Agentforce Service
Salesforce, Inc.External reviews
7,001 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud is Great!
What do you like best about the product?
The navigation and flexibility of the solution makes it very easy to use and for customers to take advantage of.
What do you dislike about the product?
Like everything about the solution for th
What problems is the product solving and how is that benefiting you?
We are using Salesforce Service cloud for our customer communications and release notes/updates.
SaleForce Magic
What do you like best about the product?
SalesForce has many native tools that make it easy to build out custom layouts for your teams. Allowing everyone to view their respective fields in their own way!
What do you dislike about the product?
Sometimes it can be difficult to find what you are looking for when customizing fields, there are certain instances when a field must be updated in multiple areas.
What problems is the product solving and how is that benefiting you?
Tracking of customer contacts and the details of the interactions, opportunities for new prospective client bids, and keeping current client accounts organized in a way that keeps things clean and accesible.
Recommendations to others considering the product:
Great tool to have in the tool box.
CRM
What do you like best about the product?
The reports you can create from scratch.
being able to collaborate between departments
Talkdesk Integration is amazing
being able to collaborate between departments
Talkdesk Integration is amazing
What do you dislike about the product?
on my end, I feel like its so easy to create records and we have an issue with duplicates
What problems is the product solving and how is that benefiting you?
viewing our customers and seeing gaps in our company of information missing
Recommendations to others considering the product:
n/a
Salesforce Digital Engagement Review
What do you like best about the product?
Easy to manage, Enage multple channel at a single place.
What do you dislike about the product?
Moreover people using this with service cloud for customer engagement.
What problems is the product solving and how is that benefiting you?
From different plateform, you can collaborate using a single platform.
Service Cloud has positives and Negatives
What do you like best about the product?
I like how closely it is related to Sales Cloud. It makes integrated processes easy to create and manage. Handoffs between sales and service are easier and we don't have to manage integrations with extrenal platforms.
What do you dislike about the product?
Service cloud lacks some key features such as being able to see when another agent is viewing a case. They are a bit behind on features compared to competitors.
What problems is the product solving and how is that benefiting you?
We use Service cloud to provide technical service to our customers. We prioritize and assign cases based on SLAs that are assigned to entitlements which are part of the sales process.
Excellent and well organized platform
What do you like best about the product?
I like how organized and well built, robust, the platform is. Also, it provides several connectors to supply every need.
What do you dislike about the product?
I dislike how limited the Dashboard creation module is. It is also very tedious to have to create a report per item in the Dashboard
What problems is the product solving and how is that benefiting you?
Have a better and more organized track of my leads and the campaigns they interact with
Knowledge & Case Management are fantastic
What do you like best about the product?
Knowledge & Case Management functionality help me to support my team members as well as our clients on a daily basis.
What do you dislike about the product?
I haven't dug in to the Omni-Channel functionality that my company has employed much. It seems like a good solution for a larger business, but not necessary at our current stage.
What problems is the product solving and how is that benefiting you?
By storing instructional videos and FAQs in Knowledge Articles, we're able to provide asynchronous training and client support through our Salesforce Customer Community. This has allowed us to support clients with relatively limited account management resources. Email-Case functionality has also proved extremely helpful in connecting with clients as well as internal team members that have questions or requests for the technology and account management teams.
Recommendations to others considering the product:
Start with the Case Management and Knowledge functionality.
Explicit
What do you like best about the product?
Manage my time wisely. To get informatio Mobile app is perfect I cannot live without it I recommend it to everybody who have a business to see where when and how.
What do you dislike about the product?
It's very hard for me to organize my calendar because it's too small should be when I open on each day to see like expand so I know what's in that day unfortunately I cannot get frustrated to go on a lease to my calendar takes me about two days to do it
What problems is the product solving and how is that benefiting you?
Lots of things if I don't have my computer I have my app I can do whatever I want instantly except the organizing my calendar
Good stuff
What do you like best about the product?
Lots of options - able to customize everything
What do you dislike about the product?
Nothing so far, but we are still building
What problems is the product solving and how is that benefiting you?
We are moving to a scalable system that will let us expand our services
Business Owner Review
What do you like best about the product?
Configuration ability and ways of working, we use FSL workforce management and love the Gantt and the ability to schedule crews
What do you dislike about the product?
Change in platform that affects end-users or custom code that causes defects
What problems is the product solving and how is that benefiting you?
Tracking and reporting on teams in the field
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