Agentforce Service
Salesforce, Inc.External reviews
7,001 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Value Preposition
What do you like best about the product?
The Demo showed as part of pre solution.
What do you dislike about the product?
Commercials something need to you work as part of Enterprise levels and custom made companies.
What problems is the product solving and how is that benefiting you?
We are finding challenges in the key Days which are exclusive for sales and revenue generation.
Recommendations to others considering the product:
Reach out to the excellent support staff they have, You mention your problem statement, and they will come back with solution delivery.
Best customer service platform
What do you like best about the product?
An all in one platform to interact with customers, keep records of all conversations & track progress & engagement with them. Best platform to track if your support team is working efficiently on all leads
What do you dislike about the product?
Nothing to dislike, its a great product with great features
What problems is the product solving and how is that benefiting you?
Tracking all leads
Making notes of each interaction
Not complicated for Agents to Manage
Automation features
Data Management & tracking efficient Leads & rich features
Making notes of each interaction
Not complicated for Agents to Manage
Automation features
Data Management & tracking efficient Leads & rich features
a little tricky to understand and implement
What do you like best about the product?
The graphical user interface is pretty clean
What do you dislike about the product?
I did not dislike anything in particular.
What problems is the product solving and how is that benefiting you?
Running my company's Customer Relationship Management tool worked pretty good
Salesforce Service Cloud
What do you like best about the product?
It has been quite useful for me. I have an integration of Salesforce with Chargebee, and it works great for me.
What do you dislike about the product?
Takes some time to get used to and learn all the basics and features of Salesforce.
What problems is the product solving and how is that benefiting you?
Billing, Subscriptions.
Experience with Salesforce Service Cloud
What do you like best about the product?
Salesforce Lightning is one of the best tool ever.
What do you dislike about the product?
Nothing I can think of on top of my head.
What problems is the product solving and how is that benefiting you?
CRM is made so easy with Salesforce. I don't need to worry about my reports and handling leads. It's really neat and the UI, oh, I absolutely love it.
Recommendations to others considering the product:
You gotta try it once!
Great Customer Enagement
What do you like best about the product?
Great experience with Salesforce Digital Engagement. it gives best relavent solution to the customer.
What do you dislike about the product?
No, nothing in that which I do not like.
What problems is the product solving and how is that benefiting you?
Business Use Cases, It's very helpful in business for a fair knowledge person.
Service cloud review
What do you like best about the product?
LIveChat, CTI, Case Management, Case creations and Knowledge base
What do you dislike about the product?
Service cloud is Super expensive and some tools need a lot of configuration.
What problems is the product solving and how is that benefiting you?
Case resolution is fast, Telephonic usage for case creation is less. lesser agents/resources handling cases. Knowledge base really enlightens users.
Salesforce Digital Engagement provides best customer experience !
What do you like best about the product?
There Service cloud messaging works like charm and multiple medium of communication with clients like text messaging and even facebook messanger is also supported.Service cloud also provides capability to check clients past preferences.
What do you dislike about the product?
the licencing cost for service cloud is bit high and could be made more affordable.the competitors are providing similar features in less licening cost which is a downside.
What problems is the product solving and how is that benefiting you?
With Digital engagement we could provide clients a seamless experience with more relevent data to show which improves overall customer satisfaction and improvises company image.
Recommendations to others considering the product:
Salesforcedigital engagement is fantastic.if you are concerned with licensing cost please find alternative solutions
Sales force admin user.
What do you like best about the product?
Great ticketing system, data storage on cloud that saved our query data during cyber attack.
What do you dislike about the product?
Not all the forms are linked to HTML features and technical ticket numbers are lengthy in subject.
What problems is the product solving and how is that benefiting you?
Vendor management, Timely Query handling, Monitor Aged Query and escalation. auto escalation for planned follow-up
Amazing Salesforce
What do you like best about the product?
Integrations are amazing with SFDC! I use it daily and I love the product
What do you dislike about the product?
At times the service is slow which causes delay in work
What problems is the product solving and how is that benefiting you?
I am into sales and it just saves me from each and every work that I do on a daily basis
showing 4,951 - 4,960