Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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Customer Service and Support
What do you like best about the product?
It is helpful to solve customer issues.
It is available for 24/7. It provides service very fast than traditional methods.
Meet the customers on their preferred channel such as mobile phones, web, email, chat etc.
Unified platform managing all the cases assigned to agent they can prioritize the task.
Knowledge base helps to resolve the issue faster.
Live agent provides real time online help with chat support service.
It can manage customer from any device from anywhere as it provides mobile application.
Service cloud community help users to help each other.
It is available for 24/7. It provides service very fast than traditional methods.
Meet the customers on their preferred channel such as mobile phones, web, email, chat etc.
Unified platform managing all the cases assigned to agent they can prioritize the task.
Knowledge base helps to resolve the issue faster.
Live agent provides real time online help with chat support service.
It can manage customer from any device from anywhere as it provides mobile application.
Service cloud community help users to help each other.
What do you dislike about the product?
Community licenses is too expensive.
Customization is not easy.
Due to complexity it takes much time in entering the data.
It requires training material to understand the features.
Customization is not easy.
Due to complexity it takes much time in entering the data.
It requires training material to understand the features.
What problems is the product solving and how is that benefiting you?
Helps in solving the customers problems, increase their satisfaction which helps to increase
the sales.
It provides faster service.
the sales.
It provides faster service.
Recommendations to others considering the product:
It is easy to use and very helpful tool to solve customer issues as it provides services 24/7 and real time online chat support.
A Great Partner for Tackling Digital Strategies
What do you like best about the product?
The partnership is truly that, a partnership. We had a specific problem we were trying to solve due to having so much of our workforce in a work at home capacity due to COVID.
While we had 4 different companies lined up as potential partners; AirKit stood out from the rest. They took the time to understand the problem we were trying to solve for and immediately began to solution towards our ask, instead of trying to fit us into 'how they do things'. That, in addition to, the ease of use & agility of their low/no code environment, along with their 'train as you go' mantra, allowed our team members to begin learning how to build and be self-dependent on their platform from day one.
That initial implementation was so successful, we've already expanded our partnership with four additional digital strategies in the course of about 90 days.
We will continue to look for ways to leverage this strategic partnership, and look forward to our future mutual success.
While we had 4 different companies lined up as potential partners; AirKit stood out from the rest. They took the time to understand the problem we were trying to solve for and immediately began to solution towards our ask, instead of trying to fit us into 'how they do things'. That, in addition to, the ease of use & agility of their low/no code environment, along with their 'train as you go' mantra, allowed our team members to begin learning how to build and be self-dependent on their platform from day one.
That initial implementation was so successful, we've already expanded our partnership with four additional digital strategies in the course of about 90 days.
We will continue to look for ways to leverage this strategic partnership, and look forward to our future mutual success.
What do you dislike about the product?
Not a dislike, but perhaps an opportunity is with the transfer from the project and implementation team to Customer Success. This occurs late in the implementation phase, which means the responsible Customer Success person is not as intimate with the initial engagement and reason for the partnership. Incorporating Customer Success earlier upstream, even if only in an informed manner, may result in an overall clearer understanding of the client, their expectations, and the team dynamics as a whole.
What problems is the product solving and how is that benefiting you?
Secure payment capture, consent management, and digital communications via text / email
Words cannot express how terrible this product is, but I'll try.
What do you like best about the product?
Literally nothing. I fail to see even a single redeeming factor of this product.
What do you dislike about the product?
Literally everything. Where on earth do I begin? The user interface is insanely clunky. Who on earth would write a help desk program that would require you to click five things *just to close a case*? Even worse, page loads are TERRIBLY slow, so clicking those five things is a painful exercise in frustration. Basic, core features of a helpdesk solution, such as automatically pushing new cases into the list view (or, heck, even periodically refreshing the list view) are missing. Where every other helpdesk solution has simple rules/workflows that can be set up to route things to the right place, you almost need to be a programmer to make any administrative changes to Salesforce. The fact they have an entire separate website for their Trailblazer training program with reams and reams of documentation about the product shows you how over-the-top complicated it is to learn and run (if they spent even 10% of that effort in actually improving their product, it would probably blow everything else out of the water). We paid big bucks to hire an outside "Salesforce Expert" to custom-code things to make Service Cloud work like our previous helpdesk product (Desk.com, owned by Salesforce before it was shut down) but that didn't solve things. No simple helpdesk product should require Cisco-like certifications to understand how to run! Salesforce will sucker you in and promise you the moon that everything is fantastic, but when you actually go to use the product and realize how much it sucks, they maintain an iron vise-like grip on you. No canceling, no refunds, and if you try to avoid paying your renewal, they'll literally send you to collections. What an utter filthy company to do business with.
What problems is the product solving and how is that benefiting you?
What problems were we trying to solve? Ones created *by Salesforce itself.* They bought up the product we were previously using (Desk.com) and then shut it down. They promised that all of the functionality in Desk.com was migrated into Salesforce Service Cloud Lightning and that Service Cloud Lightning would be an even better platform. How they could lie with a straight face is beyond me, but suffice it to say that Service Cloud Lightning is a heap of trash and one of the clunkiest products I've ever attempted to use.
