Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud doesn't disappoint
What do you like best about the product?
How the UI works. Users can see and access everything without having to jump from page to page. Everything is all on 1 screen.
What do you dislike about the product?
I really haven't found anything I dislike.
What problems is the product solving and how is that benefiting you?
We use Service Cloud for a knowledge base and help desk
Recommendations to others considering the product:
Do your homework first, understand what it can do and what you need it to do. Use a core team to build and test then release to a core team as well first.
Sales reimagined
What do you like best about the product?
The SaaS platform has integrated end to end sales process from pre-sell to post selling and customer support. It is seamless to get entire sales data from leads to converts to hit rate from one single view
What do you dislike about the product?
There is a bit of learning curve required to get familiar with the platform however it is not much. Once u see the benefits you get attracted to the tool and interface and would want to learn more
What problems is the product solving and how is that benefiting you?
We have integrated our full sales process across multi business and multi sites on the cloud platform. It helps in single version of truth around sales data and needs no manual spreadsheets to review data in MORs
SPARK Learning Lab Salesforce review
What do you like best about the product?
I find the case structure helpful and easy to use.
What do you dislike about the product?
Some functions are not intuitive and feel clunky. I wish Salesforce Knowledge interacted with Asana Enterprise.
What problems is the product solving and how is that benefiting you?
I'm able to see trends over time in areas where we support providers. It allows us to better plan out seasonal professional learning opportunities.
Integration matters
What do you like best about the product?
I was pleasantly surprised bu by the high level of customization and the plethora of plugin options help integrations that serve our company
What do you dislike about the product?
The general user experience and user interface are a bit exhausting. A lot crammed into a little rather than a simple hierarchy approach makes it kind of rough over time.
What problems is the product solving and how is that benefiting you?
Managing customer cases is easier since we've been able to combine/access other tools through plugins and whatnot rather than have to do everything in three (or more depending on your department) different places
SalesForce Review
What do you like best about the product?
The interface is very customizable to meet individual needs.
What do you dislike about the product?
There is a steep learning curve and the Salesforce training is very little help.
What problems is the product solving and how is that benefiting you?
It is a help desk ticketing system for one of our companies products.
Recommendations to others considering the product:
Hire someone to set it up for you
SF Experience
What do you like best about the product?
the ability and ease to create and customize communities
What do you dislike about the product?
customer support does not work on your org, but rather duplicates and troubleshoot that way which takes much longer
What problems is the product solving and how is that benefiting you?
there is a lack of customization using script or hmtl code
Good but complicated
What do you like best about the product?
Ability to create the vast majority of our flow needs without coding knowledge (or minimal).
What do you dislike about the product?
Can be clunky and click heavy for en users.
What problems is the product solving and how is that benefiting you?
Getting good data through reports. Better processes
Medical Assistant/Care Coordinator
What do you like best about the product?
The simplicity of it. Everything is a click away. The clean look and easy-to-find drop downs, N/A, Computer, laptop. N/A, Well its not epic but it keeps good track
What do you dislike about the product?
There is no red flag to flag the chart, Red flags, N/A, No, no everything works well. Red flags, Live chat, education tools, Red flags, Patient colors,Live chat
What problems is the product solving and how is that benefiting you?
Patient concerns and care. That it works, Yes , Yes, of course, Very beneficial, All the time, Time tracking as well, Yes, It will very soon,Yes of course it has,
Recommendations to others considering the product:
N/A
Basic Review
What do you like best about the product?
I get my questions answered with out asking
What do you dislike about the product?
Navigation however it's not too bad. Not real issue
What problems is the product solving and how is that benefiting you?
Customers with generic questions don't have to go through as many hoops
Salesforce CRM review
What do you like best about the product?
Access from any where... and seemless access through SSL, without bothering of password
What do you dislike about the product?
Many of the features and design of sales forces are not user-friendly. Maybe this has to do more with the designer, I guess.
What problems is the product solving and how is that benefiting you?
Nothing significant comes to my mind at the moment.
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