Agentforce Service
Salesforce, Inc.External reviews
7,001 reviews
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External reviews are not included in the AWS star rating for the product.
SalesForce Review
What do you like best about the product?
The interface is very customizable to meet individual needs.
What do you dislike about the product?
There is a steep learning curve and the Salesforce training is very little help.
What problems is the product solving and how is that benefiting you?
It is a help desk ticketing system for one of our companies products.
Recommendations to others considering the product:
Hire someone to set it up for you
SF Experience
What do you like best about the product?
the ability and ease to create and customize communities
What do you dislike about the product?
customer support does not work on your org, but rather duplicates and troubleshoot that way which takes much longer
What problems is the product solving and how is that benefiting you?
there is a lack of customization using script or hmtl code
Good but complicated
What do you like best about the product?
Ability to create the vast majority of our flow needs without coding knowledge (or minimal).
What do you dislike about the product?
Can be clunky and click heavy for en users.
What problems is the product solving and how is that benefiting you?
Getting good data through reports. Better processes
Medical Assistant/Care Coordinator
What do you like best about the product?
The simplicity of it. Everything is a click away. The clean look and easy-to-find drop downs, N/A, Computer, laptop. N/A, Well its not epic but it keeps good track
What do you dislike about the product?
There is no red flag to flag the chart, Red flags, N/A, No, no everything works well. Red flags, Live chat, education tools, Red flags, Patient colors,Live chat
What problems is the product solving and how is that benefiting you?
Patient concerns and care. That it works, Yes , Yes, of course, Very beneficial, All the time, Time tracking as well, Yes, It will very soon,Yes of course it has,
Recommendations to others considering the product:
N/A
Basic Review
What do you like best about the product?
I get my questions answered with out asking
What do you dislike about the product?
Navigation however it's not too bad. Not real issue
What problems is the product solving and how is that benefiting you?
Customers with generic questions don't have to go through as many hoops
Salesforce CRM review
What do you like best about the product?
Access from any where... and seemless access through SSL, without bothering of password
What do you dislike about the product?
Many of the features and design of sales forces are not user-friendly. Maybe this has to do more with the designer, I guess.
What problems is the product solving and how is that benefiting you?
Nothing significant comes to my mind at the moment.
Salesforce Service Cloud is really easy to use
What do you like best about the product?
I appreciate how all the information is brought together on a single page. This consolidation makes it much easier to find what I need.
What do you dislike about the product?
I don't have any specific issues to point out, but I would appreciate some guidance or help to ensure my page doesn't appear cluttered.
What problems is the product solving and how is that benefiting you?
They provide a prompt response to cases and tickets, which I appreciate.
Best CRM Tool
What do you like best about the product?
How easy it is to customize to attend our business need, either by using the standard tools or going deep with apex code
What do you dislike about the product?
Managing metadata and deployment process across orgs it not so easy
What problems is the product solving and how is that benefiting you?
Improved our customer support by improving and automating process
Many features, also non service oriented stuff
What do you like best about the product?
Omni Channel and chat functionalities with integration
What do you dislike about the product?
Chat integration with dynamic pre chat forms
What problems is the product solving and how is that benefiting you?
Incident management and customer care topics
Salesforce Service Cloud Review
What do you like best about the product?
The provided functionality allows you to gather data and provide useful insights.
What do you dislike about the product?
There is not a lot of functionality that we are missing that we have been unable to work around.
What problems is the product solving and how is that benefiting you?
Mainly used for tracking of sales pipeline, tasks related to new deals and customer service queries.
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