Agentforce Service
Salesforce, Inc.External reviews
7,001 reviews
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Salesforce service cloud
What do you like best about the product?
Salesforce service cloud gives a nice dashboard with data from across the organisation. It has nice
integration with other apps. Has helped my sales team boost productivity thru seamless processes
integration with other apps. Has helped my sales team boost productivity thru seamless processes
What do you dislike about the product?
It generally requires a lot of training and familiarity to make best use of the application. However post jumping the learning curve ur all set to gain from the tool
What problems is the product solving and how is that benefiting you?
Our organisation uses the tool for post sales customer experience management and support . We find it useful for upsell and crosssell opportunities for the revenue goals
Keep a customer centric view while engaging
What do you like best about the product?
The omnichannel view on any interactions couples with the recommandation articles. The telephony integration makes it accurate and user friendly.
What do you dislike about the product?
Would be great to have a survey tool integrated
What problems is the product solving and how is that benefiting you?
We are pertinent when engaging our experts on any channels. Time saving, productivity and improved customer service are significant benefits.
Salesforce Review
What do you like best about the product?
You can do everything with the Salesforce platform relation with customers (like mails, SMS, Push notifications)
What do you dislike about the product?
The UI platform is a little complicated.
What problems is the product solving and how is that benefiting you?
Salesforce improves engagement with clients.
A huge help for keeping all customer interactions in one place
What do you like best about the product?
Post-sale is crucial for organisations and tracking customer interactions is so important. By using SalesForce Service Cloud we can make sure that all customer queries sit on their account, which means that we have a single source of truth for their account.
What do you dislike about the product?
Like all SalesForce products it can be a little cumbersome to set up, and if not used properly then you won't achieve value.
What problems is the product solving and how is that benefiting you?
We use Service Cloud to manage customer cases and to host our knowledge base to help clients
Lost everything I made on Salesforce due to their lack of professionalism
What do you like best about the product?
They were so unprofessional when a probl
What do you dislike about the product?
em happened with me. They canceled my subscription without a proper notification and blocked me from getting into my data. All my date were lost and I don't have access to them anymore. Their sales person tried to compensate me with a very cheap compensation but I agreed and when it comes to fulfill their promises they revoke the word of their salesman.
Now, all I can say is that they scammed me. No matter how big they are but you can't reach out to a responsible person who can actually resolve your problem.
Now, all I can say is that they scammed me. No matter how big they are but you can't reach out to a responsible person who can actually resolve your problem.
What problems is the product solving and how is that benefiting you?
I can't say that since they banned me from my data of my whole company. So no benefits but actual loss happened with them.
Good Software with lot of potential
What do you like best about the product?
Transparency and standard process that i can implement and automation tools to make things faster
What do you dislike about the product?
Customisation should be made more simpler and API integrations should be readily available
What problems is the product solving and how is that benefiting you?
improved customer journey experience, improved performance and productivity at each level
Recommendations to others considering the product:
Account manager allotment to evaluate the client implementation
Global solution for global business
What do you like best about the product?
Salesforce is a global solution that is a leader in its domain. It allows us to think globally and it's a very powerful solution. The support is quite fast but it depends on your contracts.
What do you dislike about the product?
Depending on your contract type, the support can be much longer to respond. sometimes they only send a link to read the content when the main issue requires a more detailed help.
What problems is the product solving and how is that benefiting you?
We are using Salesforce for our entire business for CRM data, call center, unified wih Marketing cloud it's even more powerfull and allow us to have a complete user understanding.
360 customers service’s
What do you like best about the product?
All your data is all together in one system. Highly customisable platform that can scale and grow with your business.
What do you dislike about the product?
Some features are not standard compared to other systems. Like a portal or soft phone integration or live chat.
What problems is the product solving and how is that benefiting you?
All departments are on the same system leading to better customer services.
Salesforce service cloud making things easy for the customers.
What do you like best about the product?
The best thing is the the Case handling process in service cloud. Our clients are very happy with Salesforce. It helps in easy handling , assignment and escalation of cases.
What do you dislike about the product?
This tool is the best and has no issues. I have been using this for so long now and it has always helped in quick resolution to customer issues. Its integration with mail and email to case functionality is good.
What problems is the product solving and how is that benefiting you?
: Easy case handling
: Quick resolution to issues.
: Best in class salesforce support
: Easy to understand
; Chatter is easy
: Email to case is the best feature
: Lead process is easy.
I suggest this tool to all the corporates in service industry.
: Quick resolution to issues.
: Best in class salesforce support
: Easy to understand
; Chatter is easy
: Email to case is the best feature
: Lead process is easy.
I suggest this tool to all the corporates in service industry.
It's amazing to get huge database in simplified visual formats. It has made the management easier
What do you like best about the product?
It's visualisation techniques and report
What do you dislike about the product?
Nothing as such. Offline saver mode may be better.
What problems is the product solving and how is that benefiting you?
I am managing a team of 50+ people with Salesforce. It has made the management easier and have increased the transparency.
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