Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Seamless and efficient!
What do you like best about the product?
The integration of Scratchpad with SDE makes the process of forecasting so incredibly easy, seamless & efficient! It frees me up to get other things done.
What do you dislike about the product?
There is nothing that I don't like! It's great!
What problems is the product solving and how is that benefiting you?
It makes it EASY to forecast for my clients! It actually motivates me to get it done.
It's a good service.
What do you like best about the product?
Getting the help that actually solves your problem
What do you dislike about the product?
The time it takes to get a problem solved in
What problems is the product solving and how is that benefiting you?
mostly bugs and actual questions about the platform and what you are able to do with it
Sales Cloud features + features service-oriented business
What do you like best about the product?
What I like best about Salesforce Service cloud is that it's based on Sales Cloud and that we could interact with customers inside the CRM without needing to integrate with external tools. It's a great advantage, as the Salesforce objects already "communicate" fine among each other.
Also, it is pretty good to keep our Accounts and Contacts well organized with a great view of their activities.
Also, it is pretty good to keep our Accounts and Contacts well organized with a great view of their activities.
What do you dislike about the product?
I wish the Service Cloud interface could be a bit more user-friendly. Also, it would be interesting to have some kind of highlight (like a "High Importance" exclamation mark) for critical tickets.
What problems is the product solving and how is that benefiting you?
We could save customer data and interaction directly in Salesforce, instead of looking for an external tool that probably wouldn't integrate so well with Salesforce, which could harm or lost of lost of data
Recommendations to others considering the product:
Take your time during the implementation and keep the necessary areas involved in this process.
Our case handle time has significantly reduced since moving to Zendesk. ZD implementation better.
What do you like best about the product?
The wider organisation uses Salesforce so everything is in one place. We could access customer account information, opportunities , sales comms and contracts.
What do you dislike about the product?
The speed and responsiveness of the site seemed slower than expected. Changes to Service Cloud required work from Salesforce developers which could take time.
What problems is the product solving and how is that benefiting you?
Our sales teams are heavily integrated into Salesforce and use many other applications in conjunction with Salesforce. We use Salesforce still within our support teams as this provides us better holistic view of the customer.
Easy to set up and track and track through case distribution
What do you like best about the product?
Easy to configure according to business needs, easy to follow up, shows fields according to each stage of the ticket or case, easy to generate reports.
What do you dislike about the product?
When it was integrated with WhatsApp and Messenger, it did not work as expected and had quite a few limitations that did not help us at the business level. In the end, the digital engagement was removed.
What problems is the product solving and how is that benefiting you?
Centralized customer service on a single platform, tracking the duration of problem resolution by areas and by person in charge, email alerts for the responsible parties to provide the corresponding follow-ups.
Very user friendly
What do you like best about the product?
I like how easy is it to search for customers.
What do you dislike about the product?
There are too many options when you search for a customer.
What problems is the product solving and how is that benefiting you?
It's providing me with customer lists
Recommendations to others considering the product:
Get a good training session in so you can use all the tools to their full effect
Excellent platform with everything you need to get insights on your clients' feedback.
What do you like best about the product?
I like best the fact that the surveys are very complete, specific & thorough to get the most out of someone's feedback. The results are compiled and it gives you the ability to organize them in a visual & graphic way.
What do you dislike about the product?
The downside of using Salesforce Feedback Management is the fact that it is quite expensive, especially if you want to use Customer Lifecycle Maps, which are only available if you pay the most expensive membership for around $42.000.
What problems is the product solving and how is that benefiting you?
Salesforce Feedback Management is solving the everyday problems that users or clients face that the organization does not know about, so it gives you definitive insights on what should be changed and what is currently working as it is.
Recommendations to others considering the product:
It is a very complete software with all the possible tools that you might need to get insights on feedback left by users/clients, but if you want to have all the tools available, it is gonna be quite expensive. You could probably talk to a representative and ask for a discount, they might give it to you.
Service Cloud streamlines work
What do you like best about the product?
Allows for the use of multiple tabs at a time. Highlights panel on cases makes for easy updates to Accounts and Contacts.
What do you dislike about the product?
It took a little bit to get used to after transitioning from Service Cloud
What problems is the product solving and how is that benefiting you?
Helps our business handle cases and customer issues
Great on platform product
What do you like best about the product?
If you are using salesforce CRM and need a service solution, you can't beat this
What do you dislike about the product?
Price, and you can overcomplicate the implementation if you are not careful
What problems is the product solving and how is that benefiting you?
Its a full service solution for service centers. It has every feature you need or you can scale down to basics.
Effective tool but confusing
What do you like best about the product?
I like that it integrates with our other tools and features
What do you dislike about the product?
It's confusing, hard to use if you're not in it every day
What problems is the product solving and how is that benefiting you?
We use it as our CRM. It holds most of our information but not sure we're using it to its most capacity
showing 4,841 - 4,850