Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Excellent Customer Service and Implementation Teams!
What do you like best about the product?
Airkit not only has a great product that makes it a lot easier for our customers to achieve their goals without chatting with a support agent, but the team that helped build out our initial products has been fantastic. They are attentive, collaborative, and friendly (even when sometimes we move slow). They seem very invested in our success with weekly touch-base meetings and excellence in reporting.
They also put forward ideas on how we should be thinking about processes and customer paths based on the success of some of their other customers. This has been invaluable.
They also put forward ideas on how we should be thinking about processes and customer paths based on the success of some of their other customers. This has been invaluable.
What do you dislike about the product?
No complaints. No compaints. No complaints.
What problems is the product solving and how is that benefiting you?
Having customers gain access to figuring out where their delivery is FAST and without the added cost of speaking to our contac center. We also use Airkit in our post-order flow in case anything went wrong so we can learn about it and rectify it for the customer ASAP.
Recommendations to others considering the product:
Make sure to have at least 3 use cases to get the max value of Airkit's contract and resources.
Salesforce is a very organized platform, however it does have it's tech issues.
What do you like best about the product?
I like that Salesforce connects all employees of various job descriptions in one place to complete cases, accept phone calls, and speak to customers/merchants/etc.
What do you dislike about the product?
I dislike how much it crashes and freezes during casework.
What problems is the product solving and how is that benefiting you?
I am solving several problems that have to do with customers such as order issues, troubleshooting issues with their apps, etc.
Salesforce services
What do you like best about the product?
Ease of use and configurations available
What do you dislike about the product?
Limited scope of configuration in case the org structure is complex and not standard
What problems is the product solving and how is that benefiting you?
Ease of setting up new customers, and managing the user relationships. It helps track SLAs as well.
Recommendations to others considering the product:
Leverage these for configurable solutions.
The best tool I ever used for simple and fast solutions
What do you like best about the product?
Easy to build reports
Easy to build custom processes and custom apps
Easy to integrate with other tools
Easy to build custom processes and custom apps
Easy to integrate with other tools
What do you dislike about the product?
Based on the license you have there are many limited features and it could be a challenge to do different things such as different custom profiles or process builders
What problems is the product solving and how is that benefiting you?
I mainly use it for building dashboards and reports in order to support the sales team
Good to use great intergration
What do you like best about the product?
Easy to use. The omni channel is a good way to distrubute cases in theory
What do you dislike about the product?
Although the onmi channel is good its hard to see the logic of how cases get assigned. Seems to to one user more then others on particular days.
What problems is the product solving and how is that benefiting you?
Support cases the distribution of them and customer interaction
Go salesforce
What do you like best about the product?
Easy to use, easy to login, easy to understand.
What do you dislike about the product?
Interface can be better but it's fine, that can be ignore.
What problems is the product solving and how is that benefiting you?
Daily customer issue resolution shared by this CRM which is really recommended
Good to find quick analytics of sales directory and easy to use
What do you like best about the product?
The report part is good to understand, and most important, it is easy to use that is important.
What do you dislike about the product?
Quick customer support is required and wants timezone-specific help.
What problems is the product solving and how is that benefiting you?
The target of finding more sales return is very usefull
Recommendations to others considering the product:
Good progressgoing on
EXCELLLENT
What do you like best about the product?
I use it daily, my favorite feature on sales force is using Twilio while reviewing customers account/ profile. Everything is kept in order and allows me to multitask and communicate with customers via text or email.
What do you dislike about the product?
I don't particularly appreciate how slow Salesforce can run when there are multiple tabs open.
What problems is the product solving and how is that benefiting you?
It helps different departments provide sales or customer service to customers waiting via text, email, or phone call.
SalesForce
What do you like best about the product?
Can submit tickets on one central network
What do you dislike about the product?
Can be glitchy or lag when trying to use it
What problems is the product solving and how is that benefiting you?
I am submitting tickets for my work to fix
Excellent Support Portal for organisations
What do you like best about the product?
Salesforce makes it easy integrations from the organization to make it a one-stop portal for all your answers.
What do you dislike about the product?
The UI is extremely slow. Things don't update unless the page is refreshed.
Sometimes, if the UI goes blank due to an interim network issue, you lose all the drafted data.
Sometimes, if the UI goes blank due to an interim network issue, you lose all the drafted data.
What problems is the product solving and how is that benefiting you?
Assigning tickets, receiving notifications on email, helping customers achieve solutions and support.
Salesforce helps in client resolution, solve customer problems, maintain workflows, internal documents and processes.
Dashboards can be configured to analyze user/personal data and gain insights on performance.
Salesforce helps in client resolution, solve customer problems, maintain workflows, internal documents and processes.
Dashboards can be configured to analyze user/personal data and gain insights on performance.
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