Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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Top of the line CRM that does a lot more than just CRM
What do you like best about the product?
service cloud allows our company to use one peace of software as a single source of truth for all of customer's data
What do you dislike about the product?
it can be overwhelming to new users or new companies but trailhead is a great resource to learn and become comfortable with service cloud
What problems is the product solving and how is that benefiting you?
More interactions with customers are documented and because of the multi channel nature of service cloud customers can reach us in more ways than ever
Recommendations to others considering the product:
Just make sure to ask questions and have a gameplan in place before you dig in
Leading Platform for customer service and Support.
What do you like best about the product?
Salesforce Technology Cloud is a forum for service quality and promoting customer relationship management ( CRM). Salesforce-based Service Cloud is focused on their cloud platform app, a powerful marketing professionals CRM platform.It optimizes sales process, integrates business processes & recognizes main posts, concepts and partners to help client service agents. The aim of this is to promote one-to-one customer relationship through multiple channels and devices with each customer.
What do you dislike about the product?
Till now i did not found any dislike regarding this product.
What problems is the product solving and how is that benefiting you?
Agent workspace: For customer service agents, this is a robust and customizable user interface ( UI) that provides different usability tools, analytics, and customer views.
Managing Information : Agents are able to build and access tools within the knowledge base of the organization.
Managing Information : Agents are able to build and access tools within the knowledge base of the organization.
Good way to organize customer support tickets
What do you like best about the product?
Links into Salesforce so our business team can view all support tickets for their accounts.
What do you dislike about the product?
Not being able to see if someone else is in a ticket. Also don't like the length limitation for emails, making it necessary to delete some previous responses in a thread in order to be able to send a response.
What problems is the product solving and how is that benefiting you?
All of our customer support tickets are in one place & we can track & report on them easily.
Service Cloud??
What do you like best about the product?
Trending tracking tool to be able to communicate internally with other departments.
What do you dislike about the product?
When I first introduced into salesforce for service cloud we were coming from another tool called rally to results. Sales force for service cloud is very old or the version that we were introduced to was very old.We could not unique identifiers to be able to identify which case belong to which unit that we had in our inventory the search functionality to me is all over the place.There is no alert notification when task or do you or when task become available it bakes it makes it very hard to keep up with the task at hand if we had reminders or an email notification that went out and we would be able to be able to manage our task in salesforce.
What problems is the product solving and how is that benefiting you?
That we can add task to cases. We can’t communicate internally through chatter. One less email and be notified through notifications
Recommendations to others considering the product:
Be sure to get lots training
services in business
What do you like best about the product?
live agent and call centre is best using lightning experience
What do you dislike about the product?
Managing the knowldege articles is not much effective
What problems is the product solving and how is that benefiting you?
My service business unit is working on Salesforce service cloud
Effective platform for CRM solutions
What do you like best about the product?
Salesforce CRM solution is extremely robust, fault tolerant and very intuitive to work on.
What do you dislike about the product?
High price and user accessibility make it a less favorite.
What problems is the product solving and how is that benefiting you?
Maintaining customer database and integrating it with demand tools to remove duplicate contacts
Great product
What do you like best about the product?
Ease of use and ability to collaborate on items. With so many users across the company this software makes a great tool.
What do you dislike about the product?
I would like the interface to be updated a bit. The UI is not necessarily dated but could be improved for easier navigation.
What problems is the product solving and how is that benefiting you?
Ability to track customer items and collaborate on items with other departments.
Recommendations to others considering the product:
I would strongly recommend utilizing this software especially for companies with large number of employees and clients.
Keeps me organized and on task
What do you like best about the product?
High level of options for record keeping and organization.
What do you dislike about the product?
Layout and design is a bit outdated, and some buttons/options are difficult to find quickly on the page.
What problems is the product solving and how is that benefiting you?
The tool helps me keep organized and on track with account management.
One of the best platform
What do you like best about the product?
Best way for creating applications on the cloud
What do you dislike about the product?
Tech support not responding properly when we rise a question
What problems is the product solving and how is that benefiting you?
I am working as a salesforce developer and salesforce shows me a best way for creating applications than other services.And one of the finest way for applications
Recommendations to others considering the product:
Best way for implementing applications
SF Service Cloud
What do you like best about the product?
The software is intuitive and stable. Our sales reps are all logging their activity which is easily tracked.
What do you dislike about the product?
The mobile app is not as user friendly. I cannot access case details easily on the app.
What problems is the product solving and how is that benefiting you?
Dialogue with customers to resolve their issues and fulfill new orders.
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