Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Salesforce Service: Good but complex
What do you like best about the product?
All parts of Salesforce work relatively well together. You don't have to learn multiple systems to incorporate Sales, Onboarding and Service into one tool. Adding Pardot also brings in marketing. Salesforce Service Cloud makes it so everything is all in one place and every team has access to the same data in an easy-to-use and easy-to-view format.
What do you dislike about the product?
Salesforce is extremely bare-bones without any add-ons and requires much customization. If we didn't have tech-savvy people working on Salesforce, we would not be able to get done what we require for our business needs.
What problems is the product solving and how is that benefiting you?
We moved from three disparate systems, Trello for PM, Helpscout for Service, and HubSpot for Sales & Onboarding. Using one tool for all three departments is pretty amazing.
Recommendations to others considering the product:
Be prepared to have someone who can work full time with/ on Salesforce.
Premier Support for Pardot - Valuable to a new Team
What do you like best about the product?
I can immediate chat with someone to discuss my challenge and if chat isn't working they are always willing to jump on a screen share immediately!
What do you dislike about the product?
Certain types of support take up to 2 weeks for a 1:1.
What problems is the product solving and how is that benefiting you?
Ensure a great workflow between marketing and sales.
Good
What do you like best about the product?
The most is the reports and seeing what others are doing.
What do you dislike about the product?
It's a learning curve since I'm used to another platform. There's no timer.
What problems is the product solving and how is that benefiting you?
None at this time
Recommendations to others considering the product:
None
Salesforce Service Cloud Review
What do you like best about the product?
Easy to use once you're already familiar with the Salesforce platform
What do you dislike about the product?
Certain objects and relationships don't always align well when integrating with other tools
What problems is the product solving and how is that benefiting you?
Keeping all of our CRM data organized and in one place
Salesforce Service Cloud is Great!
What do you like best about the product?
The navigation and flexibility of the solution makes it very easy to use and for customers to take advantage of.
What do you dislike about the product?
Like everything about the solution for th
What problems is the product solving and how is that benefiting you?
We are using Salesforce Service cloud for our customer communications and release notes/updates.
SaleForce Magic
What do you like best about the product?
SalesForce has many native tools that make it easy to build out custom layouts for your teams. Allowing everyone to view their respective fields in their own way!
What do you dislike about the product?
Sometimes it can be difficult to find what you are looking for when customizing fields, there are certain instances when a field must be updated in multiple areas.
What problems is the product solving and how is that benefiting you?
Tracking of customer contacts and the details of the interactions, opportunities for new prospective client bids, and keeping current client accounts organized in a way that keeps things clean and accesible.
Recommendations to others considering the product:
Great tool to have in the tool box.
CRM
What do you like best about the product?
The reports you can create from scratch.
being able to collaborate between departments
Talkdesk Integration is amazing
being able to collaborate between departments
Talkdesk Integration is amazing
What do you dislike about the product?
on my end, I feel like its so easy to create records and we have an issue with duplicates
What problems is the product solving and how is that benefiting you?
viewing our customers and seeing gaps in our company of information missing
Recommendations to others considering the product:
n/a
Salesforce Digital Engagement Review
What do you like best about the product?
Easy to manage, Enage multple channel at a single place.
What do you dislike about the product?
Moreover people using this with service cloud for customer engagement.
What problems is the product solving and how is that benefiting you?
From different plateform, you can collaborate using a single platform.
Service Cloud has positives and Negatives
What do you like best about the product?
I like how closely it is related to Sales Cloud. It makes integrated processes easy to create and manage. Handoffs between sales and service are easier and we don't have to manage integrations with extrenal platforms.
What do you dislike about the product?
Service cloud lacks some key features such as being able to see when another agent is viewing a case. They are a bit behind on features compared to competitors.
What problems is the product solving and how is that benefiting you?
We use Service cloud to provide technical service to our customers. We prioritize and assign cases based on SLAs that are assigned to entitlements which are part of the sales process.
Excellent and well organized platform
What do you like best about the product?
I like how organized and well built, robust, the platform is. Also, it provides several connectors to supply every need.
What do you dislike about the product?
I dislike how limited the Dashboard creation module is. It is also very tedious to have to create a report per item in the Dashboard
What problems is the product solving and how is that benefiting you?
Have a better and more organized track of my leads and the campaigns they interact with
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