Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Standard solutions with room for customizations
What do you like best about the product?
Most of the features are point and click
What do you dislike about the product?
Complicated architecture, requires expert knowledge to configure Security and sharing settings
What problems is the product solving and how is that benefiting you?
Once set up it is easy to use, more user friendly apps can be built.
We use this to improve our sales
What do you like best about the product?
It's incredibly simple to work with. Our business makes use of it to communicate our customers' problems and wishes they might encounter. Everything is actually registered within the client's name, and that is pretty good in case you've to come back and examine something. I have used it daily and it's most likely my favorite thing of most I use every single day.
What do you dislike about the product?
I cannot consider of anyway I do not love about Salesforce. He's all I need for these days.
What problems is the product solving and how is that benefiting you?
Dealing with customers has become a little easier. But user acceptance is still a struggle.
Recommendations to others considering the product:
I suggest using a mobile program which combines the system cloud with the product sales cloud.
Ensures accuracy.
What do you like best about the product?
Thats its super user-friendly.,which is important especially if you are new to using the program.
What do you dislike about the product?
I don't dislike anything about Salesforce.
What problems is the product solving and how is that benefiting you?
Salesforce ensures accuracy , which enables better customer support. I love this app.
Recommendations to others considering the product:
Salesforce in my opinion makes my job easier, if you haven't tried it, please do , you'll be amazed by it .
Great technology!
What do you like best about the product?
This has reduced the team's touchpoints by 50%! This is huge in this day and age with COVID. Since this is automated this gives our partners an opportunity to do training, and confirm they are ready to move forward on there own time and not having the team to call and go over all details multiple times. The partners have full control of when they want to confirm everything. It's simple to use and more importantly great support from the AIRKIT.
What do you dislike about the product?
I can't say there is anything I dislike about the product! I would actually like to expand and use AIRKIT even more!
What problems is the product solving and how is that benefiting you?
We are solving the automated process that we wanted. We wanted our partners to have more flexibility and feel like this is on their time, not ours. 1 big benefit is that 50% of the work is being done by AIRKIT when it comes to the admin part, this gives the team members more time to work on other projects!
Great Product
What do you like best about the product?
The console view can really solve call center problems with CTI integration and all. It can be customized as per the needs. The knowledge management module is awesome.
The live chat feature including chat bots.
The live chat feature including chat bots.
What do you dislike about the product?
Its little slow when we put custom module with LWC.
What problems is the product solving and how is that benefiting you?
Call center issues are resolved as it supports CTI integration OOTB. No need to install separate CTI agents in desktops.
Recommendations to others considering the product:
Highly recommended for support
Top of the line CRM that does a lot more than just CRM
What do you like best about the product?
service cloud allows our company to use one peace of software as a single source of truth for all of customer's data
What do you dislike about the product?
it can be overwhelming to new users or new companies but trailhead is a great resource to learn and become comfortable with service cloud
What problems is the product solving and how is that benefiting you?
More interactions with customers are documented and because of the multi channel nature of service cloud customers can reach us in more ways than ever
Recommendations to others considering the product:
Just make sure to ask questions and have a gameplan in place before you dig in
Leading Platform for customer service and Support.
What do you like best about the product?
Salesforce Technology Cloud is a forum for service quality and promoting customer relationship management ( CRM). Salesforce-based Service Cloud is focused on their cloud platform app, a powerful marketing professionals CRM platform.It optimizes sales process, integrates business processes & recognizes main posts, concepts and partners to help client service agents. The aim of this is to promote one-to-one customer relationship through multiple channels and devices with each customer.
What do you dislike about the product?
Till now i did not found any dislike regarding this product.
What problems is the product solving and how is that benefiting you?
Agent workspace: For customer service agents, this is a robust and customizable user interface ( UI) that provides different usability tools, analytics, and customer views.
Managing Information : Agents are able to build and access tools within the knowledge base of the organization.
Managing Information : Agents are able to build and access tools within the knowledge base of the organization.
Good way to organize customer support tickets
What do you like best about the product?
Links into Salesforce so our business team can view all support tickets for their accounts.
What do you dislike about the product?
Not being able to see if someone else is in a ticket. Also don't like the length limitation for emails, making it necessary to delete some previous responses in a thread in order to be able to send a response.
What problems is the product solving and how is that benefiting you?
All of our customer support tickets are in one place & we can track & report on them easily.
Service Cloud??
What do you like best about the product?
Trending tracking tool to be able to communicate internally with other departments.
What do you dislike about the product?
When I first introduced into salesforce for service cloud we were coming from another tool called rally to results. Sales force for service cloud is very old or the version that we were introduced to was very old.We could not unique identifiers to be able to identify which case belong to which unit that we had in our inventory the search functionality to me is all over the place.There is no alert notification when task or do you or when task become available it bakes it makes it very hard to keep up with the task at hand if we had reminders or an email notification that went out and we would be able to be able to manage our task in salesforce.
What problems is the product solving and how is that benefiting you?
That we can add task to cases. We can’t communicate internally through chatter. One less email and be notified through notifications
Recommendations to others considering the product:
Be sure to get lots training
services in business
What do you like best about the product?
live agent and call centre is best using lightning experience
What do you dislike about the product?
Managing the knowldege articles is not much effective
What problems is the product solving and how is that benefiting you?
My service business unit is working on Salesforce service cloud
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