Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Best solution for Product and Customer support teams
What do you like best about the product?
We recently migrated from Zendesk support to Salesforce Service platform for our support team. The Salesforce Service platform has been exceptional in brining in the change and the speed at which we interact. It has helped us with its super speed UI and search capabilities across the Salesforce platform and ability to get deep information about a particular ticket and the account with out actually getting into the support ticket. Its really a game-changer for us.
What do you dislike about the product?
Sometimes, the Navigation between different support tickets takes time and it might be improved, as it takes you to the home screen and have to navigate back and forth.
What problems is the product solving and how is that benefiting you?
Managing support tickets and building a repository of support cases, analysing them has changed the way we look at our support function. Search capabilities.
Recommendations to others considering the product:
Yes I would recommend!
Customer 360 view love it
What do you like best about the product?
Salesforce service cloud is a great software that provides you with a customer 360 view of all his products, accounts; transactions even chat history.
I love the drag and drop feature the most
I love the drag and drop feature the most
What do you dislike about the product?
It sometimes tends to have a lot of information on one screen, it seems to distract occasionally, but other than that, I can't think of anything that I dislike.
I don't seem to like too much information on the screen; especially for a long-term customer, it becomes clumsy to sort the relevant information out.
I don't seem to like too much information on the screen; especially for a long-term customer, it becomes clumsy to sort the relevant information out.
What problems is the product solving and how is that benefiting you?
We have increased our productivity with the use of the salesforce service cloud; it is a great tool to really know your customers and very user-friendly; we have gotten rid of a lot of paperwork too.
My Thoughts on Salesforce
What do you like best about the product?
I love being able to scroll through the knowledge base on the same page.
What do you dislike about the product?
How refreshing the page disconnects OMNI
What problems is the product solving and how is that benefiting you?
There are numerous problems I am solving with Salesforce which range in degree.
This helps get so much done
What do you like best about the product?
Sales force helps keep our data all in one place
What do you dislike about the product?
Nothing I like salesforce a lot it helps keep everything organized
What problems is the product solving and how is that benefiting you?
We are able to pull up multiple people that we need to work on and show other coworkers
Enables chat/text but needs further improvement
What do you like best about the product?
It enables our organization to provide service via texting and Facebook messenger. All messages are integrated in Salesforce seamlessly.
What do you dislike about the product?
Digital engagement bundle is a new product for Salesforce, thus it is confusing when it comes to licensing purchase and set up.
What problems is the product solving and how is that benefiting you?
This feature allows us to reach to a bigger group of audience who prefer communicating via text or chat. Compared to the other platform we have (phone), it also allows us to serve more than one customer at a time.
Run your sales and service teams on Salesforce
What do you like best about the product?
Power cloud-based features with continual updates
What do you dislike about the product?
Getting support and clear instructions to make changes are challenging in an ever complex enviroment
What problems is the product solving and how is that benefiting you?
We primarily use Salesforce to support our customer service operations and commercial sales teams
Salesforce Service Cloud
What do you like best about the product?
Easily customizable to meet workflow needs.
What do you dislike about the product?
When Salesforce Service team can't figure out an issue you've had with integration or email to case, they blame it on your setup which is not necessarily the case.
What problems is the product solving and how is that benefiting you?
Streamlined communications with employees, cases document all interactions. Less he said/she said.
Recommendations to others considering the product:
Great tool and very flexible. Will help you streamline processes, procedures and workflow. I would recommend it but understand that even Salesforce Support doesn't have all the answers to issues that crop up.
Salesforce Review
What do you like best about the product?
It helps my department communicate with other departments and relay information in an efficient manner.
What do you dislike about the product?
Can be overwhelming to use and difficult to integrate with all your different systems if you do not have an expert.
What problems is the product solving and how is that benefiting you?
Benefits are seen from a collaboration aspect between different departments across my organization. It makes my job a lot easier when I am able to pull up the contract and other important details easily.
Recommendations to others considering the product:
Do your research and see if it is the right product for you. It may not be for your organization and it also is pretty expensive as well.
SALESFORCE, A MORE INTELLIGENT APPROACH
What do you like best about the product?
Salesforce Service Cloud benefits not only a company but the customers alike. I have worked in the BPO industry before, and I know how crucial self-service portals are. As a customer, this is a more straightforward approach to resolving problems. I'd instead fix an issue by myself rather than wait in queue for an agent to assist me.
What do you dislike about the product?
With the months that I have used Salesforce Service Cloud, I have not yet encountered any problems or struggles.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves companies' problems regarding the workforce and staffing. The situation in staffing has been a problem, especially for BPO companies. Having worked in a BPO company before, we have always stressed the importance of encouraging our customers and clients in using self-help portals such as Salesforce Service Cloud.
Recommendations to others considering the product:
Salesforce will make things easier for both companies and clients alike. Using Salesforce will resolve the problem of phone call queues and will speed up the process of solving problems.
Great and Flexible low-code tool
What do you like best about the product?
I would say it's the Airkit Team's professionalism and eagerness to achieve their customers' business needs.
What do you dislike about the product?
Honestly, I can't think of anything that I dislike from the tool and the team.
What problems is the product solving and how is that benefiting you?
Our client aims to improve their customers' experiences thru engaging them in various digital journeys. I realized that Airkit has all the capabilities to achieve that goal with minimal effort from the client. Handy tool!
Recommendations to others considering the product:
From a Project Management standpoint, working with Airkit using Agile Methodologies made it easier for us to achieve our business goals. I have nothing but high praises to their Projects and Dev teams who worked with us and shared their expertise even to those who aren't well trained with app development - like me!
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