Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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Worked with the K12 and npsp salesforce package
What do you like best about the product?
The best part was how easy it is to create custom objects based on our usecase.
What do you dislike about the product?
The discoverability of some of the features was not good enough. I did need to look out for documentation. UX could be better.
What problems is the product solving and how is that benefiting you?
I was working on an edtech startup. The ability to manage multiple universities with their data was good. Was able to create separate subdomains for each.
Pretty awesome experience
What do you like best about the product?
Scalability and product features which enhanced overall usage
What do you dislike about the product?
Can keep features a little simple to increase customer adoption
What problems is the product solving and how is that benefiting you?
It's one of the most popular customer service solutions
Found it good but can't recommend much for poor marketing.
What do you like best about the product?
Cloud based performance and storage as well as the data management.
What do you dislike about the product?
Poor marketing techniques and bad management schemes.
What problems is the product solving and how is that benefiting you?
Cloud based solutions is the benefit for me.
Salesforce Feedback Management.
What do you like best about the product?
Migration Management with Salesforce Senior Architect Responsibilities.
What do you dislike about the product?
Migration arrears should be Imokemented.
What problems is the product solving and how is that benefiting you?
Its Worthfull for Salesforce Feedback Management.
Services are really satisfactory
What do you like best about the product?
The User interface is the best part as it's simple & easy to use. This is what I call as a user friendly platform.
What do you dislike about the product?
The support time can be a bit better, but it worked for me.
What problems is the product solving and how is that benefiting you?
Database Management and cloud services
Very Helpful tool to regulate business
What do you like best about the product?
Creating graphs with the data is very useful for me its very easy for me to to travk my growth and make conclusions for further working
The service is very easy to understand and can be used by any background professionals
The service is very easy to understand and can be used by any background professionals
What do you dislike about the product?
Once opportunity created cannot be delated is a drawback for me because then it creates no room for error and some mistake opportunity is then also being judged for the task which was not necessary
What problems is the product solving and how is that benefiting you?
Managing inventory and tracking most valuable accounts and also getting a glamce of most selling products mostly the graph system is very good of this system and is very insightful
OOTB and good option if you already have Salesforce as your CRM
What do you like best about the product?
Salesforce Service Cloud as a case management system is just ok when compared to other competitors' products. The real potential comes when you pair it up with other Salesforce products starting with your CRM system. As the integration between the two comes naturally, combining workflows between the two is really straightforward.
What do you dislike about the product?
The same thing I don't like much across the entire Salesforce portfolio. Salesforce as a SaaS platform product relies on a "land and expand" business strategy. So once you buy their first product, not only you are binding your business processes to the Salesforce implementation, but also will be prone to just keep adding more ingredients to the Kool-Aid and keep drinking more and more. This comes with a big price tag in licensing costs that will make you scratch your head thinking if you made the right decision because Salesforce is basically a revenue machine that milks the cash-cows (i.e. customers) once the vendor-lock-in is set. That said, you should always need to be mindful what would be the benefit-realization/ROI ratio of having capabilities like SF Service Cloud as part of your portfolio, simply because with their pricing tactics, the value you obtain from using them can potentially be less than you are paying for their license.
What problems is the product solving and how is that benefiting you?
Case and complaints management paired up with Salesforce Financial Services Cloud as the CRM. The benefit realized is that before implementing, we really didn't have much to deal with this function in the organization.
Salesforce for GTM teams
What do you like best about the product?
The lightning Salesforce is a massive upgrade over classic, and while it is my first true CRM. I like how customizable & easy to use it is to report on data points.
What do you dislike about the product?
Considering the powerful tools we're offered, there's a lot of room for UI/UX improvement. I see that job descriptions ask for Salesforce experience. Can we work towards that?
What problems is the product solving and how is that benefiting you?
It's helping me understand my prospects better and design a plan of action to bring in a lot more accounts. And of course, enabling me to lead more closures today.
Not that great and user friendly
What do you like best about the product?
Gets integrated with most of platforms easily. Helps in maintaining leads.
What do you dislike about the product?
It is not so user friendly as to make our job easy. Have to fill up lot of information and while exporting it should give option what details we need which it doesn't
What problems is the product solving and how is that benefiting you?
Biggest challenge in sales is to maintain the leads and here you get all your leads project wise. Just visit the leads and start from where you left and save your time.
Salesforce Service Cloud
What do you like best about the product?
Case Management, Analytics, Automation, workflows
What do you dislike about the product?
Updating data is actual pain. You'd need hours to do that.
What problems is the product solving and how is that benefiting you?
Customer Data is stored in a single application, and you can access it from anywhere. Best thing!!
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