Agentforce Service
Salesforce, Inc.External reviews
7,000 reviews
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Effective ticketing system
What do you like best about the product?
Being notified by email on SLA timeline violations prior to set specific hours on tickets that our assigned to us
What do you dislike about the product?
The screen window space can be re-arranged if it can help in better utilization of the ticket description space considering the number of toggles actions in the thumbnail/listing area.
What problems is the product solving and how is that benefiting you?
The ultimate benefit would be managing all the tickets in one tab and not having to open multiple tabs to keep the chaos of, It is quite an effective ticket managing tool. Also, it would be a good option considering to have a bell/tone notification whenever there is a change in the status of a ticket or a comment added by anyone on the ticket.
Salesforce CRM is very useful for everyone.
What do you like best about the product?
It is good CRM to comparing to other CRM. Performance is good. And reliability is also good. It is very secure. No neet to install anything. We can upload the files.
What do you dislike about the product?
Dis likes are not there. Everything is working good.
What problems is the product solving and how is that benefiting you?
We can connect customers easily. we can solve the issues. There are different types of clouds. We can chat with customers.
Recommendations to others considering the product:
Everyone can use. It is free for all. And it is the best crm.
Salesforce service cloud is a good experience
What do you like best about the product?
It is good experience and it's very useful for learning. It is user friendly and we can use anywhere by using only internet. We can create reports and dashboard. We can get notifications. Live chat is there.
What do you dislike about the product?
Dislikes are not there. Everything thing is fine.
What problems is the product solving and how is that benefiting you?
We can resolve the issues and we can easily communicate the customers.
Recommendations to others considering the product:
Everything is fine..I like very much. We can communicate easily with customers and notification option is there. And we can we can chat and reports and dashboard we can create.
Great Service Software
What do you like best about the product?
Being able to customize portals and also self-service help center.
What do you dislike about the product?
I cannot think of anything I dislike. but for anyone who is not used to Salesforce, they may need some training
What problems is the product solving and how is that benefiting you?
It allows a customer to connect to a Service agent via the web in real time while providing multilingual support. This allows a real-time 1 to 1 chat instantly from any device.We likethat the chats can be quickly routed to subject matter experts
Ticketing
What do you like best about the product?
The capability to open multiple tabs and the functionality to save partially completed work.
What do you dislike about the product?
Sometimes it will auto save a blank case.
What problems is the product solving and how is that benefiting you?
Creating tickets and utilizing for adding parent and child cases.
Recommendations to others considering the product:
It integrates with other platforms amazingly.
Seamless transitions
What do you like best about the product?
It makes listening to keywords easier by combining that world with case management.
What do you dislike about the product?
Customer service takes a very long time to assist.
What problems is the product solving and how is that benefiting you?
Case management
Salesforce is great, and it hasn’t crashed on me once
What do you like best about the product?
Once you learn how it works, it is quite logical how it is laid out. The tab system is great, it makes the most of the screen real estate that on have one your monitor.
What do you dislike about the product?
Sometime too many sessions can be open at once, causing some confusion.
What problems is the product solving and how is that benefiting you?
Opening and tracking cases, being able to email Customers, etc.
Recommendations to others considering the product:
It’s dependable and easy to understand software. I hasn’t crashed on me once and the tabs are arranged in such a faction that allows you to stack them if you need to stop work on a present Customer to address a more pressing need,
Great product
What do you like best about the product?
Its cloud based saves your info when you shut down
What do you dislike about the product?
Not easy to search by keywords. You have to narrow down searches
What problems is the product solving and how is that benefiting you?
Solving storage issues. Key benefits is its easy
Recommendations to others considering the product:
Its an easy to understand product
Salesforce is awesome
What do you like best about the product?
Salesforce is such a blessing to have at work. I use this with ease every day!
What do you dislike about the product?
Salesforce sometimes lags behind, but its very rare that that ever happens.
What problems is the product solving and how is that benefiting you?
Salesforces helps keep everyone on my team connected and on the same page when it comes to each individual case we deal with.
Recommendations to others considering the product:
Salesforce Service Cloud is a MUST for any company looking for cloud software! My work day is literally so easy because of this software!I would recommend it to anyone!
Great for communication and finishing tasks on time!
What do you like best about the product?
Service cloud helps me stay within SLA's for turnaround on tasks and projects. I also am able to contact my co-workers quickly for updates.
What do you dislike about the product?
There really is not anything I do not like about it. Overall this is a great software!
What problems is the product solving and how is that benefiting you?
I am staying on tasks and accomplishing all cases that are assigned to me.
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