Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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SF Customer Community can change how you do business
What do you like best about the product?
it provides valuable data to our customers, and reduces the need for them to reach out directly. its quick, easy and painless.
What do you dislike about the product?
setting it permissions was a pain in the butt, it didnt seem to work all the time, but i finally got it.
What problems is the product solving and how is that benefiting you?
ease of access to customers data. streamlined way to create cases. reduce reliance on emails back and forth with customers.
Excellent services
What do you like best about the product?
Great reports, friendly templates, easy access.
What do you dislike about the product?
Nothing. All functions are easy to use and to access.
What problems is the product solving and how is that benefiting you?
All the data area in one secure source.
Service Cloud on the Front Lines
What do you like best about the product?
Being able to have multiple cases open at once
What do you dislike about the product?
Using the console view has different effects on how pages appear
What problems is the product solving and how is that benefiting you?
Solving customer issues with my company's products is easier with Service Cloud.
Salesforce is Great!
What do you like best about the product?
Salesforce is easy to use. My team raves about the functionality of the cloud.
What do you dislike about the product?
There is nothing that I dislike about Salesforce.
What problems is the product solving and how is that benefiting you?
I do not have any problems with Salesforce Service Cloud. I think they have put together a great product that I highly recommend to everyone.
Ease of use.
What do you like best about the product?
offers flexibility, and can be used to meet many different requirements.
What do you dislike about the product?
Not intuitively clear enough to implement without hiring a consultant.
What problems is the product solving and how is that benefiting you?
self-service portal for customers 24/7.
Consistent input format.
Consistent input format.
Recommendations to others considering the product:
Hire a consultant
Data analytics and tracking, missing some features
What do you like best about the product?
I love how easy it is to track the success of sales cadences and how accessible all the analytics are for my leads. Being able to quickly access this data is important
What do you dislike about the product?
The user interface leaves much to be desired. There is a good amount of customization and custom coding that is needed to functionalize and create an efficient experience. Additionally, more permissions/customization through entering sales cadences is needed.
What problems is the product solving and how is that benefiting you?
The benefits I've realized while using sales force is the increased insight into lead/opportunity development. Tracking leads through stages has enabled higher level decision making.
I love the features Salesforce offer
What do you like best about the product?
The features that are offered and the ability to create reports.
What do you dislike about the product?
I don't dislike much. It's improved a lot from the classic to the lightning version.
What problems is the product solving and how is that benefiting you?
The ability to harbor and store important data that is being used currently and will be used in the future.
Recommendations to others considering the product:
get proper training
A powerful CRM with unlimited possibilities
What do you like best about the product?
It is easy to use, has unlimited customization possibilities. It is up to you and your team to design and implement your business processes so let your imagination lead you
What do you dislike about the product?
There are lots of small, obvious features/settings that are missing for no particular reason. There are ways to request features, but then there are numerous examples of requests with lots of support from users being untouched for years(!). You need to use external, extra paid software to get features that seem to be quite basic.
What problems is the product solving and how is that benefiting you?
Salesforce has become the centerpiece of our sales, customer service and operations activities. The key benefit is having one place to understand our customers and track his/hers history with our company
Service Cloud is one of the best out-of-the-box enterprise IT systems for customer service
What do you like best about the product?
It contains a lot of features out of the box with minimal development needed. Cases can come in from email, web, social media, etc. It integrates into CRM and other Salesforce products like Sales Cloud nicely.
What do you dislike about the product?
Lightning Service Console can be very slow on older computer models. Lightning Utility Bar cannot be utilized much without custom development. Users may need some training to get used to the Salesforce Console layout.
What problems is the product solving and how is that benefiting you?
We have digitalized and centralized our customer service process. Customers can contact our agents via our website or phone or email or several social media accounts and all details automatically flow into one location and get linked to the customer's existing contracts and past support cases, allowing our agents to provide service with full knowledge of the customer's history quickly.
Great platform to scale your operations
What do you like best about the product?
Case management from web, email and phone
What do you dislike about the product?
Complex service contracts and entitlement assignments
What problems is the product solving and how is that benefiting you?
Operations hanfling and reporting
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