Recommendations to others considering the product:
Recommendations to others considering Salesforce Service Cloud? DON'T. Literally, don't. I don't know how much more strongly I can possibly express my opinion. IT IS UTTER TRASH. You will regret it.
customer relations
What do you like best about the product?
this helps me keep the proper documentation of the leads and to keep the remainders make the work runs smooth
What do you dislike about the product?
User interface is a bit complex and its time consuming for setup
What problems is the product solving and how is that benefiting you?
this helps me keep a better documentations
Recommendations to others considering the product:
Those who wants to make a proper documentation of the customers and the requirements and also to make a regular follow-ups its much recommended.
Simple and easy!
What do you like best about the product?
The ability to work across different teams. You can set up SFDC per team yet communicate within and transfer cases to another. It’s great
What do you dislike about the product?
SFDC classic is super outdated. Wish my team could use the lightning version
What problems is the product solving and how is that benefiting you?
Multi-team efficiency
sales force cloud is convenient and keeps all customer accounts organized.
What do you like best about the product?
it's connected to the sales force, and I get automatic email updates about my cases. Salesforce loud also keeps all customer accounts organized and sends me reminders if my patients need to be closed to send follow-up emails.
What do you dislike about the product?
Not easy to navigate and but it does lack some vital info in cases. There are too many fields, and feel like they could be broken own, so you do not have to keep repeating your see over and over,
What problems is the product solving and how is that benefiting you?
It does not give me all the information I need, but it does help with a case history. It is benefiting me by reminding me of the emails sent if a case needs to be closed, but other then that not very beneficial.
Service cloud remains the best cloud for CRM
What do you like best about the product?
The professional edition of Service Cloud provides too many benefits for only $65 per month (per person added), because it has integration to telephony systems, with a platform to manage support cases, and an analysis management service for when you want to organize those cases.
What do you dislike about the product?
There are many plug-ins within the Exchange app platform (the Salesforce plug-in cloud) that don't offer a good fit with cloud sales, which has made it difficult for us to add different plug-ins.
What problems is the product solving and how is that benefiting you?
The best advantage given by Sales Cloud is that the work can be carried out completely with self-service methods. The platform is based on a classic SaaS (software as a service) model, but delivers varied modalities, as it implements tools to maintain a much more dynamic and direct communication than a conventional SaaS. Service cloud has its own model of chat system, called Chatter, which offers a very social experience when it comes to information exchanges in real time, which is innovative as a cloud of support for customer management platforms.
Recommendations to others considering the product:
We recommend the use of Service Cloud because it is very focused on the ability to interact with customers, and because with its use, more secure and more interactive data exchanges can take place. Service cloud is a powerful alternative to those corporate clouds that do not cover well the social needs of customers and do not serve to solve support problems immediately.
Service Cloud is the best cloud for dealing with business operations
What do you like best about the product?
The quality of Service cloud automation allows users to manage their own self-service operations, greatly streamlining the process of reviewing plug-ins in the Service cloud Exchange app and importing and exporting work data through these plug-ins.
What do you dislike about the product?
A drawback of Service Cloud is also the fact that it does not have integrations with any workflow graphic editor that allows them to be added in the cloud, as this would make it easier for all users to manage and transport the content.
What problems is the product solving and how is that benefiting you?
Service cloud has a design that is as charming as it is simple, allowing users to know how to correctly use all operations within their cloud and Exchange app without having to be an expert in managing storage applications for online services. This concept of simplicity is achieved because Service cloud has an appropriate degree of artificial intelligence provided by Salesforce, aimed at keeping all incidents with sales content as minimized as possible through the plug-in applet.
Recommendations to others considering the product:
Service cloud is very accessible in terms of deployment, as it can be used on a wide variety of devices. Without a doubt, the platform has successfully addressed the storage needs of users. It is recommended to use it to adapt and streamline the content created through different CRMs, although in terms of ergonomics, the best option is to use Salesforce CRM, whose integration is native to the platform and has better stability and options.
Review about Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud helps in sharing a lot of important official files and documents in a secure manner. The chat and customer support feature are also useful.
What do you dislike about the product?
Salesforce Service Cloud I feel is still in a very nascent stage. There are more flexibility to be added to the features before it can become a great cloud service platform
What problems is the product solving and how is that benefiting you?
Most of my usage of Salesforce Service Cloud is about sharing of important company documents with others as and when and where needed and also for reaching out as a customer support feature to fulfill queries
Great Tool!!
What do you like best about the product?
This tool helped me gain and find the knowledge needed faster. I was able to collaborate with my team easily on the notes needed t make an educated and pure decision on what was the best next moves and how to better accompany my customers. I feel much more empowered and knowledgeable when make sales pitches and knowing which leads to go after first and strongest. Truly cannot believe how i did my work as well as research before we had this tool! definitely love this one and would recommend to anyone using
What do you dislike about the product?
The only thing i did not like about the tool is how much time i would spend searching and studying all the content needed to make the best decisions. Some times it was a little difficult to set up the Knowledge Actions, but with such a great support team from Sales force problems are always solved accurately and quickly.
What problems is the product solving and how is that benefiting you?
Combining research across the entire company to be utilized by all the unique entities within the business. The largest benefit would be the amount of information we are able to distribute across the company at a consistent and seamless rate. Once the action set ups have been created, by using key words and suggested results we are able to find the answers faster than ever.
Recommendations to others considering the product:
This tool will allow your associates to easily collaborate and work together to find, utilize and fictionalize research and key information in your business space and sales world.
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