Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Loved house can do customizations based on user's needs
What do you like best about the product?
Ease of use, ability to have multiple accounts, reporting is clear and easy to use
What do you dislike about the product?
Nothing, maybe the design can be improved
What problems is the product solving and how is that benefiting you?
I used Salesforce as CRM system, was useful in keeping customers data and needs and direct customers profiles based on their needs
Recommendations to others considering the product:
I'd recommend Salesforce for them
More amazing SAAS tools in market doing wonders, Still using Salesforce?
What do you like best about the product?
I believe the sales force is a legacy SAAS tool.
- However, I love the ease of use
- Support 24/7
- Integrations are one of the major assets for salesforce. Whopping 5000 plus integration could help power users a lot.
- However, I love the ease of use
- Support 24/7
- Integrations are one of the major assets for salesforce. Whopping 5000 plus integration could help power users a lot.
What do you dislike about the product?
Salesforce is too pricey and hence it's tough for SMBs and startups to adopt.
Plans are also too confusing at times for many enterprises.
Sometimes it's overwhelming to use because of the behemoth futures it offers.
Plans are also too confusing at times for many enterprises.
Sometimes it's overwhelming to use because of the behemoth futures it offers.
What problems is the product solving and how is that benefiting you?
CRM is its major advantage being a legacy and first SAAS company.
Bridging the gaps between internal teams and workspaces.
Automating tasks for your different organization's workspaces.
Bridging the gaps between internal teams and workspaces.
Automating tasks for your different organization's workspaces.
Very easy to use interface
What do you like best about the product?
Very easy to use interface And easy access to different fields . This is what I like about sales force that one can easily move around the account to get to the things you need
What do you dislike about the product?
I would say editing part needs to be a little more smooth where once can hover over a particular field and it allows them to change the selected content or edit it
What problems is the product solving and how is that benefiting you?
The main problem we are solving the data is used to make a difference as a community and as a user . The interface itself being using friendly is the name of the game
Recommendations to others considering the product:
Play around with it so you get a hang of it
Salesforce is one of the most effective and efficient CRM
What do you like best about the product?
The feasibility to use and the amazing outcomes
What do you dislike about the product?
Nothing to mention in my total career experience
What problems is the product solving and how is that benefiting you?
We will dealing with product and warranty cases, service cloud has made the task easy
Best self service!
What do you like best about the product?
Ease of set up for admins and use by consumers
What do you dislike about the product?
Not much the ease of use trumps it all. It's great
What problems is the product solving and how is that benefiting you?
Call deflecting at service center
Recommendations to others considering the product:
Na
Best available cloud solution for service teams
What do you like best about the product?
Integration capabilities. Verstality and support
What do you dislike about the product?
Voice cloud is a seperate license. It should be included in service cloud.
What problems is the product solving and how is that benefiting you?
Setting up customer support systems.
Recommendations to others considering the product:
If used with knowledge cloud, salesforce service cloud is all in one package, except voice calling.
Best Service Cloud
What do you like best about the product?
The most important feature that I like about Salesforce Service Cloud CRM is the ability to customize your fields according to your organization's need. I also find that the ability to integrate with 3rd party solutions to be effective as well. Another feature that I feel is useful is that you can manage your cases from one place without having to shift between windows to be able to find what you are looking for.
What do you dislike about the product?
The only thing that I find to be on the downside is the price which can be considered to be high for some organizations.
What problems is the product solving and how is that benefiting you?
We were looking for a solution to manage our Support Tickets, and found out that Salesforce Service Cloud CRM is the product that will fit our needs.
Smooth and easy to use
What do you like best about the product?
Its easy to sort the emails. We can make folder for a specific email department. User Friendly and very smooth tools. Can use single sign in. Highly recomended tool.
What do you dislike about the product?
Autp log out when not in use for an hour.
What problems is the product solving and how is that benefiting you?
Big help.for the team to sort the email tickets and easy to response. We can add templates for easy reply use.
Recommendations to others considering the product:
I highly recomment this product for all contact centers and start up small business.
Salesforce cloud for customer centricity
What do you like best about the product?
By using Salesforce we are engaging with our customers on their favourite channels, And we can serve our customers by providing instant automated chatbots with self service options.
What do you dislike about the product?
As of now we are doing really good, But i can say for using this application it may require some special training and materials and some of the internal applications may require initial cost to start with.
What problems is the product solving and how is that benefiting you?
Salesforce provide Super fast set-up of the service from design through to production. And it's
robust methods are really beneficial and it's having simple API integration with other applications.
robust methods are really beneficial and it's having simple API integration with other applications.
It's 8/10 great
What do you like best about the product?
Flexibility and integrations are what separate this from other CRM's, and for organizations that have a great deal of need for customization and tools, that is what separates this from others.
What do you dislike about the product?
The backend service is slow and it takes a great deal of effort to get past tier 1 support which just directs you to the website for answers without really digging into the problem.
What problems is the product solving and how is that benefiting you?
We have realized a great deal of benefit from user adoption and process synergy as we grew the ecosystem around salesforce. the performance increase has been measurable simply by having more transparency in reporting.
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