Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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My Favorite eCRM Platform!
What do you like best about the product?
I like the robust interface and features. It is easy to drive through and functional logic to interact with. The functionalities adhere to the company structure and needs. We can bridge the communication through chatters. We can also classify the cases that come from client submissions appropriately. This helps us run better reporting for performance strategy goals. The syncing with third parties is highly functional. We have our phone system that logs the call flow. We can also transfer chat conversations into cases.
What do you dislike about the product?
Some limitations that could be improved are as following: The text seems to be crammed and the features functions can get lost within heavy text. So its mostly presentation wise. Also, regarding with the lightning version, users could save email progress through cases - so let's say the user is typing up an email but refreshes tab or window on the web browser, all progress gets lost; it would be cool to have a save progress on certain text features ie: case emails.
What problems is the product solving and how is that benefiting you?
I use it to work on support tickets related to website maintenance. We create add on assets, opportunities, support tickets for different queues, call logs, on boarding of accounts, directories, billing and payment cycle information. It seems to connect all different areas of our company, and route and triage different tasks to its appropriate department.
Recommendations to others considering the product:
I would maximize all of it's features and create a user interface for all company departments.
Functional, but slow for agent to customer contact
What do you like best about the product?
Salesforce is flexible and versatile. There are a lot of plugins available and it's easy to track productivity of agents.
What do you dislike about the product?
When using a larger database and customer base, Social media management is slow to process. This cost at least one extra customer contact per hour.
What problems is the product solving and how is that benefiting you?
Moved from 4 th different programs and platforms to one unified solution.
Recommendations to others considering the product:
If your customer base is over a million, it might be a tad slow.
Great for Interdepartmental Use
What do you like best about the product?
Allowed multiple departments to see information relating to a customer.
What do you dislike about the product?
There was nothing I disliked about the software.
What problems is the product solving and how is that benefiting you?
Salesforce allowed for our sales and support teams to interact regarding taking care of customer needs.
It is one of the most important forum for delivering excellent services to our clients.
What do you like best about the product?
With its productive features and functionality, I am satisfied. We take great advantage of its access to mobility, we encourage our team members to adopt different ideas from around the world, and through its assistance we are better able to deal with our active cases.It has enabled us with Communities tool which has helped us not just to support our customers but also customers could give helping hand to others with self-service capabilities.
What do you dislike about the product?
I 'm new to this application but I'm trying to explore its new capabilities. And one thing that our team has felt in terms of launching the sophistication, we too have faced some problems with the search function.
What problems is the product solving and how is that benefiting you?
It gives you the best management of customer relationships. It provides you with personalised reports that support you with market analytics. It's great for team sales. It keeps track of all the sales data related to you. It is implemented well. It offers you the highest degree of customer service. It controls our accounts on social media as well. It also provides you with email marketing and facial book uploading.
Salesforce as a cloud
What do you like best about the product?
The UI design is pretty straightforward.
What do you dislike about the product?
Lacks the solutions that Google drive has
What problems is the product solving and how is that benefiting you?
Well the benefits are pretty straightforward, have the cloud on the go and whenever it is needed. Although despite the fact that it uses Cloud solutions it's also pretty much safe to use it.
Recommendations to others considering the product:
When you work with Agile there's no better tool to have implemented with Jira
Standard solutions with room for customizations
What do you like best about the product?
Most of the features are point and click
What do you dislike about the product?
Complicated architecture, requires expert knowledge to configure Security and sharing settings
What problems is the product solving and how is that benefiting you?
Once set up it is easy to use, more user friendly apps can be built.
We use this to improve our sales
What do you like best about the product?
It's incredibly simple to work with. Our business makes use of it to communicate our customers' problems and wishes they might encounter. Everything is actually registered within the client's name, and that is pretty good in case you've to come back and examine something. I have used it daily and it's most likely my favorite thing of most I use every single day.
What do you dislike about the product?
I cannot consider of anyway I do not love about Salesforce. He's all I need for these days.
What problems is the product solving and how is that benefiting you?
Dealing with customers has become a little easier. But user acceptance is still a struggle.
Recommendations to others considering the product:
I suggest using a mobile program which combines the system cloud with the product sales cloud.
Ensures accuracy.
What do you like best about the product?
Thats its super user-friendly.,which is important especially if you are new to using the program.
What do you dislike about the product?
I don't dislike anything about Salesforce.
What problems is the product solving and how is that benefiting you?
Salesforce ensures accuracy , which enables better customer support. I love this app.
Recommendations to others considering the product:
Salesforce in my opinion makes my job easier, if you haven't tried it, please do , you'll be amazed by it .
Great technology!
What do you like best about the product?
This has reduced the team's touchpoints by 50%! This is huge in this day and age with COVID. Since this is automated this gives our partners an opportunity to do training, and confirm they are ready to move forward on there own time and not having the team to call and go over all details multiple times. The partners have full control of when they want to confirm everything. It's simple to use and more importantly great support from the AIRKIT.
What do you dislike about the product?
I can't say there is anything I dislike about the product! I would actually like to expand and use AIRKIT even more!
What problems is the product solving and how is that benefiting you?
We are solving the automated process that we wanted. We wanted our partners to have more flexibility and feel like this is on their time, not ours. 1 big benefit is that 50% of the work is being done by AIRKIT when it comes to the admin part, this gives the team members more time to work on other projects!
Great Product
What do you like best about the product?
The console view can really solve call center problems with CTI integration and all. It can be customized as per the needs. The knowledge management module is awesome.
The live chat feature including chat bots.
The live chat feature including chat bots.
What do you dislike about the product?
Its little slow when we put custom module with LWC.
What problems is the product solving and how is that benefiting you?
Call center issues are resolved as it supports CTI integration OOTB. No need to install separate CTI agents in desktops.
Recommendations to others considering the product:
Highly recommended for support
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