Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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Customer Support for Medical Devices
What do you like best about the product?
I really enjoyed being able to use the salesforce program to generate reports. Being able to create a dashboard to pull data for monthly review meetings was incredibly helpful in management review. As well I really loved how easy it was to modify fields. With ever changing SOPs I always found myself updating the forms and templates that we used to better use the website.
What do you dislike about the product?
I did not like that I was not trained well enough. We only had two superusers on the software at my facility. Had I been more involved I would have loved to have used the software more
What problems is the product solving and how is that benefiting you?
I realized the benefit of having all of my data right at my fingertips. It is extremely easy to navigate allowing you to go through and get the information that you need.
Recommendations to others considering the product:
I would look into what youa re going to use the tool for prior to implementation. It is a great tool for sales/customer support but if there are more needs that need to be met then you must try to look elsewhere.
Very easy Collaboration
What do you like best about the product?
The best part of this tool is that it allows multiple users to be on the same platform, leave notes, communicate
What do you dislike about the product?
I do not like the loading times within it though. Especially when you are running reporting. We have Brand new MacBook pros the top model and still takes a long time to load and scrolling lags
What problems is the product solving and how is that benefiting you?
It has helped our teams collaborate a whole bunch more
Recommendations to others considering the product:
Refresh Constantly!
Amazing service.
What do you like best about the product?
Overall, I am thoroughly impressed with this service. The ability to customise this application allows for the ability to make anything out of the service. You can make it do anything you want to fit your business need.
The reason it works so well is that the service itself is very modern looking, customisation, and is very user-friendly. It's also open to developers to fully customise the service to any form of business need. I've seen some websites use it to display information to the public, too. It's very much a great service to use.
The reason it works so well is that the service itself is very modern looking, customisation, and is very user-friendly. It's also open to developers to fully customise the service to any form of business need. I've seen some websites use it to display information to the public, too. It's very much a great service to use.
What do you dislike about the product?
Out of the box it doesn't have a lot of options in terms of design/look. You can change a lot but there aren't really any themes as such. You do have a Chrome extension that can enable dark-mode, though.
What problems is the product solving and how is that benefiting you?
It allows for my role to exist. The biggest benefit is how you can customise it. You can program it to do anything you wish.
Central location for information
What do you like best about the product?
All information is stored in one central location which can easily pull information from multiple sources.
What do you dislike about the product?
At times there can be duplicates of account for example an account with and without a space in the name
What problems is the product solving and how is that benefiting you?
n/a
Sales Force
What do you like best about the product?
Ease of use - easy to navigate - customisable. Has a dark mode that you can activate from chrome add ons
What do you dislike about the product?
Can take a while to load. Duplicate fields
What problems is the product solving and how is that benefiting you?
Helps organise customer/organisation accounts and queries
Recommendations to others considering the product:
Highly recommend for ease of use as well as GUI is easy to read and customisable
Has a dark mode that you can activate from chrome add ons
Can be accessed easily from home as well as in office environments.
Alligns contacts and organisational information into once place making it easy to provide solutions to customers.
Easy to navigate tasks and complete tasks within a timely manner
Has a dark mode that you can activate from chrome add ons
Can be accessed easily from home as well as in office environments.
Alligns contacts and organisational information into once place making it easy to provide solutions to customers.
Easy to navigate tasks and complete tasks within a timely manner
Best Service CRM Tool!
What do you like best about the product?
I have how it's easy to set up and manage. As a system administrator, I love the ease of configuration and system management. Email-to-Case and Web-to-Case features add efficiency to the workers as well.
What do you dislike about the product?
Lightning features are lacking compared to Classic. There are a lot of improvements in Lightning but some of the features from Classic are missing from Lightning. For example, the Lightning Email Template does not have the preview features like the Classic Email Templates.
What problems is the product solving and how is that benefiting you?
The workers can access their everyday activities in one platform. They don't need to check their emails, log into Skype, and/or go to a platform to log their cases. Salesforce Service Cloud has everything. Email-to-Case and Web-to-Case features allow all of the cases are routed to Salesforce. Chatter allows internal communications within Salesforce. Salesforce Service Cloud really brings everything together for the workers.
Recommendations to others considering the product:
I highly recommend Salesforce Service Cloud. Salesforce is a very easy to configure and manage. It may be somewhat costly depending on the number of users, but it really makes a difference in communications and work efficiency.
Great tool to use
What do you like best about the product?
I find the organization the best and it helps me with my day to day work.
What do you dislike about the product?
It can be a bit tedious to log case work so something more updated and efficient would be helpful.
What problems is the product solving and how is that benefiting you?
The organization! Being able to keep tabs on what I need to do for clients.
Recommendations to others considering the product:
Very handy tool!
Great versatile platform that improves data collection
What do you like best about the product?
The main benefit is the scalability and ease of access for teams based in geographically dispersed locations.
It's also a great tool for capturing the true cost of projects.
It's also a great tool for capturing the true cost of projects.
What do you dislike about the product?
Don't dislike anything about the product.
What problems is the product solving and how is that benefiting you?
Salesforces has helped capture the true cost of projects and has helped greatly improved our forecasting ability.
Recommendations to others considering the product:
Ability to capture true cost of a project
Lovely interface
What do you like best about the product?
I like that there is provision for the salesforce community and the support chat is very useful for a customer support team to interact directly with customers when needed.
What do you dislike about the product?
It does have a bit of a learning curve as not every step is intuitive. Would be nice if some of the action buttons were more prominent for users to access and searching for keywords is still quite iffy especially when you have a very long list of cases to search through. I still think the customization of cases/case types and subtypes can be better.
What problems is the product solving and how is that benefiting you?
Currently used in my company for ticket resolution internally and from external vendors
Gets the job done
What do you like best about the product?
The UI is pretty clean and easy to navigate. The tabbing for multiple cases is also very handy
What do you dislike about the product?
The fact that it is slow, to the point where I have had to cap the amount of CPU and RAM resources it uses
What problems is the product solving and how is that benefiting you?
Salesforce makes it easy for customers to directly comment on their cases and see updates
Recommendations to others considering the product:
Salesforce is certainly 9ne of the better options out there and integrated with other products nicely
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