Agentforce Service
Salesforce, Inc.External reviews
7,001 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce provider
What do you like best about the product?
customer experience and remote shopping. interact with customer across various channels.
What do you dislike about the product?
customer are negotiating and switching to another platform when they find attractive deals and offers.
What problems is the product solving and how is that benefiting you?
reaching out to clients and customer in a easier way and proving the information immediately.
Faster issue resolution
What do you like best about the product?
Case Management, call integration, chatbot, knowledge, LiveChat.
What do you dislike about the product?
nothing so far, still exploring everything
What problems is the product solving and how is that benefiting you?
reduced in case numbers. faster case closure.
Best CRM for Mid Sized and Enterprise companies
What do you like best about the product?
The UI, ease of finding data, creating/adding new contacts in the CRM, tracking opportunities and the customer journey on SFDC.
What do you dislike about the product?
Sometimes the data can be overwhelming, need to learn how to use salesforce beforehand.
What problems is the product solving and how is that benefiting you?
We are solving the complex challenge of understanding the buyer's journey on Salesforce Cloud. Benefits are proper pipeline management, ability to create reports and understanding each stage of the customer.
I work on Salesforce Day-Day I feel the UI and the interface is Dynamic
What do you like best about the product?
I like the Omni Channel set and the Skills that we can assign to the Service Support analysts. I like the tools like Zoom Info, D&B hoovers, Crowdvocate, Apptus.
What do you dislike about the product?
l got Nothing to dislike with Salesforce
What problems is the product solving and how is that benefiting you?
The routing of cases, Chats and calls with Ease of use is the best feature I am experiencing. The customer and partner portal is really helpful to the business without any hickups
Recommendations to others considering the product:
NA
It is very useful to keep your prospects data on track and get the reports easily
What do you like best about the product?
It is very useful to keep your prospects data on track and get the reports easily
What do you dislike about the product?
When we create tasks in salesforce and forget to click on reminders, because of that we lose the grip on accounts.
What problems is the product solving and how is that benefiting you?
Tracking renewal data and contact details of prospects
The Great Platform
What do you like best about the product?
It is in the cloud we can access anywhere and also it helps additional values to my career
What do you dislike about the product?
There are lot of refreshes and scroll up and down
What problems is the product solving and how is that benefiting you?
I have just learned and am yet to be used to my projects. We will be using in future projects
Amazing Service cloud and its Awesome features
What do you like best about the product?
The best was OOB Salesforce features which are very easy to configure and efficient to modify as well quickly based on customer agile requirements. The topmost I liked most was the Omnichannel features which route to queues and public group hassle free.
What do you dislike about the product?
The Connectivity with Community cloud has very limited features which are standard that could be more dynamic in nature, where the components cannot be used out of the UI framework
What problems is the product solving and how is that benefiting you?
We are able to solve our customer problems by reducing the end-user interactions with agents via calls and chat feature, which helps the client IT support team to work time effectively in nature.
Highly Customizable
What do you like best about the product?
Highly customizable tool for support cases, both external and internal. Very flexible, allowing for almost any use case. Support is very knowledgable and helpful.
What do you dislike about the product?
Not super intuitive, so can be complicated to figure out at first, especially without prior Salesforce knowledge. With so many features, can be a bit overwhelming.
What problems is the product solving and how is that benefiting you?
Receive and solve customer cases in the same tool that customer data lives. Web to case allows for quick automation, creation, and resolution of tickets. Overall, an effective tool for customer cases.
Recommendations to others considering the product:
Consider using a partner or Salesforce admin to help with the initial set-up.
Salesforce Service Cloud
What do you like best about the product?
Customer service is the best and world-class.
Easy to use.
Easy to use.
What do you dislike about the product?
Better reporting and additional training modules.
What problems is the product solving and how is that benefiting you?
The ability to open tickets from emails.
Best Sales Performance and Analytics Tool
What do you like best about the product?
It's been quite a good learning experience to be part of this digital initiative. Knowing the emerging digital trends both in sales and marketing is helpful and practical.
What do you dislike about the product?
No, there's nothing missing and nothing that I dislike.
What problems is the product solving and how is that benefiting you?
Target monitoring, Analytics, Forcast Analysis, Performance Measurement have been quite efficient and effective.
Recommendations to others considering the product:
Must have tool for sales force performance monitoring, alanytics and target forecasting.
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