Agentforce Service
Salesforce, Inc.External reviews
7,001 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to set up and track and track through case distribution
What do you like best about the product?
Easy to configure according to business needs, easy to follow up, shows fields according to each stage of the ticket or case, easy to generate reports.
What do you dislike about the product?
When it was integrated with WhatsApp and Messenger, it did not work as expected and had quite a few limitations that did not help us at the business level. In the end, the digital engagement was removed.
What problems is the product solving and how is that benefiting you?
Centralized customer service on a single platform, tracking the duration of problem resolution by areas and by person in charge, email alerts for the responsible parties to provide the corresponding follow-ups.
Very user friendly
What do you like best about the product?
I like how easy is it to search for customers.
What do you dislike about the product?
There are too many options when you search for a customer.
What problems is the product solving and how is that benefiting you?
It's providing me with customer lists
Recommendations to others considering the product:
Get a good training session in so you can use all the tools to their full effect
Excellent platform with everything you need to get insights on your clients' feedback.
What do you like best about the product?
I like best the fact that the surveys are very complete, specific & thorough to get the most out of someone's feedback. The results are compiled and it gives you the ability to organize them in a visual & graphic way.
What do you dislike about the product?
The downside of using Salesforce Feedback Management is the fact that it is quite expensive, especially if you want to use Customer Lifecycle Maps, which are only available if you pay the most expensive membership for around $42.000.
What problems is the product solving and how is that benefiting you?
Salesforce Feedback Management is solving the everyday problems that users or clients face that the organization does not know about, so it gives you definitive insights on what should be changed and what is currently working as it is.
Recommendations to others considering the product:
It is a very complete software with all the possible tools that you might need to get insights on feedback left by users/clients, but if you want to have all the tools available, it is gonna be quite expensive. You could probably talk to a representative and ask for a discount, they might give it to you.
Service Cloud streamlines work
What do you like best about the product?
Allows for the use of multiple tabs at a time. Highlights panel on cases makes for easy updates to Accounts and Contacts.
What do you dislike about the product?
It took a little bit to get used to after transitioning from Service Cloud
What problems is the product solving and how is that benefiting you?
Helps our business handle cases and customer issues
Great on platform product
What do you like best about the product?
If you are using salesforce CRM and need a service solution, you can't beat this
What do you dislike about the product?
Price, and you can overcomplicate the implementation if you are not careful
What problems is the product solving and how is that benefiting you?
Its a full service solution for service centers. It has every feature you need or you can scale down to basics.
Effective tool but confusing
What do you like best about the product?
I like that it integrates with our other tools and features
What do you dislike about the product?
It's confusing, hard to use if you're not in it every day
What problems is the product solving and how is that benefiting you?
We use it as our CRM. It holds most of our information but not sure we're using it to its most capacity
Excellent software
What do you like best about the product?
Service Cloud enables brands to manage theor service cases with the greatest of ease
What do you dislike about the product?
It can be a complex product at first, but this is really a positive as opposed to a negative because it is so extensible
What problems is the product solving and how is that benefiting you?
Service Cloud allows businesses to run their service centre efficiently
Review
What do you like best about the product?
It is nice to have the capabilities that it has already included and native to Salesforce. It allows you to do pretty much everything you need to handle cases etc. in your org.
What do you dislike about the product?
It could have more functionality without adding additional tools to it. Also some of the capabilities like setting up case queues and assignment rules etc could be easier with more point and click.
What problems is the product solving and how is that benefiting you?
I feel like all of the problems we have are being solved with other tools or add ons to Service Cloud. We currently have issues with talking to customers live so are looking at tools to help with that.
I use service cloud the most in my org and it’s my fav
What do you like best about the product?
Service cloud, salescloud and all the products by salesforce.
What do you dislike about the product?
There is nothing that I can hate about salesforce. Actually there is a lot to learn
What problems is the product solving and how is that benefiting you?
It's benefits me in keeping track of my cases
Service cloud best optimize solution
What do you like best about the product?
Easy to create and collaborate. Makes easy for customers
What do you dislike about the product?
Haven't faced it yet interface with tableau
What problems is the product solving and how is that benefiting you?
Case management made easy
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