Agentforce Service
Salesforce, Inc.External reviews
7,001 reviews
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Positive experience with SF
What do you like best about the product?
Scalability
Up time
Quick Development lifecycle
Up time
Quick Development lifecycle
What do you dislike about the product?
Support from salesforce can be slow from time to time.
What problems is the product solving and how is that benefiting you?
CRM's can be complex in nature and salesforce as a paltform provides a robut CRM which can be further expanded using their coding and drag and drop features.
User Experience for Salesforce
What do you like best about the product?
Interconnectivity for various CRM functions. Ease of use.
What do you dislike about the product?
sounds complex in terms of industry specific data.
What problems is the product solving and how is that benefiting you?
Sales pipeline, linkages of influencers, multidimensional data insights
Recommendations to others considering the product:
integration capabilities for converting CRM data into commercial data like quotations and further to billing, its seamless.
salesforce is dynamic, user friendly platform.
What do you like best about the product?
easy access, easy to use, dynamic, and compatible with small businesses or startups.
What do you dislike about the product?
their cloud template was very basic in those days (2015/2016) tenure. I hope, now that are optimized.
What problems is the product solving and how is that benefiting you?
my company used customer relationship management with the help of salesforce.
Most robust self-service community I have used
What do you like best about the product?
Allowing my customers to create, update, and have visibility into their support cases and access knowledgebase articles save a lot of mutual frustration on back and forth. We still like to speak one-on-one but if we can get to third base on the conversation in the community it saves both sides a lot of time.
What do you dislike about the product?
It does take a lot to configure if you want to go beyond the basics. Also the pricing model requires good predicting of the number of users you will have using the system.
What problems is the product solving and how is that benefiting you?
Needed a way to create visibility between us and our customers on the status of cases. Also wanted an easy way for customers to initiate cases with us and provide supporting documentation.
Recommendations to others considering the product:
Be sure to document flows and requirements before starting to configure.
Salesforce is a Beast!
What do you like best about the product?
Salesforce can do just about anything you need it to. I love the integration with other platforms (marketing, finance, etc.) and is so highly customizable. It makes it easy for my team to navigate customer accounts and stay organized day to day. I appreciate how easy it is to build out reporting and dashboards
What do you dislike about the product?
Salesforce can be extremely complicated at times and very picky about how you set it up. Sometimes simple processes get stuck without enough information on why. I particularly dislike how unreliable it is with certain plug ins (like our softphone) and the task system could be much easier to use. Simple things like mass deleting cases are not clear on how to execute.
What problems is the product solving and how is that benefiting you?
We have been able to keep customer information organized, metrics are easy to follow with reporting which help drive business decisions, it helps make communication easier in a remote setting, and it's helped us stay on top of contracts & revenue.
Recommendations to others considering the product:
You should consider Salesforce if you are looking for customer management software that's highly customizable and will allow your business to grow rapidly.
Salesforce is great but...you need to learn a lot
What do you like best about the product?
That it is easy to navigate but not after using it for a long time, it is not intuitive but has a very difficult learning curve. I like that it is open source and seems to be simple to use, but some things need to be updated and time spent making sure you are doing things right, a lot of the issues are that to use you need to make sure it is doing what it should. Some actions take place and it is not informed what each action does. It would be great if the actions were more open to interpretation.
What do you dislike about the product?
That it is not easy to use straight away, there should be a open-source training that lets you know how to better use the system and that it allows a little more freedom.
What problems is the product solving and how is that benefiting you?
It seems to run well and allows things to run smoothly and let the user get instant results. The way the system is easy to see what others are doing and make my job easy.
SF Customer Community can change how you do business
What do you like best about the product?
it provides valuable data to our customers, and reduces the need for them to reach out directly. its quick, easy and painless.
What do you dislike about the product?
setting it permissions was a pain in the butt, it didnt seem to work all the time, but i finally got it.
What problems is the product solving and how is that benefiting you?
ease of access to customers data. streamlined way to create cases. reduce reliance on emails back and forth with customers.
Excellent services
What do you like best about the product?
Great reports, friendly templates, easy access.
What do you dislike about the product?
Nothing. All functions are easy to use and to access.
What problems is the product solving and how is that benefiting you?
All the data area in one secure source.
Service Cloud on the Front Lines
What do you like best about the product?
Being able to have multiple cases open at once
What do you dislike about the product?
Using the console view has different effects on how pages appear
What problems is the product solving and how is that benefiting you?
Solving customer issues with my company's products is easier with Service Cloud.
Salesforce is Great!
What do you like best about the product?
Salesforce is easy to use. My team raves about the functionality of the cloud.
What do you dislike about the product?
There is nothing that I dislike about Salesforce.
What problems is the product solving and how is that benefiting you?
I do not have any problems with Salesforce Service Cloud. I think they have put together a great product that I highly recommend to everyone.
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