Agentforce Service
Salesforce, Inc.External reviews
7,001 reviews
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External reviews are not included in the AWS star rating for the product.
One of the best customer service support application
What do you like best about the product?
The functionality which I like about Salesforce is the ease with which we can track all queries at one place and the ease with which we can track the whole customer journey.
What do you dislike about the product?
One of the things which I don't like while using Salesforce is it's sometimes a little sluggish and slow. Every time I try to search anything, it opens up a new tab in the browser which is sometimes a little inconvenient.
What problems is the product solving and how is that benefiting you?
We are resolving customer escalations and queries using Salesforce. It's a very smooth and reliable tool where we can easily track all the escalation and queries and respond to these very efficiently.
Recommendations to others considering the product:
I'll highly recommend Salesforce to everyone.
Salesforce cloud review
What do you like best about the product?
UI, easy to use,easy to integrate , easy to collbrate
What do you dislike about the product?
Analytics, very expensive , no customisation , poor CSM support
What problems is the product solving and how is that benefiting you?
Sales CRM, streaming of all Data in single platform, control desk , Chatbot
Salesforce Digital Engagement
What do you like best about the product?
Flows are the best part of Salesforce for quick development. Also, there are a lot of built-in integrations. You will not find this type of liberty in other CRMs like Siebel.
What do you dislike about the product?
There should not be any certification maintenance like PMP and other certifications to maintain it. When we are certified once, we should not be asked to certify again.
In Saudi Arabia; there is no salesforce as Salesforce does not provide a local cloud. So, they should provide a Local cloud to satisfy the clients.
In Saudi Arabia; there is no salesforce as Salesforce does not provide a local cloud. So, they should provide a Local cloud to satisfy the clients.
What problems is the product solving and how is that benefiting you?
Integration with LinkedIn and integrations with other applications.
We used to get Salesforce Mobile Application within minutes for our customers.
We used to get Salesforce Mobile Application within minutes for our customers.
Recommendations to others considering the product:
In Saudi Arabia; there is no salesforce as Salesforce does not provide a local cloud. So, they should provide a Local cloud to satisfy the clients.
Salesforce Digital Engagement from Salesforce Developer
What do you like best about the product?
It gives a 360 view on the user. Makes it really easy to connect with the user. I have been a salesforce developer in two totally different industries and it is satisfying the needs of both.
What do you dislike about the product?
The thing that makes it complex is that for marketing and other engagement mostly the 3rd party apps are required. Salesforce need to provide the flexibility of designing and changing the interaction intenally.
What problems is the product solving and how is that benefiting you?
Taking feedback from users. Registering them for the marketing content, also we have been able to register the as our community user so that in future we can have better communication and engagement levels.
I loved it!
What do you like best about the product?
Reaching out to customers is way easy and can get quick response
What do you dislike about the product?
Can be ower crowded and customers may opt-out
What problems is the product solving and how is that benefiting you?
Customer Service using whatsapp
User friendly
What do you like best about the product?
I can quickly and easily make data-backed decisions about new customer segments that I want to target. CRM is developed so strongly that it help the client to get productive insights for business growth.
What do you dislike about the product?
What I didn't like was pricing part of the software it tends to confuse more to clients and which can quickly get expensive at some point of procedure. Configuration and setup sometimes gets complex and time consuming at some point.
What problems is the product solving and how is that benefiting you?
Salesforce help me in hiring right candidate for sale position.
All the procedures were automated so it help me managing the whole content. Salesforce also help me in retaining and solving hiring issue faced by organization.
All the procedures were automated so it help me managing the whole content. Salesforce also help me in retaining and solving hiring issue faced by organization.
Recommendations to others considering the product:
Best platform for growth of business one should definitely try it out. New era of technology.
Loved house can do customizations based on user's needs
What do you like best about the product?
Ease of use, ability to have multiple accounts, reporting is clear and easy to use
What do you dislike about the product?
Nothing, maybe the design can be improved
What problems is the product solving and how is that benefiting you?
I used Salesforce as CRM system, was useful in keeping customers data and needs and direct customers profiles based on their needs
Recommendations to others considering the product:
I'd recommend Salesforce for them
More amazing SAAS tools in market doing wonders, Still using Salesforce?
What do you like best about the product?
I believe the sales force is a legacy SAAS tool.
- However, I love the ease of use
- Support 24/7
- Integrations are one of the major assets for salesforce. Whopping 5000 plus integration could help power users a lot.
- However, I love the ease of use
- Support 24/7
- Integrations are one of the major assets for salesforce. Whopping 5000 plus integration could help power users a lot.
What do you dislike about the product?
Salesforce is too pricey and hence it's tough for SMBs and startups to adopt.
Plans are also too confusing at times for many enterprises.
Sometimes it's overwhelming to use because of the behemoth futures it offers.
Plans are also too confusing at times for many enterprises.
Sometimes it's overwhelming to use because of the behemoth futures it offers.
What problems is the product solving and how is that benefiting you?
CRM is its major advantage being a legacy and first SAAS company.
Bridging the gaps between internal teams and workspaces.
Automating tasks for your different organization's workspaces.
Bridging the gaps between internal teams and workspaces.
Automating tasks for your different organization's workspaces.
Very easy to use interface
What do you like best about the product?
Very easy to use interface And easy access to different fields . This is what I like about sales force that one can easily move around the account to get to the things you need
What do you dislike about the product?
I would say editing part needs to be a little more smooth where once can hover over a particular field and it allows them to change the selected content or edit it
What problems is the product solving and how is that benefiting you?
The main problem we are solving the data is used to make a difference as a community and as a user . The interface itself being using friendly is the name of the game
Recommendations to others considering the product:
Play around with it so you get a hang of it
Salesforce is one of the most effective and efficient CRM
What do you like best about the product?
The feasibility to use and the amazing outcomes
What do you dislike about the product?
Nothing to mention in my total career experience
What problems is the product solving and how is that benefiting you?
We will dealing with product and warranty cases, service cloud has made the task easy
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