. Helps enhancing the business opportunity. Can look for customer reviews and work properly
What do you dislike about the product?
Expensive. Customers feel a little tricky to make use of it. High loading time in some cases. Access to objects is quite tricky at times. Easy access to the data would be good.
What problems is the product solving and how is that benefiting you?
I don't have much idea about it. Make the loading time faster. View of record number can be changed. that's it as of now. I'm not sure about the other changes.
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