Agentforce Service
Salesforce, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,971 reviews
from
External reviews are not included in the AWS star rating for the product.
Sales force experience
What do you like best about the product?
I like that there is a lightening view,it makes it look pretty took look at and not boring.
What do you dislike about the product?
I don’t like that sometimes It doesn’t work well on IE.
What problems is the product solving and how is that benefiting you?
I use Salesforce to access patient medical information.It is very well formatted for me to navigate it with ease.
Scheduling Coordinator Lead
What do you like best about the product?
It is very user-friendly and has the capabilities needed for my job.
What do you dislike about the product?
Sometimes it allows duplicate accounts so things can get messed up.
What problems is the product solving and how is that benefiting you?
We have our application process through salesforce and it works pretty well.
Salesforce Service Cloud Is the Best!
What do you like best about the product?
The thing I like the best about Salesforce is the performance; our previous CRM was at least 5 times slower. Searching and loading any type of records such as accounts or activities took for ever. Also searching is so much faster in Salesforce it’s incredible. So performance is my favorite part of Salesforce so far.
What do you dislike about the product?
The navigating gets some used to, but that's probably due to coming from a different application/CRM so once we get used to the new UI (User Interface) we will be OK.
What problems is the product solving and how is that benefiting you?
We resolved the issue by replacing our old CRM which took forever to search for accounts and contacts which cost the company money and made our customers frustrated to the point that they were rethinking of doing business with us. Also, creasing a knowledge base that Customer Service Reps can look up in seconds is greatly beneficial
FANTASTIC product
What do you like best about the product?
Ease of use, the sheer capabilities of the OS
What do you dislike about the product?
Really no complaints. The system is very effective across all platforms
What problems is the product solving and how is that benefiting you?
Time Management, Productivity, Communication, Follow-up, Organization
Recommendations to others considering the product:
The product meets all needs, not just sales. Account Management tools are excellent
Improving Your Customers Journey with Airkit, a Great Tech and Partner.
What do you like best about the product?
The agility of their technology, how you can truly improve your costumer experience by building and handling multiple types of journeys through the Airkit platform. How well you can integrate your existing systems and processes with Airkit.
The Airkit Team, a true partner not just a vendor. How from the start they showed a true collaborative approach, bringing ideas and solutions to the use cases we were trying to solve for, working side by side you us during the integration/setup phase and providing an amazing post-implementation support.
The Airkit Team, a true partner not just a vendor. How from the start they showed a true collaborative approach, bringing ideas and solutions to the use cases we were trying to solve for, working side by side you us during the integration/setup phase and providing an amazing post-implementation support.
What do you dislike about the product?
So far the experience working with Airkit has been extremally positive, just a few minor things in regards of timely communication around potential roadblocks or changes within the platform that could have inserted a delay into our project were not effectively communicated, but they took the necessary measures to correct this and avoid any delays.
What problems is the product solving and how is that benefiting you?
Secure Payment Capture capability for our Work at Home debt collection agents.
Benefits are many but mainly improving the consumer experience and trust by offering this secure payment capture option, removing the risk associated payments in a WAH/Pandemic model and gaining more trust with our clients due to the improvements to the overall process.
Benefits are many but mainly improving the consumer experience and trust by offering this secure payment capture option, removing the risk associated payments in a WAH/Pandemic model and gaining more trust with our clients due to the improvements to the overall process.
Recommendations to others considering the product:
I do recommend this product
Great Solution and amazing team behind it!
What do you like best about the product?
Airkit is just what we were looking for and it turned to be a great solution for other needs in-line to tackle as well. We are super happy with the great partnership, support and collaboration with Airkit team! Special Kudos to Drew who was able to teach a non-tech person to use the studio and create an app!
What do you dislike about the product?
Nothing to diskike so far! I'm very excited with all we've been doing and everything else to come!
What problems is the product solving and how is that benefiting you?
Secure payment for on site and remote projects. The benefits are plenty but what I like the most is how customizable the journey is.
