Agentforce Service
Salesforce, Inc.External reviews
7,001 reviews
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It provides a lot of features that you will nowhere find that
What do you like best about the product?
As the name suggests, it provides the best services available and also it is very easy to use.
What do you dislike about the product?
I am using the service cloud from 9 months and I have not found any dislikes as of now.
What problems is the product solving and how is that benefiting you?
I am working in a project for my company in service cloud. It has a great benefits for me as well as for the client. As the name suggests, it will provide the best services.
Very likely
What do you like best about the product?
Help desk. Security. Access control. Training
What do you dislike about the product?
Nothing. Every thing is ok. Some look and fell
What problems is the product solving and how is that benefiting you?
Access
A global management of flows
What do you like best about the product?
Adaptability and available tools allowing to cover the customer service global environment.
What do you dislike about the product?
Commercial approach, the sales team is always looking to sell more and can penalize the customer if the activity is reduced, even is in the hard moments when we need a good partership.
What problems is the product solving and how is that benefiting you?
The cases tracking and the integration of different roles in the company and outside the company. The communication is more fluent and the execution time is followed.
Feasibility of CRM
What do you like best about the product?
Integration of Sales Management Data with ERP- Different stages of Customer Relationship Life cycle is nicely kept on track-
What do you dislike about the product?
Approval System of sales ownership-aka-lead management
What problems is the product solving and how is that benefiting you?
Keeping a track of all my customers through their sales conversion funnel
Recommendations to others considering the product:
Best CRM tool in Market
Digital Engagement Experience
What do you like best about the product?
More user friendly. Ease of navigation and less compact
What do you dislike about the product?
Not sure yet but as of now I like what I am seeing
What problems is the product solving and how is that benefiting you?
Better Customer management
Recommendations to others considering the product:
Identify the needs of your customers
Finally a declarative solution for Social Media engagement
What do you like best about the product?
Whatsapp Integration, SMS integration ...
The integration word usually gives the idea of complex development, but with Salesforce Digital engagement you can configure everything with point and click, no development is needed. And it's natively integrated with the Service Omni-channel module.
The integration word usually gives the idea of complex development, but with Salesforce Digital engagement you can configure everything with point and click, no development is needed. And it's natively integrated with the Service Omni-channel module.
What do you dislike about the product?
The process is long, with multiple approvals and you have no visibility of the estimated time. And another problem is debugging, it's a black box, in case of an issue it's not easy to figure out the source.
What problems is the product solving and how is that benefiting you?
In the MENA region, customers prefer the Whatsapp channels more than European clients, and for a long time, only emails were considered as the professional business channel. So the SDE helped us embrace this shift in perspective and gave the customer the satisfaction they needed.
Salesforce service cloud
What do you like best about the product?
easy to use and the best customer support in the market.
What do you dislike about the product?
Integration time and reports customizations.
What problems is the product solving and how is that benefiting you?
Cloud storage and data center.
Ready to get centralized view
What do you like best about the product?
Salesforce service cloud gives certralized view after integration with apps and tools. It helps my coworkers to boost their productivity. I think these features are not available in others clouds
What do you dislike about the product?
too much time required to learn its features, but once you learn it made agents life more easier
What problems is the product solving and how is that benefiting you?
personally I received many benefits for our end customers.
Visualization of data at one spot
it enable to agents to handle multiple case request simultaneously, which reduce business cost and boost their productivity.
Visualization of data at one spot
it enable to agents to handle multiple case request simultaneously, which reduce business cost and boost their productivity.
Delivering Smarter Service with ease
What do you like best about the product?
It helps resolve cases faster with easy-to-navigate case views and smart buttons to edit, review and close which helps increase the overall productivity of the team.
What do you dislike about the product?
There isn't no automated way to link/associate cases that arise due to similar categories for a contact. This leads to multiple cases created for the same issues. It would be great if the AI could automatically associate parent and child cases for a contact so it becomes easier to view, navigate and close the cases effeciantly.
What problems is the product solving and how is that benefiting you?
Handling multiple cases for accounts, contacts and using it internally to assign, track onboarding cases, training cases and requesting for Customer Success Consultation, Tech Support etc.
Salesforce service cloud
What do you like best about the product?
Easy to use since its a cloud product and can be accessed from anywhere. Its better than Netsuite
What do you dislike about the product?
Need to refresh page often, interface can be a bit better
What problems is the product solving and how is that benefiting you?
New to the product and still finding my way to navigate.
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