Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud is really easy to use
What do you like best about the product?
I appreciate how all the information is brought together on a single page. This consolidation makes it much easier to find what I need.
What do you dislike about the product?
I don't have any specific issues to point out, but I would appreciate some guidance or help to ensure my page doesn't appear cluttered.
What problems is the product solving and how is that benefiting you?
They provide a prompt response to cases and tickets, which I appreciate.
Best CRM Tool
What do you like best about the product?
How easy it is to customize to attend our business need, either by using the standard tools or going deep with apex code
What do you dislike about the product?
Managing metadata and deployment process across orgs it not so easy
What problems is the product solving and how is that benefiting you?
Improved our customer support by improving and automating process
Many features, also non service oriented stuff
What do you like best about the product?
Omni Channel and chat functionalities with integration
What do you dislike about the product?
Chat integration with dynamic pre chat forms
What problems is the product solving and how is that benefiting you?
Incident management and customer care topics
Salesforce Service Cloud Review
What do you like best about the product?
The provided functionality allows you to gather data and provide useful insights.
What do you dislike about the product?
There is not a lot of functionality that we are missing that we have been unable to work around.
What problems is the product solving and how is that benefiting you?
Mainly used for tracking of sales pipeline, tasks related to new deals and customer service queries.
Saleforce cloud for sales excellence
What do you like best about the product?
The saas based platform integrates the entire sales processes across the organization and provides consolidated dashboard for the review process. Its quite comprehensive and provides a lot of data cuts and slices
What do you dislike about the product?
The learning curve is a bit steep and the product is a bit expensive compare to other sales saas providers. However its best in class, so no regrets. I would benefit from personal tutorials in real time which could help me on board users quickly
What problems is the product solving and how is that benefiting you?
We are trying to build sales process automation for client organization using sesforce. Its really feature loaded with options of cross selling and upselling to prospects. We can tag social network as prospects and do campaigns which is helpful
12 years of experience in different salesforce domain
What do you like best about the product?
Service cloud, Sales cloud, FinServ package
What do you dislike about the product?
nothing like that but Workflow process builder
What problems is the product solving and how is that benefiting you?
Customer relation ship
Incredible service that allows for helpful management.
What do you like best about the product?
I love the contact page and all it shows
What do you dislike about the product?
I wish we could see who last edited a contract
What problems is the product solving and how is that benefiting you?
Being able to have all information available and tied to a persons account is super helpful on managing multiple people's orders and account. ESPECIALLY the task option where I am able to set reminders/tasks for myself and my team.
Service Cloud provided the service I needed
What do you like best about the product?
I found having a group of individuals who could help determine my issue, then help resolve my issue in a timely manner was super helpful!
What do you dislike about the product?
It would be helpful if they had informed me what was the root cause of the issue, so I could fix it myself in the future.
What problems is the product solving and how is that benefiting you?
So far, I have only had to utilize the Service Cloud once, for an error code regarding Managing Households
saran review
What do you like best about the product?
Simplicity, Integration and Visibility
What do you dislike about the product?
Salesforce does not allow approvals on several standard object
What problems is the product solving and how is that benefiting you?
Collaborating with customers through the smart solutions
Not as intuitive as hoped for
What do you like best about the product?
Task management & reminders for deadlines & targets we're trying to hit.
What do you dislike about the product?
Less intuitive than hoped for & training/help tools are inadequate so our company has had to spend a massive amount of effort in creating user guides.
What problems is the product solving and how is that benefiting you?
Tracking tasks and timelines. I like the reminders & tracking to keep us moving forward without missing any key steps. This does help productivity.
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