So Much Flow - So Much More Time
What do you like best about the product?
In its simplicity, Airkit has allowed us to spend more time visualizing the customer journey and less on development.
The AK team across the board has risen to meet our needs to takes more time to listen rather than laud the benefits to us.
They want us to take the software on unique journeys that fits our individual needs. I think it takes a special business with strong leaders to collaborate with their customers. In this setting, our apps are being built for the DTC wine space. The AK team has become more of a partner putting our success in the highest regard.
The AK team across the board has risen to meet our needs to takes more time to listen rather than laud the benefits to us.
They want us to take the software on unique journeys that fits our individual needs. I think it takes a special business with strong leaders to collaborate with their customers. In this setting, our apps are being built for the DTC wine space. The AK team has become more of a partner putting our success in the highest regard.
What do you dislike about the product?
During the sales process, I would have preferred a working demo versus a guided tour. We understand why the guidance was so essential to understand the platform and its many use cases. It's not a complaint, more of a preference, we signed. Notwithstanding, if you are a kick the tires type developer, ask for additional time with the dev team - they will make it for you.
What problems is the product solving and how is that benefiting you?
We are solving three main pain points in the DTC wine sales space. Customer acquisition, sales acceleration, and extending club member LTV with the PCI compliant CC capture. We have found that AirKit provides our customers the efficiencies they will need to meet the demands of the clientele while not forgoing a a great user experience. Technology when done well will enable you - AirKit has lightened the load for our customers and will allow them to focus on monetizing their tasting rooms.
Recommendations to others considering the product:
The entire team is on our side - they want us to succeed. It's an uncommon cultural experience for a software company that is clearly on a massive rise. When you have that kind of support, you want them to succeed as well. Bugs come with software. Clunkiness can be a part of the journey - if you've built anything, it has to be refined through an iterative process. We chose AirKit because we want them to win also - they are more than colleagues. They are people striving to make a difference for us
It has been a great experience, it's a friendly platform, pretty straightforward to learn to use.
What do you like best about the product?
Easy to build a journey flow process, Pretty powerful tool the Studio.
What do you dislike about the product?
An advanced mode needs to be added as a functionality to make the creation of cards and actions more flexible. For example an interface to add html, css and javascript code assets and have access to them.
What problems is the product solving and how is that benefiting you?
Minor issues.
But in the long run Airkit is a pretty powerfull plaftorm to easy build Journey processes.
But in the long run Airkit is a pretty powerfull plaftorm to easy build Journey processes.
Awesome team, process and products
What do you like best about the product?
The process is completely customized by the Airkit team. They listen to your needs and chart the customer flows. They really took the time to understand our needs, pinch points, and desired outcomes. We've worked through 2 different products with them in a very short amount of time.
What do you dislike about the product?
This isn't a cheap online product or an app you download for free. You are workmen with talented biz people and engineers for a custom outcome that savers and makes you money. The prices are actually very reasonable considering the labor savings, efficiency and ability to meet new customers and service existing ones. Any "real" enterprise needs a professional outcome, not a one size fits all solution.
What problems is the product solving and how is that benefiting you?
We worked with Airkit on 2 projects:
1) a mobile marketing platform for commercial real estate.
2) a system for vendors to confirm safety compliance
1) a mobile marketing platform for commercial real estate.
2) a system for vendors to confirm safety compliance
Great team at Airkit - Helped us to increase our efficiency and further empower our partners
What do you like best about the product?
The Airkit experience has allowed us to increase our efficiency in onboarding our partners by 50% with that number continuing to grow. I found the team to be easy to work with and solution-oriented. Our experience has been so positive that we continue to work with the Airkit team in an effort to better our onboarding experience. We're happy to have them as a long term vendor.
What do you dislike about the product?
My experience has been wholly positive with their team.
What problems is the product solving and how is that benefiting you?
Airkit allows for us to further empower our partners by allowing them to go through the onboarding process on their own terms and timelines, all while doing so in an easy to understand flow.
showing 5,061 - 5,070