Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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Salesforce CRM Review
What do you like best about the product?
Salesforce is a comprehensive CRM tool, helping to solve and record customer issues. A unified platform that integrates well with other systems (i.e., Talkdesk) that aids customer support agents to resolve problems quickly and efficiently. Tools such as LiveChat allow real-time support. The knowledge base is a super helpful feature, allowing new starters to work autonomously and work more effectively.
What do you dislike about the product?
If you have more than a couple of tabs open within salesforce, the system can lag or crash - this happens to me pretty much daily, which is ultimately impacting work efficiency. Also, due to Salesforce's complexity, it requires training material to understand the features.
What problems is the product solving and how is that benefiting you?
It provides faster service, helps keep track of all the internal and external communications that we have with our clients and our team.
Recommendations to others considering the product:
Strongly recommend.
Nice tool to get something up and running quickly.
What do you like best about the product?
How easy it is to build connections to APIs and surface the data in the UI.
What do you dislike about the product?
Navigating the studio can be difficult but they have been releasing updates continuously to address those experience issues.
What problems is the product solving and how is that benefiting you?
Time to market, leveraging minimum engineering resources.
Wonderful experience!
What do you like best about the product?
Promptness and attention to detail. The team is well equipped to handle queries.
What do you dislike about the product?
They need to work on integration with 3rd party platform. It is not as straight forward.
What problems is the product solving and how is that benefiting you?
Enhance customer experience and their buying journey and inturn reduces the cost for the company.
Recommendations to others considering the product:
Aitkit is an excellent way to digitalize your customers' buying journey and experience. It cuts cost and eliminates human error in the process.
User friendly and good for reporting
What do you like best about the product?
Salesforce is very user friendly and therefore very easy to try support agents on. It is a great multitasker and allows for accurate reporting in a way that is user friendly znc easy to understand even for those who do not come from a tech background. It’s endless customisations and integrations make it a really helpful tool.
What do you dislike about the product?
Although the many features Salesforce offers are very helpful, this can be daunting if you are simply looking for a basic CRM, particularly in a smaller contact centre. There are occasionally glitches or downtime in the software which can be disappointing given the price point.
What problems is the product solving and how is that benefiting you?
Salesforce has allowed our teams to collaborate more efficiently as we are better able to keep our case records up to date and transfer cases between departments.
Contact information and all storage on a single platform
What do you like best about the product?
The handling of all the tools the ease of storage and contact all on a single screen
What do you dislike about the product?
Sometimes it has a fault that changes the connection state without consulting it
What problems is the product solving and how is that benefiting you?
It has improved the failures of transferring chats and emails, access to information is more concrete
Recommendations to others considering the product:
It is the best platform to have everything at hand and give the best service
Efficient and well-equipped Service Software!
What do you like best about the product?
The main advantage of Service Cloud is its ability to work with the Sales Cloud and other Salesforce products seamlessly. In addition to that, they have flawless email-to-case that benefits teams in 2021. Also, if there is no built-in solution, AppExchange offers many integrations and free apps to benefit the service. Also many users can use the functions of Service Clould without having to pay for a Service Licence.
What do you dislike about the product?
One problem that we had as a team was calculating Response Time to the second, there are fields like age which give an hourly rate around business hours, but that does not work for high-efficiency teams needing to know service stats to the decimal.
What problems is the product solving and how is that benefiting you?
We are solving case assignment, case escalation, reporting options. The main benefits from switching were having Accounts and Contacts synced up to all of our cases. It helps our teamwork on SLAs and knowing which customers are contacting support too much.
Salesforce Service Cloud - CRM Solution
What do you like best about the product?
It's a very complex but useful CRM solution for your team. They can share information through a single case or thread and use the built-in system metrics to track their performance using different timelines.
What do you dislike about the product?
It's very complex but also customizable. So if you don't need all its features, you can simplify it to reduce training time and avoid confusion amongst your team. Since it might seem very complicated when you first look at their User Interface, but once you personalize it to your team needs, you will be able to maximize the efficiency that the CRM offers.
What problems is the product solving and how is that benefiting you?
Customer Support for cross-platform clients and also multiple services across the mainland US region. It also helps us to keep track of all the internal and external communications that we have with our clients and our team.
Recommendations to others considering the product:
It's really worth it. Is strongly recommend it, especially due to all of their integrations.
salesforce has been giving me feed back regarding he service if provide for customer for disney plus
What do you like best about the product?
I like Salesforce because my coworkers give me feedback on there. And it helps me see whether I'm doing a good job.
What do you dislike about the product?
There isn't anything i dislike about salesforce. Salesforce has been treating me well as far as no issues with the system. And it's been giving me feedback on the service I provide. I'm thankful that there are apps where I can see how good or bad job I'm doing. There's a motivation when it comes to scores for me.
What problems is the product solving and how is that benefiting you?
I'm solving the problems, I believe, because I'm constantly checking if I get low or high scores, so i know next time i get in contact with a customer, i could give it my best effot. I think salesforce has done a great job
Great Tool
What do you like best about the product?
Very concise and easy to navigate and looks clean
What do you dislike about the product?
Not much I dislike about this, honestly.
What problems is the product solving and how is that benefiting you?
Just inputting an internal knowledge base
All sales and field service customer-related data integrated and complete on same platform
What do you like best about the product?
Native integration with objects in SalesForce CRM
What do you dislike about the product?
Standard functionality does not meet specific equipment requirements, required custom development
What problems is the product solving and how is that benefiting you?
Eliminating siloed databases and sharing/updating customer-related information between different company functions
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