Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Salesforce for GTM teams
What do you like best about the product?
The lightning Salesforce is a massive upgrade over classic, and while it is my first true CRM. I like how customizable & easy to use it is to report on data points.
What do you dislike about the product?
Considering the powerful tools we're offered, there's a lot of room for UI/UX improvement. I see that job descriptions ask for Salesforce experience. Can we work towards that?
What problems is the product solving and how is that benefiting you?
It's helping me understand my prospects better and design a plan of action to bring in a lot more accounts. And of course, enabling me to lead more closures today.
Not that great and user friendly
What do you like best about the product?
Gets integrated with most of platforms easily. Helps in maintaining leads.
What do you dislike about the product?
It is not so user friendly as to make our job easy. Have to fill up lot of information and while exporting it should give option what details we need which it doesn't
What problems is the product solving and how is that benefiting you?
Biggest challenge in sales is to maintain the leads and here you get all your leads project wise. Just visit the leads and start from where you left and save your time.
Salesforce Service Cloud
What do you like best about the product?
Case Management, Analytics, Automation, workflows
What do you dislike about the product?
Updating data is actual pain. You'd need hours to do that.
What problems is the product solving and how is that benefiting you?
Customer Data is stored in a single application, and you can access it from anywhere. Best thing!!
Salesforce Service Cloud
What do you like best about the product?
It works great for a wide range of companies from startup to fortune 500 company
Customization is fairly simple and has a lot of out of the box functionalities.
Customization is fairly simple and has a lot of out of the box functionalities.
What do you dislike about the product?
It is a very expensive tool.
Customer service over the years has gotten worse.
Customer service over the years has gotten worse.
What problems is the product solving and how is that benefiting you?
Case management and Agent Workforce - We manage all our external client cases within Salesforce.
Makes our CS folks more productive being in one system for all different types of support.
Makes our CS folks more productive being in one system for all different types of support.
VP Sales - APAC
What do you like best about the product?
Salesforce Services Cloud is a fast, reliable, secured and scalable cloud solution service.
What do you dislike about the product?
I think the Salesforce Service Cloud cost is high. It's mainly offered to Mid-Size to Enterprise level Companies.
What problems is the product solving and how is that benefiting you?
Our clients were able to migrate all their data to the cloud with the help of Salesforce Service Cloud. It helped them to secure their data and use it from anywhere.
Best and super flexible product
What do you like best about the product?
SF service cloud helped us to automate a lot of the things for advisors. Auto routing thru omnichannel, reporting, queue and email configurations are just some of the items.
What do you dislike about the product?
Salesforce analytics, there was no way to identify the usage of the service cloud. I would have liked an analytics which would enable me to understand the adoption of each and every feature on SF.
2) It didn't have webhooks option by default.
2) It didn't have webhooks option by default.
What problems is the product solving and how is that benefiting you?
It helped us improve our AHT. SF also helped us build KM, so it helps the advisors solve customer problems. We were able to improve FTR percentage by 14% too. Our chat handling time has also reduced.
Automating the sales process in stages.
What do you like best about the product?
Saves a lot of time while performing atomation.
What do you dislike about the product?
Quite expensive, may reduce a cost to gain a lot more customers.
What problems is the product solving and how is that benefiting you?
I found with the extension and some tech issues, it wouldn't track emails periodically in Salesforce.
Great
What do you like best about the product?
Easy to use and Good UI. Good customer service.
What do you dislike about the product?
None. It works good and no regrets using.
What problems is the product solving and how is that benefiting you?
Data centralisation
Review of Salesforce CRM by a experienced sales professional
What do you like best about the product?
Total control on customer information and our activities at customer to move the sales process ahead.
What do you dislike about the product?
Generating reports if you have limited privileges.
What problems is the product solving and how is that benefiting you?
Tracking the development of each sales case which is accessible to the topmost Manger wherever he is sitting in the world and have a live status of the cases anywhere anytime.
Simple and intuitive to manage your cases with ease
What do you like best about the product?
The fact that ot can be easily be integrated with website and all your digital channels makes it superior compared to other products. All your case may arrive from multiple touch points but managed under a single hub
What do you dislike about the product?
Internal labeling to differentiate sales from service cloud
What problems is the product solving and how is that benefiting you?
To manage client queries regarding products pr solutions
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