Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Salesforce: the tool that gets our job done.
What do you like best about the product?
It's our main tool and I like that it organizes our task specially as an email support.
What do you dislike about the product?
My status sometimes disconnects without any reason.
What problems is the product solving and how is that benefiting you?
It allows us to finish a task one at a time. In customer service, we sometimes can be overwhelmed with information of our customers, but with the help of this tool, we can properly see things since it's organized.
- Leave a Comment |
- Mark review as helpful
Higher-Ed with Salesforce Service Cloud makes an awesome advantage
What do you like best about the product?
The most helpful and the upsides of using Salesforce Service Cloud i can tell it's about the details and the opportunities the chance to connect with all your clients no matter the channel you use and provide the better solutions in the smallest amount of time. The chance to get tech support really fast with the right experts and not depend on the partners only.
What do you dislike about the product?
More than dislikes about Salesforce Service Cloud it's about the experience i've had with it, since we only use Service Cloud for it's Omni-channel capabilities can be daunting to embark on tell about the Case objects due to I've never used them.
What problems is the product solving and how is that benefiting you?
It's connecting us to our clients and future clients over Social Media.
Service Cloud for the win!
What do you like best about the product?
Having the ability to have all our diffrent contact points (email, chat, messaging, phone ) all roll up into one intuitive interface where they can be auto distributed to our customer care agents has made our case handeling time drop to an all time new service level for our customer.
Our premier support was able to assist us with some omni channle configuaration issues. Our agents love the new interface compared to the old excel sheets.
Our premier support was able to assist us with some omni channle configuaration issues. Our agents love the new interface compared to the old excel sheets.
What do you dislike about the product?
Some automations were a bit complex to setup with has we have external data dependancies but once setup with the custom interface it was easy to use.
What problems is the product solving and how is that benefiting you?
Our busniess was struggling with keeping our clients informed during the case life cycle as well as manage multiple entry points to support our clients. We also had requirments for better reporting and AHT analysis.
Great for all rounded 360 customer view
What do you like best about the product?
Simple case management and reporting. And ability to for service agents to easily collaborate with other customer facing teams.
What do you dislike about the product?
Some customisation required external support from consultants and developers.
What problems is the product solving and how is that benefiting you?
Speed of close for case management and accurate reporting on case bottlenecks.
Perfect for Asset Management
What do you like best about the product?
It is the perfect cloud for asset management and incident handling. We use it to track and control the useful life of assets, repairs, etc. The best thing about it is that many of the functionalities are already included. In addition, each release brings new changes and new features, such as attributes. In the 3 years I have been using it, it has improved a lot.
What do you dislike about the product?
Maybe system restrictions that are absurd and sometimes you have to bypass them with tricks or custom elements.
What problems is the product solving and how is that benefiting you?
Management of asset characteristics.
Best Experience with Service Cloud
What do you like best about the product?
Service cloud help you and your company in a lot of aspect.
What do you dislike about the product?
There isn't aspect of dislike in Service cloud
What problems is the product solving and how is that benefiting you?
the out-of-box integration and one point of managing of business
El mejor sistema para soluciones de Servicio de empresas
What do you like best about the product?
Lo mas util la facilidad de integración o adapatación de mesa de servicio, es la mejor solución para las empresas que actualmente cuentan con una, para los que no, es bastante sencilla la implementación y adopción para su Soporte al cliente, el número de funciones que tiene Service, hace que sea practicamente utilizable en cualquier industria.
What do you dislike about the product?
No hay ninguna desventaja, lo unico, es que se podrian mejorar los Milestones, para tener una interfaz de ese componente un poco mas estetica
What problems is the product solving and how is that benefiting you?
Lo que me ayuda a resolver en gran escala son los tiempos de respuesta con Milestones, ya que esa automatización es bastante funcional para cualquier cliente que tiene tiempos estandarizados
Admin
What do you like best about the product?
Case routing, esclations, service channels. email to case
What do you dislike about the product?
At this time there are no downsides other than service disruption at time.
What problems is the product solving and how is that benefiting you?
360 view in one platfrom
Excellent solution to transform our stakeholders outdated spreadsheet solution
What do you like best about the product?
Service Cloud is great for case management. Using case management, in addition to email-to-case, milestone management, an integrated telephony service, and a few other integrations, using Service Cloud has allowed us to build a platform for our business that suits their exact needs. Rather than managing cases in multiple systems, including Excel and ServiceNow, and having to go out to multiple platforms for additional contact detail, all of that information now lives within Service Cloud for the users to access on a single page.
What do you dislike about the product?
Service Cloud has a bit of learning curve to it. There are a lot of nuances in setting up milestones, for example. Our team has looked in to setting up Omni Channel Routing and have found it difficult to get the answers we need. Most of our troubleshooting comes from "Google" because it has been difficult to find other resources for support.
What problems is the product solving and how is that benefiting you?
Our contact center is now using Service Cloud to manage all their cases, and retain key information on the contacts they deal with. A user previously has to navigate to two or potentially three systems for a single phone call. Everything is now housed on a Contact page for easy access, which has significantly decreased the time a user is having to spend on a support call.
Um bom sistema.
What do you like best about the product?
Facilidade na programação entre os usuários.
What do you dislike about the product?
Altos custos para uma pequena org poder ter o melhor crm.
What problems is the product solving and how is that benefiting you?
Agilidade de atendimento com meu cliente via call center.
showing 41 - 50